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Don Herring Mitsubishi Plano - Service Center

Plano, TX

4.7
208 Reviews

208 Reviews of Don Herring Mitsubishi Plano - Service Center

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September 20, 2022

I was assisted by Scott at Don Herring Mitsubishi on my new car. Scott is an easy going salesman. He'll work with you to help you find the car your looking, not the car he's trying to sell which is a rarit More

by Omar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Fickert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shahan Shaikh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Don Herring North Mitsubishi responded

Thank you for taking the time to leave us a review! We appreciate you giving Scott the opportunity to assist you!

September 12, 2022

Service and staff were excellent. I enjoyed the positive attitude of the staff. I will continue to come back and have my car serviced. More

by bridgethughes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Estrada
September 12, 2022

Appointment time confirmed. Service technician kept me updated on status. Promised completion was on time. Great customer service. More

by 91jennings
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Estrada
September 06, 2022

Everyone was very helpful and knowledgeable about my vehicle and it’s needs, as well as understanding my expectations. More

by rfowler1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Groseclose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Jones
September 03, 2022

We’ve bought 5 cars over the past 9 years from this dealership and plan on continuing to do so in the future. Sales and service departments have both taken very good care of us. More

by Hams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Jones
August 18, 2022

Tyler Jones was a joy to work with. He explained all in detail. Nice job More

by Motterson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Jones
Aug 23, 2022 -

Don Herring North Mitsubishi responded

Thank you for taking the time to leave us a review! We appreciate you allowing Tyler the opportunity to assist you!

August 15, 2022

Great customer service, helpful staff. The place is clean and the service dept staff are very helpful More

by Mellie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Jones
Aug 23, 2022 -

Don Herring North Mitsubishi responded

Thank you for taking the time to leave us a review! We appreciate you giving us the opportunity to assist you!

August 14, 2022

Hard sell for more service than requested. Patronizing verbiage to me as a woman. Bogus claims of repairs needed to pass inspection that were not needed if fact. More

by rosemarymanley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler Jones
Aug 17, 2022 -

Don Herring North Mitsubishi responded

We are so sorry to read that you felt like there was a hard sell for more service. Our job is to make recommendations based on what the manufacture suggests, which is determined by the time since the last service or the miles on the vehicle. When it comes to state inspection we follow the guidelines of the state of Texas. We are sorry that was communicated to your poorly. We appreciate you leaving us a review and giving us your feedback.

August 10, 2022

The people are very professional and friendly. It is a pleasure doing business with them. More

by Linda Novak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Jones
August 02, 2022

Great service and speed - they did what was asked and gave suggestions on what will be needed soon More

by jtkapsig89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Estrada
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