Don Davis Nissan - Service Center

Not a good service center I am alway told I need work done on my vehicle that I don’t need. I cannot trust this service center!!! I will not return again. I am alway told I need work done on my vehicle that I don’t need. I cannot trust this service center!!! I will not return again. More

Awesome Went in with a situation with my car, Chris expedited the situation and also placed me in a rental while my car was being fixed!! Went in with a situation with my car, Chris expedited the situation and also placed me in a rental while my car was being fixed!! More

Visit The person that helped me was thorough. He searched the national database for my vehicle to get the most current and accurate maintenance info. I sinc The person that helped me was thorough. He searched the national database for my vehicle to get the most current and accurate maintenance info. I sincerely appreciate him! More

Waited 2 1/2 hours for a 3:00pm scheduled appointment@ Sales agent was wonderful, but very disappointed with having to wait so long for a prearranged 3pm appointment for an oil change. The salesperson did Sales agent was wonderful, but very disappointed with having to wait so long for a prearranged 3pm appointment for an oil change. The salesperson did keep me informed, but 2 1/2 hours for an oil change is way too long. I may go again in the future to see if anything has improved. More

Great customer service! Erika was AWESOME! Erika treated me like family. The Staff provided fantastic customer service. Erika listened to my concerns and worked closely with Erika was AWESOME! Erika treated me like family. The Staff provided fantastic customer service. Erika listened to my concerns and worked closely with my Tech. Erika kept me updated on any changes with my vehicle. It was a great experience !!!! More

Customer Service There is amazing customer service, Buddy was really helpful in resolving my service, When I went to pick up my car Buddy was not there and someone els There is amazing customer service, Buddy was really helpful in resolving my service, When I went to pick up my car Buddy was not there and someone else took over without any problem. I like the team work. More

Satisfied I was able to get my vehicle in without any problems. They were not able to identify the squeaking sound, but I was able to get an overdue oil change. I was able to get my vehicle in without any problems. They were not able to identify the squeaking sound, but I was able to get an overdue oil change. More

All my needs and concerns was met It's not my first encounter with Don Davis I have never had a bad experience with this company, keep up the good work. I will recommend others to Don It's not my first encounter with Don Davis I have never had a bad experience with this company, keep up the good work. I will recommend others to Don Davis More

Rework insulation The work was done on time. Good job! Everybody at the service customer department was great. Cold drinks and hot coffee is good but no smacks. That ' The work was done on time. Good job! Everybody at the service customer department was great. Cold drinks and hot coffee is good but no smacks. That 's OK. Thanks to everybody that help me out. More

Bad experience I have receiving special coupon with $30.00 front and back brake pads. Overall, my car was in excellent condition and does not really need new brake I have receiving special coupon with $30.00 front and back brake pads. Overall, my car was in excellent condition and does not really need new brake pads. But I couldn't resist getting $30.00 off each, front and back. So, on 8/31/19 I took my car to Don Davis to have the brakes pads replace. Before I hand over my key I told service advisor that my is in excellent condition, if he can check it out before forming any work on it. I handed over my key to him and waited 3:45 minutes...I paid for the service and drove my car home. I notice that loud rubbing sounds, I ignored it. But then when I hit on the brake pedal it makes the clicking noises. Normally, when I hit on the brake pedal it just stopped it does not making clicking noise and pedal drop down again. Took it to the shop within 30 minutes, few of them took a look at it and they said there's nothing wrong with it. I was told to take my car home and if still not happy with it in few days I can take it back and they take a look at "SOMETHING ELSE"!! After refuse to leave the shop one of the service advisor loan me a car and left mine there at the shop. As of today 09/14/19 my car is still in the shop....service manager maybe too busy to give me a call with status on my car.....Even though I called and left several voice messages in his mail box? ( I was told the work that they did wasn't related to the brake pedal ) Nissan is a Good Name/Great Cars to drive. My families/friends drives Nissan. Paying $378.12 for the service was not bad at all. I do not want anything or special service from Nissan/Don Davis Arlington, TX. I just want my car back to where it was befor. Thanks, have a fantastic day! PT More