Don Franklin Somerset Chevy Buick GMC

I feel "ripped off", lied to, cheated and taken for. I I feel "ripped off", lied to, cheated and taken for. I took my vehicle in for some minor repair/replacement items, this morning. One of which was a I feel "ripped off", lied to, cheated and taken for. I took my vehicle in for some minor repair/replacement items, this morning. One of which was a passenger sun visor. I had purchased one and wanted them to replace the old with the new. They claimed that they couldn't b/c it was the wrong sun visor, that it was one for the driver side and NOT that of the passenger's. I was confused. I knew that I had purchased the correct one for my truck. I left after paying my bill of the other two items that were repaired. I looked up my purchase history to where I bought the visor. The visor that was returned to me and placed in the box of purchase was clearly the wrong visor. I am certain and without doubt that they took my NEW sun visor and placed it in their stock and replaced it with a badly USED one. Besides that mess... there was grease smudges and smears all inside my 2007 GMC immaculate truck. WHAT EVER HAPPENED TO GOOD SERVICE? I will not be returning! More

From the beginning of the experience with Don Franklin everything was professional and courteous! It began with a young lady named Kendra Bumgardner taking my tons of questions about multiple cars and get everything was professional and courteous! It began with a young lady named Kendra Bumgardner taking my tons of questions about multiple cars and getting me answers and then setting up an appointment for me. When I arrived for my scheduled time I was met by Rudi Grentz who was absolutely the best salesman I have ever interfaced with and with over 50 years of buying cars it says a lot. I told him what I was looking for, what I was looking to pay and what car payments I expected. He nailed it first thing and deal was done! I will buy my future cars from this young man and would highly recommend this dealership to anyone looking for a vehicle! More

I’m very happy with with this dealership they got me a lower payment and lower interest rates. They worked hard to get it for me, I would highly recommend them to my family and friends.. lower payment and lower interest rates. They worked hard to get it for me, I would highly recommend them to my family and friends.. More

Great bunch of people couldn’t have been treated any better.Good selection of vehicles.Nice clean facility,easy to find,couldn’t have been treated any better. better.Good selection of vehicles.Nice clean facility,easy to find,couldn’t have been treated any better. More

Excellent and friendly service. Drove from Florida to make a deal. Had everything ready so process was quick!! Made deal over phone super easy!! Quick and easy!! make a deal. Had everything ready so process was quick!! Made deal over phone super easy!! Quick and easy!! More

Service was great. Everything explained in great detail. So when I left car lot I understood everything about my new vehicle. Was done in a very timely manner. So when I left car lot I understood everything about my new vehicle. Was done in a very timely manner. More

These guys are top notch! Joe Cummins & Tracy Whitaker are GREAT to work with and there's no one else I'd buy a vehicle from. are GREAT to work with and there's no one else I'd buy a vehicle from. More

Excellent service!! Very well taken care of! The professional that explained everything to me was wonderful! I was very happy with this experience. Thank you! professional that explained everything to me was wonderful! I was very happy with this experience. Thank you! More