Don Davis Ford

Exceptional follow-up and communication. I started the process of researching the 2018 Navigator November of 2017 at the request of my Service Professional, Jason Kubica who was currently tak I started the process of researching the 2018 Navigator November of 2017 at the request of my Service Professional, Jason Kubica who was currently taking care of my service needs on my 2015 Navigator. He was talking up the recent remodel, and introduced me to Xavier Echendu in Sales. Xavier has been working with, and I can only describe as tolerating my indecisiveness since I kept changing my mind about the trim level and color of the vehicle, my constantly stopping by to see if we could turn in our 2015 without negative equity, checking on current residual rates, and seeing if there was anything on the lot or if we should order. Xaviers patience is limitless it seems, he was a pro through and through, and was able to answer all my questions regarding the vehicle. We finally ordered a vehicle which was scheduled for delivery July 20th. When I stopped by to check on it and try to get the paperwork started, I lived up to my true indecisions, spontaneity, and wanting to keep Xavier on his toes, I purchased the unit in the showroom instead. True to form, when I asked Xavier about that particular unit and if it was a hassle to run the numbers on it his reply was "No problem, give me a minute to check". Again.....a true professional! The entire group, even those not involved with my purchase were incredibly friendly and helpful. More

Always Has Long Waits I have to start by saying I had an excellent buying/financing experience here. When I purchased my vehicle, I decided to also purchase the Care Guard I have to start by saying I had an excellent buying/financing experience here. When I purchased my vehicle, I decided to also purchase the Care Guard maintenance package, which included oil changes at no additional cost to me. The first time I needed an oil change, I made an appointment but I STILL had to sit in the waiting area for over 3 hours. I chalked it up to coming in on a weekend. The second time I needed an oil change, I came in the middle of the day on a Monday without an appointment and I STILL had to wait over 3 hours (3.5 to be exact) for an OIL CHANGE. My advice is for Don Davis to either hire more techs or to pay the ones they have a higher wage in order to become more efficient or to do both. More

Just an oil change and tire rotation. My appointment was at 11:00 and the service person I was supposed to talk to was not around. I was helped by someone else, but the work, oil change a My appointment was at 11:00 and the service person I was supposed to talk to was not around. I was helped by someone else, but the work, oil change and tire rotation took over 3 hours! The work was fine, but the wait time was inexcusable! More

Service your service is great and friendly price is good and quality is exceptional. I would recommend you not force a minimum number of characters on you cus your service is great and friendly price is good and quality is exceptional. I would recommend you not force a minimum number of characters on you customers because you may get some that will not do the review. More

Scheduled Service at it's BEST The truck service department at Don Davis Arlington is outstanding. Joe Johnson is a exceptional ambassador of the Don Davis brand. I've always been The truck service department at Don Davis Arlington is outstanding. Joe Johnson is a exceptional ambassador of the Don Davis brand. I've always been treated as a valued customer with each visit. Thank you for the great customer service. Brian K More

Great service Everytime we take the car in they do exactly as they say. My car is usually ready before they say. My car is always exceptional clean. Everytime we take the car in they do exactly as they say. My car is usually ready before they say. My car is always exceptional clean. More

Excellent service and attention to detail. Attention to the little details before, during and after the sale have been excellent. I truly appreciate the ease and professionalism of Mr Davis Du Attention to the little details before, during and after the sale have been excellent. I truly appreciate the ease and professionalism of Mr Davis Dunn More

Daniel Reyes I had a very good experience to have my electronics checked. My experience is always good with Daniel Reyes. He is top notch in my opinion. I had a very good experience to have my electronics checked. My experience is always good with Daniel Reyes. He is top notch in my opinion. More

Treat you like family This is the 2nd vehicle I have bought from the Don Davis Family. I will only shop and purchase at Don Davis. My wife was not entirely sure what kind This is the 2nd vehicle I have bought from the Don Davis Family. I will only shop and purchase at Don Davis. My wife was not entirely sure what kind of vehicle she wanted all she knew is that it had to be comfortable and an SUV. Davis took the time and just showed us several vehicles and let her sit in them, but didn't waste our time with ones that he knew would be out of our range. We found the Lincoln and she loved it.. Everyone in there treated us like family. Willie in finance did what could and was very pleasant to work with and we came to a deal.. More

oil change and lube took way to long. Was there for 3 1/2 hours. Work done could have been done quicker. I was told to call for appointment. When I called I was told took way to long. Was there for 3 1/2 hours. Work done could have been done quicker. I was told to call for appointment. When I called I was told they do not make appointmts for oil changes. More