Don Hinds Ford

Easy! Josh was very professional and helpful from the beginning of the process to the end. I will be back should I ever need another vehicle! Josh was very professional and helpful from the beginning of the process to the end. I will be back should I ever need another vehicle! More

Nice surprise! Steve is always upfront with me regarding the need to keep my car safe on the road. This time was no exception. We discussed when I would need to pu Steve is always upfront with me regarding the need to keep my car safe on the road. This time was no exception. We discussed when I would need to purchase new tires and what adjustments could be postponed until the next visit. My surprise this time was that I walked out without having to pay a penny because I kept my card up to date. More

Excellent service Dept. Excellent service every time I bring my truck, my wife car, my sons truck or my daughter in laws suv in. We receive timely service with respect and ho Excellent service every time I bring my truck, my wife car, my sons truck or my daughter in laws suv in. We receive timely service with respect and honesty. Thanks Chuck your the best More

Bought a used 2015 F150 everything was good I just wish someone would have explained some of the options and how to use them thanks someone would have explained some of the options and how to use them thanks More

Five star for Sarah Bolen, one star for service and body sho I purchased a new F150 and love the truck. My experience is the same as it was a year ago when my wife purchased a new Edge. Our sales person, Sarah I purchased a new F150 and love the truck. My experience is the same as it was a year ago when my wife purchased a new Edge. Our sales person, Sarah Bolen, was great! Very positive attitude, knowledgeable and honest! Thanks Sarah! The above was the rating on my experience with this particular sales representative! The below is my rating for the service and body shop! Very different experience! Don Hinds had my 2018 F150, that I bought from them and had a great experience, from 16Dec2019 through 31Dec2019 to replace a part in my tailgate and recall on the doors. They informed me that I had a problem with my backup camera and Sirius. Please note I was not experiencing any problem! They returned my truck with black silicone oozing from all four door handles and they must have struggled with the driver door handle because they chipped the paint all they way to the metal. They took it back to clean up their mess! Days latter I got it back with overspray on the drivers door window so bad I couldn’t see out. I had to use a razor blade to clean the window. A day later I opened my tailgate and found the service panel sliding all over the bed. They did not reinstall it. The eight screws were missing! I called to inform them and told them to just give me the screws and I would install myself! The service department is poor at best when it comes to treating a customers property like their own. They can’t diagnose a problem! There is absolutely NO quality control! I own three Fords and I’ll be looking for another service department! More

Best New Car Buying Experience Ever! It was the easily the best experience we have ever had buying a new car. The first and only dealer that showed us from the beginning what we were payi It was the easily the best experience we have ever had buying a new car. The first and only dealer that showed us from the beginning what we were paying for the car, what the value of our trade was and any added incentives line by line. It made it so much easier and relieved all the stress. This is how all Dealers should sell cars! Sarah Bolen was our sales rep and she was just awesome! More

Great experience Definitely the easiest buying experience I have ever had. Very satisfied with my purchase. Sara & Ralph were great to work with & when I noticed a cou Definitely the easiest buying experience I have ever had. Very satisfied with my purchase. Sara & Ralph were great to work with & when I noticed a couple of dings on the fender, they wasted no time in getting them repaired. Thanks. More

Sarah Bolen One Saturday on a whim, I thought about trading in my car and buying a new 2019 Mustang. I had one of the most awesome experiences of my life. I had w One Saturday on a whim, I thought about trading in my car and buying a new 2019 Mustang. I had one of the most awesome experiences of my life. I had worked with Sarah Bolen before at Don Hinds, so I reached out to her again. She simply did an awesome job at helping me make a very tough decision. She explained things very well and made my buying experience very enjoyable..... I felt like she had my best interest at hand when helping me negotiate a price. Plus, she is just an awesome person who is very easy to talk with.... no pressure ......big 5 stars for Sarah and Don Hinds Ford. Can't wait to buy my next car. More

Always responsive, returns calls, provides needed services in a timely manner. We Appreciate the friendly atmosphere. Good company to do business with over the past ten years. services in a timely manner. We Appreciate the friendly atmosphere. Good company to do business with over the past ten years. More

I called to set up a time to get my airbags replaced. Long story short: I told the tech that I was “particular” with my special edition Mustang and wanted to know what pry tools would be used on the pan Long story short: I told the tech that I was “particular” with my special edition Mustang and wanted to know what pry tools would be used on the panels. He said: “and the particular ones will always complain.” He then told me that he couldn’t guarantee that my car would look like it did when it came.” Enough with Don Hines! My wife went in to talk about faulty weather stripping on her 50k Edge and the tech accused her of allowing our kids to kick it off. Off the top of my head: we bought a Fusion from Don Hinds and the salesman went through our center console. The best one ever is when the Mustangs hood paint started peeling. Don Hinds laughed me out of there until I had to get my friends from Ford Corporate involved. I can’t even tell you how much I cringe at the thought of buying, taking my car in, or even passing by Don Hinds after these events. I don’t mind driving all the way out to Greenwood to see Ray Skillman and gladly hand him my money. No thanks Don Hinds. You had your chance. More