Don Davis Nissan - Service Center

The whole process was inefficient and I did Not receive requested service. Spoke with the service director about it and he hasn’t returned my calls since our initial conversation when he told me to come in requested service. Spoke with the service director about it and he hasn’t returned my calls since our initial conversation when he told me to come in and he would have my state inspection taken care of and go over any recommended services since no one did it the day of my service. More

My experience at Don Davis Nissan was good and I experience good service every time I'm there. experience good service every time I'm there. More

Had a regular service and about 30mins after leaving, my check engine light came on. I texted and called my service advisor and was told the car needed to be left for 4 days for diagnosis. I don’t think tha check engine light came on. I texted and called my service advisor and was told the car needed to be left for 4 days for diagnosis. I don’t think that is good customer service. I’ll take it somewhere else to have whatever the Don Davis techs did to trigger the check engine light resolved. More

Took too long to do an oil change. Failed to explain why the wait was so long. Failed to explain why the wait was so long. More

I dropped off my vehicle on Wednesday, 8/31 because the passenger brake light wasn't illuminating as observed by many. My Nissan Rogue was accepted by another service manager, but I was advised I would hea passenger brake light wasn't illuminating as observed by many. My Nissan Rogue was accepted by another service manager, but I was advised I would hear from Chris Vasquez. After no communication, I called the Service Dept. on Friday morning and spoke to someone else because Chris was off that day and he advised there was nothing wrong with my brake light; it was working just fine based on notes from the mechanic, I'm sure something minor was done to fix the brake light to avoid the $900 part replacement, but I would have appreciated some sort of acknowledgement instead of pretending nothing was wrong with it. I won't be taking any of my 3 Nissan vehicles to Don Davis for service. I'd rather drive further to take my chances with better customer service than go back to such sub-standard service. I also left a message for Chris Vasquez and never got a call back. And the other Service Manager I spoke to knew how upset I was and no acknowledgement. No attempt by anyone to try and make it right. Very disappointing. More

Took forever to get basic maintenance service and I wasn’t the only one with the same issues wasn’t the only one with the same issues More

Excellent service I like the way explain Customer service was excellent she was really nice with me was excellent she was really nice with me More

Service center is clean and professional. Waiting area is salesman-free with tons of space to watch TV and work. As well as open offices to slip into to take a meeting, and stocked on coffee Waiting area is salesman-free with tons of space to watch TV and work. As well as open offices to slip into to take a meeting, and stocked on coffee and snacks. Updates are given to you via text and your rep will come find you when your papers are ready. 10/10! Everything I want in a service experience! More

Excellent customer service. Norma Mitcham is the best Service Advisor! She is very thorough, trustworthy, honest, caring, knowledgeable. Norma Mitcham is the best Service Advisor! She is very thorough, trustworthy, honest, caring, knowledgeable. More

Overall customer service, especially service advisor Norma Mitcham has always been excellent and does a great job in making sure my visit is successful. Always feel confident that any service need will Norma Mitcham has always been excellent and does a great job in making sure my visit is successful. Always feel confident that any service need will be taken care of and has gained my trust over the years. More