Don Herring North Mitsubishi

GREAT CUSTOMER SERVICE!!!!!!!!!! My sales person Scott Fickert was great treat you like a family member goes above and beyond. He makes sure you feel comfortable does not pressure y My sales person Scott Fickert was great treat you like a family member goes above and beyond. He makes sure you feel comfortable does not pressure you not to buy like other dealership. Don Herring Mitsubishi does make it easy and quick process to purchase a vehicle. I will refer friends and family member to go purchase a vehicle asap from Plano dealership. All employees have a great sensor humor and great customer service. More

So many amazing qualities First off I was a little skeptical about going, not just to this dealership but yet another one. We had been denied at least four times already. We wa First off I was a little skeptical about going, not just to this dealership but yet another one. We had been denied at least four times already. We walked in and we were greeted by Scott who was awesome from the get go. He found out what truck my husband was looking at and we sat down, not once did he try to scam us into a deal we couldn't afford. He was up front about every aspect and detail. After the test drive he went and got numbers, he came back with a sheet that had payment amounts and we were happy with what we decided, and Scott went above and beyond to get us an even better deal than what was originally decided. Needless to say, I will come back for any future car purchases as I have never encountered a more caring, kind, and awesome sales individual. So thank you Scott for all of your help with getting us into a truck finally. For any individual looking to buy a truck, or any other vehicle, go see Scott, I promise you wont be dissapointed. More

If you don't read any reviews, please read this one First, I have got to say that this dealership will not scam you, or try to hide anything from you. They were up front about everything from the beginn First, I have got to say that this dealership will not scam you, or try to hide anything from you. They were up front about everything from the beginning to end. I had been given the run around from several other dealerships. I had almost given up. I even didn't want to go here for the fear of just being screwed over again. My credit had been shotguned so many times that it could have been going season. All i needed was a truck for my family and work. It was my wife who said to try one more time. She had prayed on it, and felt that this time was different. If I'd only known how right she was. We finally got to the dealership. I was hardened towards the thought of dealing with another salesman. Then there was Scott. We weren't bum rushed when we got there. He greeted us when we got to the door. Asked us what we wanted, and what we were looking for. I already had the truck in mind. He didnt run off wanting my credit, or to talk payments. He grabbed the keys, and off for the test drive we went. They treated my family with the respect and kindness. Mind you i have two small boys 1 and 3. While on the drive i explained how i knew about the truck. That i was just checking major engine wear. Scott never once tried pushing a sales pitch on me. About how perfect the truck was, or how he had something better. I actually got to focus on the truck and the sale. He never once tried "pulling the wool over my eyes." We got back, and as i was showing my wife the truck Scott asked if i wanted to get my trade-in appraised. We said to go ahead. I talked with my wife outside. No one cramming a sales pitch down our throats. It was comfortable, and i dare say the best experience i have ever had at a dealership. We finally agreed, and told Scott we were ready to go ahead. It wasnt until at this point that anything about money or credit had been mentioned. I dont have the best of credit mind you. Scott did amazing. Can i tell you. If it had changed on paper we knew about it. They didnt hide anything from us. They got my wife a drink, and my sons a coloring paper. They were doing thier best to make this as comfortable as possible. Finally the numbers went through. Alex came over to talk to us. I was surprised at the fact that when i said i didnt want something. That it wasnt like i had to get a divorce from that item. He just said ok, and marked it off. Then, because i was so blown away i forgot to mention that i wanted to keep my old plates. They are military and expensive. I was scared to bring it up. I asked expecting to be told to get to stepping. Actually they turned and looked as caring as they had in the beginning. Told me they understood and would jump on it when they could. Let me tell you. I hate doing Finance. Its like you get the dealership mask, and the ugly truth when you get dropped of to the Finance Man, the Repo mans nicer looking brother. Not this time. It wasnt until Alex said he had some papers for me to sign that i realized we were already doing finances. It was so smooth and enjoyable i never had the sinking gut feeling or the uncontrollable doubt. I could never know a dealership i would recommend so highly. Here i know if i send someone to buy a car or truck. It wont be like sending them to war. I will definitely go here again. The staff here and the environment was just beyond words. If your worried at all, trust me i was there. 5 times. This place on the other hand was worlds different. I cant express enough how much i recommend Scott and Alex. Those guys are literal models of what buying a car should be. Yes price is a four star, but lets be realistic here. We always want prices to be better. Thats the whole point of shopping. Dont take it wrong though. They did thier absolute best, and i knew about it. More

