Don Herring Mitsubishi Irving

Very pleased with the service and help . Very pleased with the service I recieved..even though i didnt have perfect credit they were still able to get me what i wanted..Thank You Very pleased with the service I recieved..even though i didnt have perfect credit they were still able to get me what i wanted..Thank You More

Don Herring Irving Tx The people at Don Herring in Irving Tx are excellent. This will be the 8th vehicle that me and my family have purchased from this dealership. We are a The people at Don Herring in Irving Tx are excellent. This will be the 8th vehicle that me and my family have purchased from this dealership. We are always treated with respect and they always do the best that they can to get us in the cars that we want. Tim, Jason and Gerardo and now Walter are the best!!!! More

Easy Purchase - Good Service I purchased a pre-owned vehicle from this dealership and am very happy. Although they would not come down from the list price as much as I had hoped, I purchased a pre-owned vehicle from this dealership and am very happy. Although they would not come down from the list price as much as I had hoped, it was an extremely fair price for the vehicle and I couldn't be happier. Even though I was pre-approved at a great rate, Tim Carpenter, the GM asked me to let him see if he could get me a better one. I obliged. We went to get a bite to eat and when I came back the vehicle was parked in front, washed, gassed up and ready to go. Tim was able to beat my pre-approved rate and had me out of there quickly when we returned. They also have a great Don Herring "Difference" policy regarding dings in your doors and cracked windshields for a limited time after purchase. Overall a pleasant experience! More

Exceptional service The salesperson was knowledgeable and very helpful. The overall atmosphere was very professional and not "zoo-like" unlike another dealership in Arlin The salesperson was knowledgeable and very helpful. The overall atmosphere was very professional and not "zoo-like" unlike another dealership in Arlington! The service was exceptional. More

Shoddy service, excellent management This dealership has an expert management staff and excellent customer service to rectify any and all issues. It's probably why they've gained such a g This dealership has an expert management staff and excellent customer service to rectify any and all issues. It's probably why they've gained such a great reputation, which is well deserved. That being said I cannot in good conscience give their service center a positive review.  I brought my car in for a routine transmission flush and to run a diagnostic because the check engine light had gone on. The problem was an O2 sensor, a fairly small repair. They had to order the part, and told me to come back the following Monday for the repair. But they charged me for the diagnostic which is not a common occurrence when you're getting repairs done in the same shop. In my experience I've never actually been charged for this. Two days later before I had gone back for my O2 sensor installation, my car wouldn't start. No issues with my car, the alternator, the starter, and the battery was new. Couldn't figure out what was wrong so I called AAA. AAA arrived and fixed the issue within 30 seconds. It seems that the Mitsubishi dealership service center had taken the battery apart and failed to tighten it back on. Literally just an issue of an untightened screw that caused me a morning of headache, not being able to get my car to start. This is a careless mistake, but one loose screw can cause greater problems than just a car not starting. It can be an issue of life or death if a few screws are loose in your car. Initially I had felt that both myself as a customer and my car, had been dealt with rather carelessly and recklessly. Until management stepped in to fix the problems. I applaud them for this but still wish the issues could have been avoided from the start. I don't think I should have been charged for the diagnostic, which in the end would have been burning $120 for no reason, IF they had not done the repair for me at no cost. I also can't find any justification for not tightening the screw on my battery. Causing me a full morning of headache with AAA. I certainly won't be back to this service center, but I hope that management will be able to take a very good look at the goings-on here and make sure that the mechanics are doing their due diligence and that the service attendants are charging fairly. I do have full faith that Don Herring being of the highest caliber in dealerships, will fix these issues promptly. More

2nd Great experience. 1 year ago I purchased a new Mitsubishi Lancer at this location. I was very impressed with the knowledge of the sales staff and the willingness of the 1 year ago I purchased a new Mitsubishi Lancer at this location. I was very impressed with the knowledge of the sales staff and the willingness of the dealership to help me get into a great vehicle. Having no issues with the Lancer, and needing a replacement for the family minivan, I went directly back to Don Herring. Like last time, I was very impressed with everyone's knowledge and professionalism. More

Excellent experieince. Everyone at Don Herring Mitsubishi is friendly and helpful. They worked with my wife and me to make sure we got a deal we were happy with. Everyone at Don Herring Mitsubishi is friendly and helpful. They worked with my wife and me to make sure we got a deal we were happy with. More

Highly recommended! Great customer service, great people! Gerardo was really helpful and professional in getting me a great price! (made me feel like family) Carlos was also very helpful and provided great cu Gerardo was really helpful and professional in getting me a great price! (made me feel like family) Carlos was also very helpful and provided great customer service. My family have bought two vehicles from this dealership and have walked away very happy. Both Gerardo and Tim were very attentive in assuring that I understood and was content with the deal I was getting. More