Don Herring Mitsubishi Plano - Service Center

Passenger Air Bag Safety recall. Every one was friendly, curtiuos, & helpful. They provided a shuttle service to take me home & pick me up after my car was fixed. They also detailed Every one was friendly, curtiuos, & helpful. They provided a shuttle service to take me home & pick me up after my car was fixed. They also detailed my car, which is something I didn't expect. They left my car clean & I was very satisfied! Thanks so much Don Herring Mitsubishi for your outstanding service! Sincerely, Frank Javier Espinosa More

Great Job went out of his way to help me and explain how they do things and set me up to get a recall handled look forward to working with him agian went out of his way to help me and explain how they do things and set me up to get a recall handled look forward to working with him agian More

Recall and Scheduled Maintenance Larry Ashe in the service department is wonderful. He has been my service advisor for over 10 years. I can always count on him to take care of me. H Larry Ashe in the service department is wonderful. He has been my service advisor for over 10 years. I can always count on him to take care of me. He is professional and anticpates the customers needs. He is the reason I keep coming back to Don Herring. More

Fast service I was expecting to have a 2 hour wait, but it turned into about an hour and 15 minutes. Which was very nice. Edwin was very courteous, I appreciate hi I was expecting to have a 2 hour wait, but it turned into about an hour and 15 minutes. Which was very nice. Edwin was very courteous, I appreciate him. More

Horrible customer service! I have been having problems with my CarPlay receiver for over a year since I bought my Outlander Sport Limited Edition. No one at Don Herring will hel I have been having problems with my CarPlay receiver for over a year since I bought my Outlander Sport Limited Edition. No one at Don Herring will help and Mitsubishi customer service won’t help either. They have passed up many opportunities to help and the service department is not even trained on this. There seems to be zero tech support offered for the electronics in the car. I’m stuck with it until I trade the car in and I will not go back to Don Herring or buy another Mitsubishi. More

As promised I was able to schedule my car maintenance, was met by a service representative when I dropped off the car, received an update call to obtain my appro I was able to schedule my car maintenance, was met by a service representative when I dropped off the car, received an update call to obtain my approval on work, and received a call as promised when work was done. It is so pleasant to have people do what they say they’re going to do when they say they’re going to do it More

Best Service Around Don Herring has the BEST service around. While their driver, Blase, was taking me home I received a call from my son's school. My son had a ring stuck Don Herring has the BEST service around. While their driver, Blase, was taking me home I received a call from my son's school. My son had a ring stuck on his finger. And Blase told me he would take me to the school! When we arrived, Blase came in with me so that he could help if he could. The school nurse, me, Blase, and the maintenance man worked on this for a great length of time with no results. It appeared that I would need to take my son to the hospital and pay the huge fees included in this. My son was in pain and swelling quickly. Blase asked if he could bring me and my son back to the dealership so the maintenance could take care of it. I agreed that it would be better for us to save the ER fees. Blase drove us around to the garage, we showed Shaggy my son's finger. Shaggy then got some strong pliers and cut the ring off. It was an amazing moment for my son and I was thrilled! Thank you Blase, Shaggy, and Don Herring for all of your fantastic service! This is the reason we drive all the way to Plano to your dealership! More

Service Nothing bad to say. No complaints. The recall work was done in the time they said it will be done. On time and courteous. Will be seeing them a lot! Nothing bad to say. No complaints. The recall work was done in the time they said it will be done. On time and courteous. Will be seeing them a lot!!! More

Tire issue Recently had a blown tire 2 months into my outlander ownership. - wood piece that made the tire unrepairable - Scott @ the dealership pulled some stri Recently had a blown tire 2 months into my outlander ownership. - wood piece that made the tire unrepairable - Scott @ the dealership pulled some strings and had the tire fully replaced at no charge (weren’t required to do this by any means) really went above and beyond a salesperson’s role! Appreciate the commitment to customer svc by Scott and the Don Herring team! More

Edwin was so helpful! I had an apoinment on Saturday morning and I had to be at work at 10am. Edwin made sure my car was serviced and out on time. I made it to work with ti I had an apoinment on Saturday morning and I had to be at work at 10am. Edwin made sure my car was serviced and out on time. I made it to work with time to spare. I really appreciate thst he went over and beyond to make sure my car was done in a timely manner. More