Don Davis Nissan - Service Center

Great Service Mark (Service Advisor) did a good job at getting my concerns taken care of in a timely manner. Also the cashier (I forgot her name) arranged to have Mark (Service Advisor) did a good job at getting my concerns taken care of in a timely manner. Also the cashier (I forgot her name) arranged to have me picked up by the Courtesy Van and I would like to let her know she was "Made My Day". Also the Parts Department counter representative also went out of his way in finding the parts I needed for my trucks splash shield. To sum up my Service Appointment I am "Completely Satisfied". Thanks for the Great Service, Martin Tereyla Chief Warrant Officer US Army, Retired More

Commncation is generally excellent My last experience suffered by failure to communicate upon check in the expected time frame. After an hour of waiting (with a scheduled check in time) My last experience suffered by failure to communicate upon check in the expected time frame. After an hour of waiting (with a scheduled check in time) I was told my car had not been seen yet. i was told a lot of cars had also been in that morning. My perspective is that I should have been told when I set the time with the scheduler that it would be slow and I could have selected another time. Upon arrival I should have been advised if the anticipated delay so I could decide if I wanted to wait. I had plans to take my granddaughter to lunch for her 16th birthday. So timing mattered on that day. Just left g me know would have made the service visit much less stressful. More

Best service I have had since starting to drive over35 years Mark Prestwood was professional, intelligent, kind and just plain amazing. My new Nissan (purchased from an out-of-state dealership) kept failing to Mark Prestwood was professional, intelligent, kind and just plain amazing. My new Nissan (purchased from an out-of-state dealership) kept failing to start for no apparent reason and it would happen out-of-the blue. I took my car to Don Davis Nissan three times to try to figure out what was happening. Third time was a charm! Mark understood my dilemma - if they couldn't find out what was wrong and just returned it to me the same thing would happen again and again and again. Mark kept my car three weeks and when it failed to act up again he consulted with a Nissan field representative. When they ran out of possible problems, Mark convinced Nissan to totally replace my fuel pump and computer system, knowing that whatever was happening, it had to be in one of those two areas. This was a major fix for an unknown problem and I feel very lucky that I did not have to live with the problem and return my car over and over trying to get it fixed. Mark simply was not going to return my car until it was fixed. Consummate professional with emphasis on customer service. I would/will never go any other place!!! More

Service above average Although we had a 9 o'clock appointment it still took 2 hours for our service. We gave all of the information on the vehicle except the VIN # when we Although we had a 9 o'clock appointment it still took 2 hours for our service. We gave all of the information on the vehicle except the VIN # when we made the appointment but still had to repeat the exact same information when we arrived. This was redundant and a waste of time (not the fault of of the tech but the system). Our service was an oil change and 10,000 mile check up which once the car was in the actual service bay took an hour or less. Carlos did a good job of keeping is informed and I don't believe he was any part of the problem. More

Service took too long I made an appointment for an oil change and tire rotation. I normally expect about an hour. I got there at 9:20, and my appointment was at 9:30. So I I made an appointment for an oil change and tire rotation. I normally expect about an hour. I got there at 9:20, and my appointment was at 9:30. So I planned to be there until about 10:30. My service rep was good at checking on me, but I didn’t get my car until 12:08. That is ridiculous. I will be dropping my car off from now on. More

Points Inspection The service department representative is always friendly, attentive and knowledgeable. They keep you updated while the vehicle is being serviced. I The service department representative is always friendly, attentive and knowledgeable. They keep you updated while the vehicle is being serviced. I appreciate the courtesy extending all the way to the cashier who checks you out. More

Oil Change They were courteous and kept me posted of what was going on. The waiting room had plenty of room and was clean along with some refreshments. The wait They were courteous and kept me posted of what was going on. The waiting room had plenty of room and was clean along with some refreshments. The wait was a bit long but other than that, they were great. More

inspection sticker and a part Had came loose uner the car. The service center is clean and so are the Restroom area, the staff is Professional and respect your view each time that I come in I am treated with The service center is clean and so are the Restroom area, the staff is Professional and respect your view each time that I come in I am treated with Respect and Dignity. More

Great service visit! Super nice, super accomadating. Nice space to wait in while car is in service. Buddy kept me informed the whole way through as there was a bit of a wa Super nice, super accomadating. Nice space to wait in while car is in service. Buddy kept me informed the whole way through as there was a bit of a wait. Once work was completed he pulled my car up, opened all doors for me and helped me load my sons stroller back in the car. Everyone is always so friendly. 10/10 More

AC unit not working One day turn around. My family and I were traveling into Texas from Colorado and my AC unit went out Chris was able to get my car fixed in less than One day turn around. My family and I were traveling into Texas from Colorado and my AC unit went out Chris was able to get my car fixed in less than a day I was greatly appreciate of of that More