Don Hinds Ford

Purchasing a New Car We purchased a new 2020 Escape. Great experience, wonderful service. Steve was great. He explained all the features to us, which helped with our deci We purchased a new 2020 Escape. Great experience, wonderful service. Steve was great. He explained all the features to us, which helped with our decision. More

I love that I can make an appointment that fits my schedule, I show up and my car is taken right in. Excellent job and superior customer service! schedule, I show up and my car is taken right in. Excellent job and superior customer service! More

Always professional, very attentive to my needs. Great offers along with coupons. Service was quick and the waiting area was a great place to wait offers along with coupons. Service was quick and the waiting area was a great place to wait More

In for recall I was in at 8 am and out by 9. Enjoyed my hard to come by quiet time in front of the fireplace with a cup of coffee. Great turn around time! Here's I was in at 8 am and out by 9. Enjoyed my hard to come by quiet time in front of the fireplace with a cup of coffee. Great turn around time! Here's hoping it's the last recall! More

I have a 2012 Transit Connect I now have a 2017 Transit Connect besides oil changes tire rotations replacing tires and occasion general maintenance changing fluids things like that I've had no problems the Connect besides oil changes tire rotations replacing tires and occasion general maintenance changing fluids things like that I've had no problems the service there I am intended to very quickly and very professionally I am treated very well which is important because that truck is my livelihood because I work from it so when you can count on a team of men to keep your going it's important to stay with it has the expression says if it's not broke don't fix it Don Hinds will make sure you continue running More

Easy! Josh was very professional and helpful from the beginning of the process to the end. I will be back should I ever need another vehicle! Josh was very professional and helpful from the beginning of the process to the end. I will be back should I ever need another vehicle! More

Nice surprise! Steve is always upfront with me regarding the need to keep my car safe on the road. This time was no exception. We discussed when I would need to pu Steve is always upfront with me regarding the need to keep my car safe on the road. This time was no exception. We discussed when I would need to purchase new tires and what adjustments could be postponed until the next visit. My surprise this time was that I walked out without having to pay a penny because I kept my card up to date. More

Excellent service Dept. Excellent service every time I bring my truck, my wife car, my sons truck or my daughter in laws suv in. We receive timely service with respect and ho Excellent service every time I bring my truck, my wife car, my sons truck or my daughter in laws suv in. We receive timely service with respect and honesty. Thanks Chuck your the best More

Bought a used 2015 F150 everything was good I just wish someone would have explained some of the options and how to use them thanks someone would have explained some of the options and how to use them thanks More

Five star for Sarah Bolen, one star for service and body sho I purchased a new F150 and love the truck. My experience is the same as it was a year ago when my wife purchased a new Edge. Our sales person, Sarah I purchased a new F150 and love the truck. My experience is the same as it was a year ago when my wife purchased a new Edge. Our sales person, Sarah Bolen, was great! Very positive attitude, knowledgeable and honest! Thanks Sarah! The above was the rating on my experience with this particular sales representative! The below is my rating for the service and body shop! Very different experience! Don Hinds had my 2018 F150, that I bought from them and had a great experience, from 16Dec2019 through 31Dec2019 to replace a part in my tailgate and recall on the doors. They informed me that I had a problem with my backup camera and Sirius. Please note I was not experiencing any problem! They returned my truck with black silicone oozing from all four door handles and they must have struggled with the driver door handle because they chipped the paint all they way to the metal. They took it back to clean up their mess! Days latter I got it back with overspray on the drivers door window so bad I couldn’t see out. I had to use a razor blade to clean the window. A day later I opened my tailgate and found the service panel sliding all over the bed. They did not reinstall it. The eight screws were missing! I called to inform them and told them to just give me the screws and I would install myself! The service department is poor at best when it comes to treating a customers property like their own. They can’t diagnose a problem! There is absolutely NO quality control! I own three Fords and I’ll be looking for another service department! More