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Don Herring Mitsubishi Plano - Service Center
Plano, TX
206 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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206 Reviews of Don Herring Mitsubishi Plano - Service Center
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November 13, 2014
"Service Engine Soon" This is my 3rd Mitsubishi and overall I receive good service from Don Herring in Plano. Both JT and Larry are cordial and receptive to my service nee This is my 3rd Mitsubishi and overall I receive good service from Don Herring in Plano. Both JT and Larry are cordial and receptive to my service needs. I am currently awaiting a part (belt) for a recall, but my service engine soon light came on so I took my vehicle in for analysis. To my surprise there was a charge of $100 to determine the "issue", but then I was told it was faulty (misreading) error code for the catalytic converter and there was no issue - no damaged parts that would normally cause that light to come on. They just needed to reset the "mainboard" and that would turn off the service engine soon light. This was a cost of $125.00 total. Thank goodness Larry helped me find a coupon on the website for 10% off (every little bit helps!). I realize the service team does not set the prices. I just really thought that price was extremely high. It took less than 30 minutes to complete. I am a long term customer, my service history will show ALL work is completed at Don Herring (even oil changes) - the only exception is tires. I believe that should be taken in to account from a "valued customer" aspect. Thank you- More
by DOMINIQUE NORMAN
Employees Worked With
Larry Ashe, JT Turner
October 20, 2014
Saved me money Brought my car in to have a key repaired. Jay Vandiver (name on receipt) saved me money by being able to fix the broken super glued key I brought in i Brought my car in to have a key repaired. Jay Vandiver (name on receipt) saved me money by being able to fix the broken super glued key I brought in instead of selling me a more expensive new one. Although I decided to also purchase a new one it was nice that I saved money on the other one also. Staff was very nice as just about everyone that passed me acknowledged me in some way or another. Can't forget the super nice lady (name not on receipt, sorry) that checked me in back in the service department.....she even sat down and discussed my upcoming trip to visit my daughter in the Air Force before she left for the day. Very friendly. Complimentary wash also! More
by lilashmom
Employees Worked With
Jay Vandiver and nice lady in back
January 17, 2014
The Don Herring staff in Plano were very polite, caring, helpful, and professional. The sales rep. Scott Fickert made me feel has, if I was visiting an old friend in the mist of looking to get a new car. He helpful, and professional. The sales rep. Scott Fickert made me feel has, if I was visiting an old friend in the mist of looking to get a new car. He was very with knowledgeable the cars, and he made sure we found something I would love to drive in. I enjoyed my time here with the Don Herring Plano location to look and get a car. I would recommend anyone looking to get a car to come here. You wouldn't regret it. More
by Natashe01
Employees Worked With
January 13, 2014
My 2014 EVO X needed a 4 wheel alignment which could not be done here in Shreveport, LA. I drove 250 miles to Don Herring where I purchased the car as well. My experience at that dealership has always bee be done here in Shreveport, LA. I drove 250 miles to Don Herring where I purchased the car as well. My experience at that dealership has always been very positive. JT acknowledged my appointment and was able to deliver his promise with regards to the waiting time. JAY who is a "master" tech was very professional in explaining the work he has done and was very accommodating on some other questions I had. He's affect was that of a knowledgeable and credible service tech. The parts manager who just saw me waiting plainly told me how much he appreciated my business. So far, I didn't have that "feeling" of doubt over their honesty and integrity. I was appreciative of the fact that they even cleaned my car which is an experience I've always had with my previous BMWs. The best part of my experience was my drive home! The alignment and wheel balancing made a significant difference with the way my car drove. I thoroughly enjoyed it and was then pleased with the expenses I incurred for that service including a night's stay at a nearby hotel. I definitely will bring my car back for the 15K (?) and the major 30K mile service. More
by genemariano
Employees Worked With
JAY VANDIVER, JT Turner
October 06, 2011
I am very pleased to know that I can recommend Don Herring's National Auto Repair to my family and friends. My 2011 Mitsubishi Outlander was approx 3 months old - brand new - when i was hit in a park Herring's National Auto Repair to my family and friends. My 2011 Mitsubishi Outlander was approx 3 months old - brand new - when i was hit in a parking lot by another car - the owner of the other car had insurance which recommended working with Service King for repairs. The initial estimate for repairs was required through Service King. Nonetheless, I went directly to the Plano Mitsubishi dealership for a free estimate. The NAR representative, TJ, greeted me, inspected my car, asked me to wait a moment, and returned with an estimate. The entire process took approximately 10 minutes. After that, I went to Service King (as required)...after presenting for the estimate, being told i would be called days later/provided with the estimate at that time, and then after one week of my many unreturned phone-calls...I gave up and tried a second SK location. I spoke with the designated inspection person to confirm the appointment, and when I showed up, I was informed the SK representative had left for the day...apparently he forgotten he had confirmed our appointment only 2 hours earlier when we spoke on the phone. Subsequently, I was fed up and there was no way I would hand my car over to SK for repairs. Ultimately, the SK estimate was less that what NAR quoted, but I was assured by TJ that NAR would work with my insurance and fix my car. My intention was to have my car returned to it's original, perfect, pre-accident condition...and TJ assured me that's what NAR would do. As it turned out, the repair had to be corrected, and the SK estimate did not take into account the extent of the repairs necessary...and I became concerned the additional repairs would not be covered by insurance. Meanwhile, Daryll (with NAR) kept me posted every step of the way and spoke directly with the insurance company. Daryll resolved the matter with the insurance company and he returned my car to it's original perfect condition. All I had to do was pick up my car. Daryll and TJ with NAR simply provided exemplary customer service. Again, I can honestly recommend NAR to all my family and friends. As for the Mitsubishi Dealership...we have been so pleased with our new vehicle and the service we have received. We actually purchased our car from the South Dallas Mitsubishi - and I was not familiar with the plano location. From our experience - both locations offer outstanding customer service and the highest quality of work...as well as solid, dependable, great vehicles. More
by maryseruberu
Employees Worked With
TJ & Daryll - with National Auto Repair, JT Turner
September 02, 2011
I don't know if it matters but I had my chevrolet truck brought in because I was recommended by a family member. I have been chasing a problem with hesitation and lack of performance for years. The MITSUBI brought in because I was recommended by a family member. I have been chasing a problem with hesitation and lack of performance for years. The MITSUBISHI dealer not only fixed my truck (they said the fuel pump was underperforming), they also tuned it up. THANKS MY TRUCK RUNS BETTER THAN IT HAS IN YEARS! Thanks to the techs Roger and Ken. More
by RebelSS
Employees Worked With
Robert Steele
