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Don Herring North Mitsubishi

Plano, TX

4.9
1,029 Reviews
Thank you for visiting Don Herring Mitsubishi in Plano, Irving, and Dallas. 19-Time Diamond Chapter of Excellence Award Winner, Highest standard set by Mitsubishi Motors for customer service in all departments. Come see why everyone says We Make It Easy! 0 % APR and No Money Down Financing on All New Mitsubishi. Buy with confidence from the LARGEST MITSUBISHI DEALER IN TEXAS. We strive to offer you the lowest price available online, and pledge to beat any advertised offer in the Metroplex. Thanks for making us the #1 Customer Recommended Mitsubishi Dealer in North Texas!
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4225 West Plano Pkwy

Plano, TX

75093

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Showing 1,029 reviews

May 31, 2023

The dealership is very clean, and the coffee is delicious :-) but the best thing I love about this place is Scott Fickert. He is the best car salesperson we have ever met, to be honest. He is friendly, knowl More

by valerie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Fickert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023

Scott was great. He sold me the car I needed. A real gas saver and reliable. I couldn't be more happy. The salesman there absolutely won't sell you a klunker. The More

by waylanmetts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Fickert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023

Well I went there first time on Friday May 19th and have a test drive in a gray outlander with 6 miles on in difference between my budget and the car price was huge so I declined but later tha week I decide More

by gusyadiaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Koester
May 30, 2023 -

Don Herring North Mitsubishi responded

We are very sorry to read that you do not feel your experience earned more than 1 stars. Our records indicate that the stock number you initially test drove and the stock number you came back in and test drove are the same stock number. We apologize if Demo's were not explained to you, they are indeed still new cars. A car is not a used car until it has been registered and titled with the state. The demo still comes with the 10 year/100,000 warranty from Mitsubishi, the Don Herring Difference and all financing incentives that any other new car would qualify for. Again, we apologize if that was not clearly explained, we know it can be confusing.

May 30, 2023 -

gusyadiaz responded

Well the car I drove the first day still have the screen protector on the stereo screen and the smell was totally different and believe never I was approached to tell me the car I drove the second day it was a Demo until I noticed the miles on it if you really are trying to fix the problem you should go with a lower price because the car wasnt the same I drove I checked the miles and it had 6 miles I like the Ourlander is just I dont feel honored with the Don herring experience I should had for the biggest mitsubishi dealer in North Texas believe is frustrating what happen is the first time it happen to me buying a car is not fair I still interested in buying the car but no tricks Im an Honest worker and expected to be treated the same way .

May 30, 2023 -

gusyadiaz responded

And that means that when a costumer ask for a new car to test drive you try to sell them a Demo with 3,800 miles somw how I dont believe it and find it dishonest way to do business is just my opinion .

Jun 01, 2023 -

Don Herring North Mitsubishi responded

Our apologies for any confusion. A demo is a new car. Typically if there is a certain budget that a consumer is working within we choose which new car they are presented based on their budget and because demo's usually have some miles on them we are able to offer more of a discount. We apologize for any inconvenience and we will try to do better in the future. We wish you well on your car buying search.

Jun 04, 2023 -

gusyadiaz responded

Hello again everyone referring to this review ,I was in the market for a new suv but I had a budget and due that I could not get to the point to buy a new one checked other dealer for used ones and no body but Don Herring offer me 100,000 miles warranty in a vehicle with some miles , I got contacted for the G.M and I decided to go back and check the car again , I ended buying it every body apologized for any misunderstanding and provide me with an excellent costumer service even offer me my first oil change free, I truly recommend Don Herring Plano to have a great car buying experience. They try to work things out with you and get to a friendly deal hand shake.

Jun 06, 2023 -

Don Herring North Mitsubishi responded

Congratulations on your new SUV! Thank you for allowing us the opportunity to assist you!

Jun 06, 2023 -

gusyadiaz responded

Thank you again for all your help my family loves the Outlander it got me 37.8 miles per gallon this morning great smooth car. I'm happy

Jun 06, 2023 -

Don Herring North Mitsubishi responded

Fantastic! So happy to hear that!

May 22, 2023

First, very clean, staff has a great attitude are warm and friendly. If I lived in the area I would shop there. Service is a 10 on a scale of 10. More

by robertsteelsales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Groseclose
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2023

Great people and Scottdale the best sales person I'm a repeat customer and I always fell great when I leave More

by rjua8568
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Fickert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Don Herring North Mitsubishi responded

Thank you so much for continuing to allow us to assist you! We appreciate you taking the time to leave us a review! We will be sure to pass along your kind words to Scott.

May 10, 2023

Scott fickertt is great. He did everything he could to help me out with getting the right deal and thr right car and also keep into account my preference. He is the best re More

by Saurabh P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Fickert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Pendleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahan Shaikh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023

I was not hopeful that I would be able to replace my old car because i have less than perfect credit but from the moment that Scott reached out to me to the minute that I drove off in my new, reliable Outla More

by jennifer.lee.jones75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Fickert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023

Scott from Don Herring Mitsubishi provided me with exceptional service when I purchased my car. He was knowledgeable, patient, and took the time to answer all of my questions. He made the car-buying p More

by Ameya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Fickert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahan Shaikh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023

Scott, Brett and the entire team were amazing! Definitely will be a repeat customer and would highly recommend this dealership! More

by Micki A.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Fickert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023

I worked with Scott Fickert to purchase an Outlander Sport. He was very knowledgable and was low pressure which I appreciated. Once the deal was done, Scott made sure I had all my questions answered. More

by stallen007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Fickert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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