Worth while Found the car I wanted online. I emailed and spoke with Andrea Ferrell over the phone about coming in for a test drive. When I arrived at the dealersh Found the car I wanted online. I emailed and spoke with Andrea Ferrell over the phone about coming in for a test drive. When I arrived at the dealership I was met by Scott Fickert. He was knowledgeable about the car and helped us through the process of buying. My wife and I are very happy about the car we purchased. More

Mission accomplished! After my husband spoke to Andrea Ferrell, we were ready to get on the road to Dallas to see and test drive a car from this dealership. Scott Fickert w After my husband spoke to Andrea Ferrell, we were ready to get on the road to Dallas to see and test drive a car from this dealership. Scott Fickert was ready to welcome us, while we were on the test drive, he showcased his knowledge, there was not hesitation, he gave us all the details and answered all our questions. The process took some time (as it always does) but it was painless. Shout out also to Alex (finance) he was really sympathetic and conscious of our time. The ride back to Houston was the best in our new car! More

Great place to buy a car Really worked with me to get the price I wanted and answered any questions I had. Great job of explaining the vehicles and features, he really knew hi Really worked with me to get the price I wanted and answered any questions I had. Great job of explaining the vehicles and features, he really knew his stuff and seemed to enjoy selling me a car. More

Service They do a great job by being fast, efficient and friendly. I would reccomend this dealership to all my friends and family. Go check them out! They do a great job by being fast, efficient and friendly. I would reccomend this dealership to all my friends and family. Go check them out! More

"Extraordinary" This was the Greatest experience I've had through out the years of purchasing or shopping for a vehicle; fast, friendly, satisfying and Scott Fickert This was the Greatest experience I've had through out the years of purchasing or shopping for a vehicle; fast, friendly, satisfying and Scott Fickert is AMAZING. More

Amazing Awesome customer service. Went above and beyond to make sure I was taken care of. Made sure a deal was made where I was happy. Awesome customer service. Went above and beyond to make sure I was taken care of. Made sure a deal was made where I was happy. More

Red Carpet Treatment Hello, I'm leaving this review because of the great experience that I had at Don Herring Mitsubishi in Plano,TX I own a 2017 Mitsubishi Mirage, tha Hello, I'm leaving this review because of the great experience that I had at Don Herring Mitsubishi in Plano,TX I own a 2017 Mitsubishi Mirage, that I didn't purchase there but had been getting my car serviced there for almost 3 years. So as usual I was getting my car serviced on 3/07/2019, didn't want to sit in the waiting area decided to walk around outside and look at the new cars..so saw this 2019 Outlander Sport (Metallic Red) beautiful inside and out. I was approached by a salesman named Bijan he asked me was I interested in that vehicle I said no I was just killing time while my car was being serviced, but I kept looking at it and Bijan said while you are waiting would you like to drive it? I was like really? It was a like night and day driving the Outlander Sport compared to my Mirage. I really liked it. So to make a long story short...I ended up purchasing the Outlander sport and when I say I was treated WELL from Bijan, to the finance manager, they were so kind I have had some bad experiences with dealerships but this one..at Don Herring Mitsubishi in plano,tx they don't see you as a black, white, Mexican, Chinese. .. they see you as a CUSTOMER and you are treated with kindness like you are the only person there. If you don't believe me, then stop by for yourself I went from a 2017 to a 2019 and it didn't take hours and hours probably because they know what they are doing. More