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Don Herring North Mitsubishi

Plano, TX

Overview
Employees
Reviews
Vehicles
4.9
1,030 Reviews
Thank you for visiting Don Herring Mitsubishi in Plano, Irving, and Dallas. 19-Time Diamond Chapter of Excellence Award Winner, Highest standard set by Mitsubishi Motors for customer service in all departments. Come see why everyone says We Make It Easy! 0 % APR and No Money Down Financing on All New Mitsubishi. Buy with confidence from the LARGEST MITSUBISHI DEALER IN TEXAS. We strive to offer you the lowest price available online, and pledge to beat any advertised offer in the Metroplex. Thanks for making us the #1 Customer Recommended Mitsubishi Dealer in North Texas!
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4225 West Plano Pkwy

Plano, TX

75093

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Showing 1,030 reviews

May 30, 2022

The service was very timely, the wait was comfortable and short and they even cleaned my car and told me what to expect on my next visit. Thankyou for you service Don Herring of Plano staff, see you next vis More

by Wayne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benny Gonzales
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Jun 23, 2022 -

Don Herring North Mitsubishi responded

Thank you so much for taking the time to leave us a review and feedback about your visit. All of us here in Plano appreciate you trusting us with your auto maintenance needs.

May 27, 2022

Scott is a stellar salesman and an exceptional individual with high integrity. I had an outstanding sales experience with him. He is my car guy. I will highly recommend him and Don Herring Mitsubishi to anyo More

by chabu6687
Recommend Dealer
Yes
Employees Worked With
Scott Fickert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2022 -

Don Herring North Mitsubishi responded

Wow! What a compliment to Scott! He works very hard for his clients, and it shows by your review. Thank you for allowing us the opportunity to assist you with your automotive needs!

May 26, 2022

It is always a pleasure doing business with Do Herring Mitsubishi! This is one of the premier dealerships in DFW. Scott is a cornerstone of the sales department and his professionalism and expertise shine More

by chabu6687
Recommend Dealer
Yes
Employees Worked With
Scott Fickert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2022 -

Don Herring North Mitsubishi responded

Thank you so much for your kind words! We will be sure to pass your compliments on to Scott! We appreciate you taking the time to leave us a review! We are still human, so if you see an area we can improve on don't hesitate to let us know!

May 21, 2022

Very pleasant people to do business with. Always mae me feel at home. Highly recommend. More

by jimmy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benny Gonzales
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Jun 23, 2022 -

Don Herring North Mitsubishi responded

Thank you!

May 12, 2022

Very professional and dedicated to serving their customers, been coming here for 15 years and never been disappointed. More

by Dinyar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston and Luis Estrada
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Jun 23, 2022 -

Don Herring North Mitsubishi responded

Thank you for trusting us with your auto needs all these years! We appreciate the opportunity to assist you!

May 07, 2022

I was checked in at 845 ish and gone by my promised time. Hung out in lobby and it was a pleasure. (Very quiet and it was great.) The team working are very professional. I’m very pleased with the work that w More

by Sherrylholmes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Armenta
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May 07, 2022

Scott Fickert is THE MAN . This experience was the BEST. DH Mitsubishi Plano GO There. More

by kimy3965
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Fickert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 30, 2022

I want to thank Sir scott for making my experience one of a kind. Never imagined I would have so much fun at a dealership More

by sydney.aman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherri Herring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Fickert
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weatherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Forniglia
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April 28, 2022

Great group of people. They basically take care of my vehicle for me.They keep me on schedule regarding all car maintenance. I’ve bought a few vehicles from this dealership More

by joslinrg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherri Herring
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weatherford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Forniglia, Benny Gonzales, Jason Miller
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April 27, 2022

Was lied to about when my car will be done by SCOTT and by Lewis More

by Kstrongsb83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott service dept
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Apr 27, 2022 -

Kstrongsb83 responded

My Catalaytic converter was stolen from my car while I was in Oklahoma My car was towed to your location in Plano where I was told there was five cars ahead of me and I should have my car by the third week in April which led to a bunch of lies By Scott the service department every time he would call me because I would call check in my car he would change like how many people were ahead of me and I just told her it’s 40 people ahead of me then I was told her it’s 10 and I was told her there’s a nine and then just last week he told me that there was 10 ahead of me and then they got five converters and I was number five and the next round and then he told me that they would pay for a rental car and then called me this Monday telling me that they weren’t going to pay for the rental car but he could have my car ready by Tuesday and I asked if I could pick up on Saturday and he threw a big fit absolutely not you need to come pick it up as soon as I get it done or I’ll go to the next person he really treated me horrible then when I got my car had no problems prior to it being towed there and it kept stalling on me and he expected me to drive this car almost 400 miles home in that condition he needs to have an attitude adjustment and learn how to treat your customers are not real happy and I wish the owner or the owner Family would call me cause I’m not happy they did not Not sanitize my car at all matter fact I was so tired when I got home last night after driving up there and back total of like 800 miles I noticed my back right rear bumper looks like they backed into something not happy about that either please have someone from your office call me

Apr 28, 2022 -

Don Herring North Mitsubishi responded

Kstrongs83, thank you for taking the time to leave us a review. We are sorry to read how you feel your experience was. It appears there was some miscommunication and for that we are sincerely sorry. Catalytic Converters have been on national backorder for over a year now, so it is not our standard operating procedure to give a customer a date, until we have a Catalytic Converter in our possession and know when the technician will be able to complete the work. The stalling issue appeared to be due to a dirty throttle body, which we did a complimentary throttle body service to help with that issue. We are sorry that you feel the person you spoke with about picking your vehicle up was unpleasant, that was not our intention. Don Herring has been servicing the Dallas/Fort Worth metroplex for over 40 years, customer satisfaction is our number one priority.

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