Don Hattan Ford

They lie, an do what they thing to get a sale I bought a brand new F150 not even truck I wanted an put 6 year old tires the truck I got promised me would be same as a 2016 eco boost F150 XLT fully I bought a brand new F150 not even truck I wanted an put 6 year old tires the truck I got promised me would be same as a 2016 eco boost F150 XLT fully loaded ! Gave me instead a rusted ünderneath 20 inch tires spare is a 16 inch light stays on ! When I went to tell them they made me have a panic attack an put me in the Hosptial albulance was called at dealership ! Everything wrong they took advanged of a women that's discrimination ! Please don't go there without a man are someone to back you up ! I'm so sick they can't get away with that ! We are humans an I believed them ! More

service oil change Good service, employees were very friendly people. Did not have to waiting to long for service on my car. Overhaul I would visit again and recommend o Good service, employees were very friendly people. Did not have to waiting to long for service on my car. Overhaul I would visit again and recommend others to visit. More

Run around! Went to look at a new truck and salesman "Eddie Craig" Great salesman, was very helpful, let him know what we were wanting to do. Ford Motor was offer Went to look at a new truck and salesman "Eddie Craig" Great salesman, was very helpful, let him know what we were wanting to do. Ford Motor was offering 0% interest. Eddie took info to the "finance numbers guy" and came back with something totally different. Eddie went back and told him not what we wanted, "numbers guy" came out directly himself and told me that was not the best for me, never once did he show me the numbers for 0% interest, at that point i felt i was getting the run around and we were done. Not a dealership that is looking out for the customer, only themselves! More

Honest used car purchase experience I purchased a lower priced car but was still given excellent service. I was treated well and the employees were all very helpful. My car was detailed I purchased a lower priced car but was still given excellent service. I was treated well and the employees were all very helpful. My car was detailed and looked fantastic when I drove away, a happy camper! Nick Fulton is the man to see when looking for a good used car. More

Amazing! We went in on a whim and came out so happy! What we loves most about this dealership is that their employees do not work off of commission so they wer We went in on a whim and came out so happy! What we loves most about this dealership is that their employees do not work off of commission so they were willing to find my family the right vehicle without being pushy! We loved our salesman Kelly! He treated us great and even made our kids laugh. More

With the new management this will be a great dealership What started out to be the worst experience of a lifetime (anything that can go wrong will) turned out as a positive. With the help of a great serv What started out to be the worst experience of a lifetime (anything that can go wrong will) turned out as a positive. With the help of a great service manager, Chris, and a friendly knowledgeable and understanding General Manager, Lyn, we got a good deal on the vehicle we wanted. I believe with the guidance of these 2 men this dealership will grow. I hope the owner of the company knows how much these 2 are going to be worth to his dealership. And thanks again to salesman Matt who kept me calm during the heated moments. A week ago I wouldn't have given this dealership a 1 rating. Now I give them a 4. More

The worst car buying experience Cannot trust a word your told at Eddys ford of Augusta. Employees will just tell you what you want to hear instead of just telling you the truth. I wi Cannot trust a word your told at Eddys ford of Augusta. Employees will just tell you what you want to hear instead of just telling you the truth. I will keep going to Rusty Eck Ford like I did previously. Not sure why I ended up at Eddys but it was a mistake More

Bought a Lemon from Ford of Augusta We purchased a used Cadillac from Ford of Augusta that has been nothing but problems. Had to replace front brakes after 5 weeks, transmission modules We purchased a used Cadillac from Ford of Augusta that has been nothing but problems. Had to replace front brakes after 5 weeks, transmission modules at 8 weeks, the car still shakes uncontrollably and drops to 45 mph on the highway just traveling to Wichita. The car is a safety hazard. They have looked at it for days at a time and say nothing is wrong with it. The last time we asked them to look at it, they never did. Have looked at trading it in on a lease and they wanted to increase the payments by almost 4 times the amount. The salesman lied to us about the reliability of the car. Salesman and sales manager are no longer there, but Ford of Augusta will not do the right thing and take care of a repeat customer. Will never buy from them again. We do not recommend anyone risk buying from them. More

Tirelessly worked to find the right vehicle. I went in to Ford of Augusta and was warmly greeted by Nathaniel. He started with ensuring me he was there to serve me by finding the vehicle I wante I went in to Ford of Augusta and was warmly greeted by Nathaniel. He started with ensuring me he was there to serve me by finding the vehicle I wanted/needed (He's not on commission so he makes money on a sale, rather than on trying to upsell.). I looked at what was available on the lot, but the dealer didn't have exactly what I was looking for ( A low mileage truck, in good condition, for around $12,000.). Nathaniel informed me, he could look at the inventory of some other dealers' lots and arrange to have me look at their vehicles at my leisure (I guess they have an agreement with other lots.). Nathaniel looked at the inventories of the dealers and found a few candidates for my consideration. I was running out of time for the day, and informed him I wouldn't be able to go all over the place to look at the other cars. He didn't pressure to keep me there (huge relief!) and actually suggested he could arrange to have a couple/few of the cars I would consider for purchase on his lot for me to look at / test drive. He also mentioned he'd be willing to bring the cars to me to review if that was needed, he was willing to do whatever it was he needed to do to make the sales process as easy and suitable for me. I took him to task on this, and he followed through, several times. I knew just what I wanted and over the course of time, he kept his eyes open for vehicle which fit my demands. He didn't loose hope nor did he display aggravation with me (I'd give up if the tables were turned, he did a lot of leg work on my behalf!). I finally found the vehicle I wanted to purchase and the process went smoothly and was surprisingly enjoyable. If you want someone who is willing to go the extra mile, as well as go to bat for you, Nathaniel is your guy. He truly surprised me in delivering more than I expected as well as being treated as more than just another potential sale. More

Lease of F-150 Lariat may 2014 Nathaniel did an outstanding job making us feel comfortable at the dealership and answered all of our questions. His boss visited with us and was ver Nathaniel did an outstanding job making us feel comfortable at the dealership and answered all of our questions. His boss visited with us and was very helpful. The service manager was part of the process as well covering what we could expect from service. Arranging financing was straightforward and simple. Never felt handled or intimidated. We were treated like valued customers. Overall Avery pleasant experience. More