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Don Hinds Ford
Fishers, IN
315 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 315 reviews
April 11, 2023
I've been a long time Ford owner and Don Hinds customer and this was one of my more disappointing experiences. A part on my C-Max that shouldn't have broken did, so I was stuck with what turned out to be and this was one of my more disappointing experiences. A part on my C-Max that shouldn't have broken did, so I was stuck with what turned out to be an almost $500 bill. The good: +Paint job on the repair part was outstanding at a fair price. +Service squeezed me in amongst the Spring Break repair crush The not so good: +Paint job on such a small part took longer than I expected, but I don't know all that goes into this work. +Parts department ordered the repair part, but failed to notice that the Ford logo was not included. Add a couple days delay and $35 dollars to the total bill. +Parts department wouldn't release the Ford logo to Service until it was paid for. Add another day delay. And really, over a $35 part for a customer who's spent thousands at the dealership? +When we went to pick up the car (after hours) the lights had been left on, draining the battery. Okay for a mistake to be made, but service seemed to have no consideration for our inconvenience and the wasted 45 minutes of another trip. How much consideration should have been extended? I don't know, but more than nothing. More
by cynics-priming.0z
Employees Worked With
Not named
April 10, 2023
Excellent experience ordering and finally picking up my 2023 Ford Maverick. Smooth no pressure sales and financing. I would highly recommend Don Hinds and Jeff Bowen (salesman) to support a local owned and 2023 Ford Maverick. Smooth no pressure sales and financing. I would highly recommend Don Hinds and Jeff Bowen (salesman) to support a local owned and operated car dealership. More
by Screamin Stemen
Employees Worked With
Jeff Bowen
April 05, 2023
I've been a Don Hinds customer since 1990, and have been very happy with their service. Friendly and knowledgeable staff. They go the extra mile to keep me happy. very happy with their service. Friendly and knowledgeable staff. They go the extra mile to keep me happy. More
by Goldy
Employees Worked With
Ralph, Duane, Randy, and Chuck (service).
March 25, 2023
I moved my Bronco order to Don Hinds from another dealer because of their reputation and customer service. I dealt with Duane who was professional, helpful, knowledgeable and understood the frustration of because of their reputation and customer service. I dealt with Duane who was professional, helpful, knowledgeable and understood the frustration of waiting 25+ months to get my bronco. Exceptional customer service More
by SpeedwayGuy
Employees Worked With
Duane Adams, Shawn Rhea
March 06, 2023
Professional service process. Seamless maintenance experience. Identified additional repair needs. I feel my Bronco Sport was in good hands. Seamless maintenance experience. Identified additional repair needs. I feel my Bronco Sport was in good hands. More
by meadorsjim
Employees Worked With
Jim Zell & Marq Boggs
March 03, 2023
Excellent Ford dealership with good inventory. My salesperson was very accommodating and my purchase went smoothly. Their service department is also top notch. My salesperson was very accommodating and my purchase went smoothly. Their service department is also top notch. More
by Scott Z
Employees Worked With
Scott in sales
March 03, 2023
Great service and the staff is exceptional. I've been there when I know they are short staffed and they still keep everything running efficient. I've been there when I know they are short staffed and they still keep everything running efficient. More
by DID
Employees Worked With
Sarah, Jim
February 27, 2023
Extremely helpful and no pushy sales tactics. They worked with us on everything, including understanding we needed to run to take our daughter to swim lessons and then come back to finish everyth They worked with us on everything, including understanding we needed to run to take our daughter to swim lessons and then come back to finish everything up. This is our second purchase at this dealership and we will continue to come back. More
by kara.pray
Employees Worked With
Duane Adams
February 14, 2023
Easy to work with sales people. Bought a new 2022 Ford Edge which we really like. Just wish Ford would have been willing to negotiate more and lower the price since it was a 2022 a Bought a new 2022 Ford Edge which we really like. Just wish Ford would have been willing to negotiate more and lower the price since it was a 2022 and not a 2023. More
by dopoynton
Employees Worked With
Michael Nelms, Duane Adams
February 06, 2023
Great people. Took very good care of my truck and did everything that was needed to be done quickly, efficiently and honestly. Took better care of my service nee Took very good care of my truck and did everything that was needed to be done quickly, efficiently and honestly. Took better care of my service needs than where I purchased the truck. Highly recommend them More
by gah252
Employees Worked With
Scott Krouse
