Don Franklin Mitsubishi

DOES NOT CARE ABOUT ITS CUSTOMERS STAY AWAY!!! Bought a vehicle from this dealership and the engine had a major malfunction one week later. Dealership will not work with we AT ALL (spl STAY AWAY!!! Bought a vehicle from this dealership and the engine had a major malfunction one week later. Dealership will not work with we AT ALL (splitting repair cost etc.) Immediately began blaming me for the problem. Dealer told me at time of purchase, "If anything goes wrong in the next week or so we'll take care of it because it should have been caught when we inspected it" clearly this was a plain lie. Once they have your money they could care less about you. Do yourself a favor and stay far away from this place unless you want to get raked over the coals. More

Very honest and pleasant experience. Terry and Lisa made sure my wife was happy no questions asked. Will get return business for sure. Thank you all so much. Arnold Prewitt Terry and Lisa made sure my wife was happy no questions asked. Will get return business for sure. Thank you all so much. Arnold Prewitt More

Wonderful Salesman! Dishonest finance Team Taylor Moody was WONDERFUL! The Finance guy was dishonest and blamed our finance company. We spoke to the finance company who explained that we had be Taylor Moody was WONDERFUL! The Finance guy was dishonest and blamed our finance company. We spoke to the finance company who explained that we had been approved for 100% financing and a payment of 335.00 per month, but the finance guy wanted more than the car was worth and wanted us to pay 390.00 per month to offset the amount owed on our trade-in. Our salesman, Taylor, was very knowledgable and easy to work with. I would be happy to work with Taylor again, but I will NOT attempt to purchase anything else fro Glenn Mitsubishi. I would consider dealing with Glenn Nissan and the finance team there. As for Glenn Mitsubishi, we waisted half a day and lost half a day of work, just to be taken for a ride by the dishonest finance guy who told us that the finance company "backed out". Thankfully, we personally know everyone at our finance company and learned that this was a complete lie. We are still 100% approved for a new vehicle and will be shopping elsewhere. More

Great service and deal John May went out of his way to be helpful. Drove out to our house to pick up a trade in to be appraised, and even returned after the sale to bring a John May went out of his way to be helpful. Drove out to our house to pick up a trade in to be appraised, and even returned after the sale to bring a manual we forgot to pick up. Highly recommend the salesman and dealership. More

John was very helpful and friendly. He explained features of the vehicle and was patient with my driving. He was not pushy at all in my buying a vehicle that day. I do not like pushy. Being helpf features of the vehicle and was patient with my driving. He was not pushy at all in my buying a vehicle that day. I do not like pushy. Being helpful and answering my questions is the way to earn my business. More

I have given this rating, because they earned it. Everyone, not just the sales rep. were very friendly and willing to accomodate me, even though they weren't dealing with me. Anthony Adams was my sa Everyone, not just the sales rep. were very friendly and willing to accomodate me, even though they weren't dealing with me. Anthony Adams was my sales person. He had a great personality, made me feel very comfortable during the process, and believe me when I say I can be very demanding. Anthony walked me through all the information I needed to know. Very good person. I would request him again if I were to trade. Thank you, Judy T. Hart More

I give this dealership a 5/5 rating because I received excellent customer service and John worked with me for four months to get me in the perfect car. They worked with me on price and payments and made excellent customer service and John worked with me for four months to get me in the perfect car. They worked with me on price and payments and made me feel in control throughout my experience. I would recommend Glenn Mitsubishi to anyone and everyone. I started looking at the 2010 and 2011 Lancers and ended up purchasing the 2011 Outlander Sport. John was knowledgable about all the cars, let me test drive the cars, and gave me space when I needed time to think without pressuring me to make hasty decisions. This really made the difference to me. I will definitely go back in the future! More

This purchase was one of the best automobile purchasing experiences I have ever had. I do not like the car buying experience but Joe Bodkin and Oliva made the process easy, less stressful and was very prof experiences I have ever had. I do not like the car buying experience but Joe Bodkin and Oliva made the process easy, less stressful and was very professional. I would highly recommend them to others who want a great car buying experience. More