Don Hattan Ford

My buying experience at Don Hattan Ford I recently purchased a 2017 Ford Fusion at Don Hattan Ford of Augusta, I am very pleased with my purchase and I believe I got a great value with this I recently purchased a 2017 Ford Fusion at Don Hattan Ford of Augusta, I am very pleased with my purchase and I believe I got a great value with this car. One of the most pleasing things about the purchase process was my experience of dealing with and being helped by JOE BRUNNER. The sales person that helped me with the purchase. I cannot reasonably think of how he could have been more friendly, helpful and courteous. He went the extra step to take the time not only show me the advanced features of the Fusion, but how to use them. Thanks to the Don Hattan team and great thanks to Joe Brunner. More

Not a fan of 3 day policy. Not satisfied with vehicle. Won’t love any exchange. Would love down payment back. Good customer service otherwise Won’t love any exchange. Would love down payment back. Good customer service otherwise More

After 3 days of negociations on a "near" new 2018 ford escape with 16k miles with full factory warranty, just before signing on the dotted line, the sales manager Timm, shares the ford vehicle service his escape with 16k miles with full factory warranty, just before signing on the dotted line, the sales manager Timm, shares the ford vehicle service history with us and much to our surprise, Don Hatton had swapped the motor in this vehicle. Dang, buying a car is hard enough without being misled by the sales management. They have integrity issues well up the food chain obviously. More

Great Experience My wife and I had been to a couple different Ford dealers, and Don Hattan definitely stood out. Kelly met us on the lot and was very helpful showing My wife and I had been to a couple different Ford dealers, and Don Hattan definitely stood out. Kelly met us on the lot and was very helpful showing us new F-150s. He came across as a friend and not a salesman. He encouraged us to do our research, to test drive other vehicles, and to make the decision that was best for us. When it came time to deal on the truck, Kelly, the sales manager (I didn’t get his name), and Thad (the finance manager), were absolutely fantastic to work with. It was a quick process from agreeing to terms to signing the final paperwork. It was no pressure from the time we set foot on the lot to the time we walked out with our new truck. It’s important to note that I did a bunch of research on this dealership and realized that most of the reviews I read were from the Ford dealership that owned this location before Don Hattan. I was thoroughly impressed by Don Hattan Ford’s professionalism. I will refer my family and friends to this location (and to Kelly and Thad in particular). More

Poor sales I spent 2 weeks trying to buy a truck from this place and they seemed to be helpful. The truck had higher miles with no maintenance records so the las I spent 2 weeks trying to buy a truck from this place and they seemed to be helpful. The truck had higher miles with no maintenance records so the last thing I wanted was to buy an extended warranty. I asked twice. They said they were working on getting me a price but never got a hold of me even after asking a few times. Then they sold it right out from under me after stringing me along for that long. More

Great Salesman Went to only look and ultimately purchased an Escape Titanium. Our salesman Darryl Brown was extremely helpful while not being pushy. He gave us a de Went to only look and ultimately purchased an Escape Titanium. Our salesman Darryl Brown was extremely helpful while not being pushy. He gave us a detailed explanation of the operation of the many, many buttons and how to use them. He answered all of the questions that we had and we had many. I would recommend him to anyone wanting a good salesman. I would also like to thank Thad for his help in the finance office. Looking forward to a long relationship with Don Hatten Ford. More

Great customer service! My sons car was overheating. We were looking for a place close to us as we didn't want to drive it very far. We felt Don Hatton was the best choice be My sons car was overheating. We were looking for a place close to us as we didn't want to drive it very far. We felt Don Hatton was the best choice being the car is a Ford. It is under a service contract, which I have learned is kind of a rip off! Anyway, Nick was the lucky one who ended up taking care of us. In my opinion he went above and beyond what he had to do to be sure the car was repaired at the most fair price for us. He also found there was a recall on the airbags for the car and had that fixed as well. I know it was a hassle and I'm sure very frustrating dealing with the warranty company. He was always polite in the many phone calls it took to get this vehicle repaired. He kept us informed of every step along the way. I should also include we did not even purchase the car from them. I feel I should include the mechanics name that was on my receipt Eric Sewell thank you! More

Bait and Switch Do not believe what the website states very clearly. They lie and call it a mistake. When it is repeated multiple times it is just false advertising Do not believe what the website states very clearly. They lie and call it a mistake. When it is repeated multiple times it is just false advertising. "The Don Hattan discount" is mostly factory rebates. The fact the it clearly states the vehicle can purchased at this price with 0% financing is a lie. Interestingly I have read another review with similar complaints. Mistake, sure it was. I want nothing to do such lack of integrity. They lost a sale and gained plenty of bad word of mouth from me. More

New dealer Don Hattan Ford Purchased a used truck and a used SUV for my daughter. The new dealership is great. Staff is very friendly and helpful! David VanDyke was the salesman Purchased a used truck and a used SUV for my daughter. The new dealership is great. Staff is very friendly and helpful! David VanDyke was the salesman on the deal he did an outstanding job ! So glad Don Hattan Took over the Ford Dealership from the previous owners ! Love the changes. They are doing things right! More