Don Hinds Ford

Very efficient and knowledgeable. I have them do all my service to ensure my car is running its best. service to ensure my car is running its best. More

Failure to communicate with each other, with their customers. Went in for a simple oil change, asked about recalls (that i called about but no one on the phone could answer my questions, no big deal), customers. Went in for a simple oil change, asked about recalls (that i called about but no one on the phone could answer my questions, no big deal), simply wanted to CHECK on the recalls, i had another appointment 3 hours after my scheduled oil change, after i had been there for 2 hours and 20 minutes (i was trying to be patient), i checked on my car to find out that the recalls were being performed without my knowing. No mention that i would be waiting for 3 hours, and when it was brought to my service advisor teagan, she simply shrugged it off, zero care and concern. Had she communicated properly to me, i would have been able to decide to move my appointment or go ahead and get my recalls done. I told her i needed to leave, she said well you can’t drive your car with the rear end off, i asked how long it would take, she said i don’t know they are trying to hurry. I’ve never been disrespected and treated like this. She should be FIRED. I will NOT come back to the dealership for sales, service or anything else. She is a terrible example for customer service and needs to be addressed. I would definitely not want someone like that on my team trying to help my customers. I will be taking my business elsewhere and telling everyone i know to do so as well. Absolutely terrible. More

Good people to work with, knowledgeable of their product. Process was easy with no hassles. Process was easy with no hassles. More

Very quick and efficient with the issues my vehicle was brought in for service. Staff was very courteous and professional. brought in for service. Staff was very courteous and professional. More

take the vehicle in for service and they do a great job getting it done and letting me know if there are any potential future issues getting it done and letting me know if there are any potential future issues More

Service was fast, efficient, and done professionally. Wait room as clean and pleasant. Miss the coffee; I’m a big boy; let me decide if it’s safe to get a cup of coffee. Wait room as clean and pleasant. Miss the coffee; I’m a big boy; let me decide if it’s safe to get a cup of coffee. More

Courteous, professional and customer friendly! The staff are all very friendly and knowledgeable. A dealership I would recommend. are all very friendly and knowledgeable. A dealership I would recommend. More

Excellent service and very professional. Every time I schedule in advanced there are no issues. Thank you for taking care of my car very quickly! schedule in advanced there are no issues. Thank you for taking care of my car very quickly! More

I always know I will get great service and good recommendations. Never had an issue. recommendations. Never had an issue. More

Service has always been great, previously with Chuck with a company vehicle and now with Steve with my personal vehicle. Both have been prompt and courteous. I had a completely different experience with th a company vehicle and now with Steve with my personal vehicle. Both have been prompt and courteous. I had a completely different experience with the used car department. Several months ago they said they were offering $1,000 over book for used vehicles. I wanted to find out what a low mileage 2004 Taurus SES in excellence condition was worth. They made an absolutely insulting "offer" of $600 plus $1,000. I asked for my keys and promptly left. I don't know if I will purchase used, or maybe even new, from them as a result. More