Don Franklin Lexington Hyundai
Lexington, KY
Filter Reviews By Type
Showing 674 reviews
Staff very friendly and knowledgeable. Not "pushy" and really listened to what my specific wants and needs were. Large selection of vehicles on the lot. Very pleased with overall experience. "pushy" and really listened to what my specific wants and needs were. Large selection of vehicles on the lot. Very pleased with overall experience. More
I bought my 2009 Hyundai Sonata from Clyde Owens at Glenn Hyundai. It was the first brand new car I had ever purchased. It was because of his patience, friendliness, knowledge and no pressure tactics that I Hyundai. It was the first brand new car I had ever purchased. It was because of his patience, friendliness, knowledge and no pressure tactics that I bought the vehicle. So this time when my starter gave out and I was almost out of my warranty I decided (it was Casey's idea), to seek out Clyde and see about trading-in my 2009 for a 2013 Sonata. Payments are almost the same and I have a more equipped vehicle with a full extended warranty. Clyde even threw-in a few extra items for me. I travel a lot so safety and piece of mind is why I rely on Clyde Owens and Glenn Hyundai. More
Scott and the team went above & beyond to get me in the vehicle I wanted at the right price. The process was fun and painless, unlike any other car buying experience I've ever had. I highly recommend the vehicle I wanted at the right price. The process was fun and painless, unlike any other car buying experience I've ever had. I highly recommend visiting Glenn for your next car purchase! More
October 14, 2013 I had researched numerous cars on the October 14, 2013 I had researched numerous cars on the Internet and had pretty much decided I wanted an Accent. I had not yet decided if I wanted a October 14, 2013 I had researched numerous cars on the Internet and had pretty much decided I wanted an Accent. I had not yet decided if I wanted a 4 door or a 5 door model. As I pulled into a customer parking spot, Bill Graul was standing near the spot. He greeted me in a very friendly manner and offered to assist me in any way he could. At the time, Bill and I did not know each other. Soon, however, as we discussed a little about our personal histories, we discovered that our Fathers were good friends; and Bill had known my Father for a long time and Bill's Father had been my family physician for many years. My experience with Bill in purchasing my 5 door Accent could not have been more pleasant and was much better than any of the many previous times when I had purchased new cars. Bill is very knowledgeable, helpful, courteous, patient, and far too many other good adjectives that I can list in this brief statement. As Bill and I were completing the car selection and sales process, I changed my mind several times about accessories, etc.; and Bill was always patient and helpful to be certain I got exactly the car I finally wanted. There are not enough words to adequately describe what a great person and representative of Glenn Hyundai that Bill is. I consider myself very fortunate that Bill was standing on the sidewalk when I first parked in the customer spot. Bill completely contradicts the commonly held concept of a car salesmen being untrustworthy. I would and shall highly recommend Bill to any person who is ready to purchase a car. William (Mike) Brown, Jr. More
MYWHOLE EXPERIENCE AT GLENN AUTOMOTIVE WAS OUTSTANDING. UPON ARRIVAL, MYSALES ASSOCIATE, J.B. CONNERS GREETED ME PROMPTLY AND MADE ME FEEL TOTALLY AT EASE. AS YOU KNOW, PURCHASING AN AUTOMOBILE SOMETIMES UPON ARRIVAL, MYSALES ASSOCIATE, J.B. CONNERS GREETED ME PROMPTLY AND MADE ME FEEL TOTALLY AT EASE. AS YOU KNOW, PURCHASING AN AUTOMOBILE SOMETIMES CAN BE A HORRIFYING EXPERIENCE, BUT THIS WAS NOT THE CASE WORKING WITH MR. CONNERS. J.B. IS TRULY PROFESSIONAL IN EVERY WAY. ALL THE PAPERWORK WAS READY AND IN ORDER, AND J.B. TOOK THE TIME TO FULLY ANSWER ANY CONCERN OR QUESTION THAT I HAD. J.B. CONNERS IS A SALES ASSOCIATE OF WHOM I WOULD READILY REFER TO MY FRIENDS IN THE FUTURE. ANITA J. MCLARTY More
JB was great. He is very helpful and friendly. He made the whole experience very easy and enjoyable. JB was very respectful and answered all of our questions. We will definitely buy another car from JB. the whole experience very easy and enjoyable. JB was very respectful and answered all of our questions. We will definitely buy another car from JB. More
All i can say is ZACH is the MAN....He does a great job and works hard to get the best for his customers. He would do a good job for you as he did for me when i purchased a new Hyundai from him and works hard to get the best for his customers. He would do a good job for you as he did for me when i purchased a new Hyundai from him More
As with any consumer experience, there is the opportunity for it to be successful, terrible, or have no relevance for present or future purchasing prospects. I am extremely happy to express that my recent ex for it to be successful, terrible, or have no relevance for present or future purchasing prospects. I am extremely happy to express that my recent experience at Glenn Hyundai was indeed successful, wonderful, and had extreme relevance on my present and future purchasing. Researching a vehicle can be rather lengthy and there are plenty of people ready to offer their opinions to you. This is all well and good; quite necessary. But ultimately it comes down to you and the dealership; especially the staff that are there to assist. That brings me to Greg Fath. He is truly an outstanding individual that has what it takes to assist a customer in making an informed decision. I always come to Glenn to get my vehicle serviced. My very first vehicle purchase was in 2008 and I've not been disappointed. While waiting to have a repair and oil change, Greg kindly offerred to help and answer any questions I might have. He was very thorough with giving factors to consider once learning that I had been considering a new vehicle purchase. All my questions were answered and misgivings allayed. There was no question that was pointless or naive with him. It solidified my resolve to go forward with the idea. I was able to present a logical case to my husband and he agreed that it was worth doing. Even after leaving the dealership, if I had a question or concern - Greg Fath was always willing to answer it. Ultimately we came away some days later with a new 2013 Santa Fe that met all my expectations. Its features were everything I wanted and I didn't feel like I had settled for something less. Greg patiently went over the basics of the vehicle's operation so I didn't drive off feeling like "What do I do now?". Greg Fath is a high example a salesman that is extremely helpful without being pushy, knowledgable, patient - there are not enough adjectives that I could use. Thank you again Greg Fath and Glenn Hyundai. More
HIGHLY recommend this dealership and Zach as a person to deal with. I wanna start by saying Zach is a man of his word. I shopped many dealers before making a decision and when I made a decision Zach was the deal with. I wanna start by saying Zach is a man of his word. I shopped many dealers before making a decision and when I made a decision Zach was there the whole way. He went far and beyond what any other dealer or salesman would have went to make this happen. He told me from the beginning he'd make it happen he never gave up on his word either and he made it happen. I couldn't express my thanks enough for what he has done. I also wanna say thanks to everyone that was involved in the deal as well. More
Exceptional knowledge of his product and current inventory Responds to e-mail and text messages promptly Friendly Professional No high-pressure sales Zach was flexible to communicate with me inventory Responds to e-mail and text messages promptly Friendly Professional No high-pressure sales Zach was flexible to communicate with me primarily through e-mail after my initial visit due to my busy travel schedule. He was patient with us as we were considering options and then had to delay the purchase of a car due to replacing the A/C unit in our home... No hassles or pressure. When I returned to the dealership after a couple of weeks communicating via e-mail, he came outside to greet me as I was getting out of the car. He took the time to explain all features of the car and showed me how to sync my phone and use the features. He even helped to carry a couple of boxes full of books from the car I was trading in to my new Elantra. More