Don Davis Ford

Pre-paid service was an inconvenience for service advisor 1) No more morning appointments for oil changes. Service advisor explained that they were so busy that they were limiting service appointments. 2) I 1) No more morning appointments for oil changes. Service advisor explained that they were so busy that they were limiting service appointments. 2) I had an 4:30 appointment. I arrived 30 min. early. Service did not started until 5:05. 3) Shortly thereafter I was told that they were out of synthetic oil; service was delayed for 45 additional minutes. Synthetic oil was specified in the appointment. We have purchased three vehicles from Don Davis-2 with pre-paid service plans. I was told when purchasing the plan we could schedule service at anytime. The service advisor’s attitude made it clear that my service appointment was a nuisance, and he had more pressing issues. When I expressed my frustration I was told “at least you are getting your oil changed” before he walked away. My wife’s experience taking her vehicle into Sewell for service is so very different. They actually seem happy that she is a customer. #DefinitelyNotSewell More

Very poor Lincoln service Problemas too numerous to list here... I just needed an oil change. Took it in at 8 and was promised it would be ready by 11. Called at 10:30 to be su Problemas too numerous to list here... I just needed an oil change. Took it in at 8 and was promised it would be ready by 11. Called at 10:30 to be sure it would be ready. Arrived at 11:10 to give ample time for it to be ready. My car was sitting out front but it took an additional 20 minutes to get the paperwork. I then noticed that my air filter needed changing but no one called to tell me. This is our fifth car purchased from Don Davis and our LAST. More

Poor communication - lack of follow through Service advisor - although friendly was very unreliable in communication. Didn't return phone calls, didn't understand my concern completely. Very un Service advisor - although friendly was very unreliable in communication. Didn't return phone calls, didn't understand my concern completely. Very unprofessional for a luxury car dealer / servicer. I expected so much more. Removed decals from my car, somewhat embarrassed to advertise for their sloppy operation. More

reservations mean nothing Don't bother calling ahead an setting up an appointment. I had a 9:00 am appointment for a simple oil change. I was told it could be "a while" befor Don't bother calling ahead an setting up an appointment. I had a 9:00 am appointment for a simple oil change. I was told it could be "a while" before they could complete the service. I replied that I needed my truck by 11:00 to make a noon meeting across town. At 10:50 my truck was still parked outside awaiting a simple oil change. So apparently the sign advertising a fast oil change doesn't really mean anything either. The way I look at it, it shouldn't matter how many people arrived at the dealership for service before me. If I had a previous reservation/appointment set for 9:00 am then whatever vehicle is completed at or around 9:00, mine should be next. Those that arrive unannounced in the morning should be taken in order AROUND previously made appointments. Doesn't seem that difficult to me. More

Great customer service and purchase experience! This was my second purchase from Don Davis and it was even better than the first time. Larry had the car we were interested in ready to go at the fron This was my second purchase from Don Davis and it was even better than the first time. Larry had the car we were interested in ready to go at the front of the dealership when we arrived and was extremely helpful in teaching us about the car as we test drove it and after we purchased it. He made sure we got the savings offers that we were eligible for and helped us get the car at a great price. I would highly recommend Don Davis Ford and Larry if you're interested in buying a car! More

Came in to have 1 thing fixed, left car over nite. Left car over nite. Said I t would be ready next morning. Went to pick it up, was not ready. Waited 2.5 hours for car. When my wife got in the car Left car over nite. Said I t would be ready next morning. Went to pick it up, was not ready. Waited 2.5 hours for car. When my wife got in the car she asked me if I had turned the radio off. I said no. She said the the touch screen does not work It worked when we left the car the day before Now I have to bring the car back More

Great Purchase Experience! Second purchase from Don Davis in the past six months. (Both cars were an excellent value, by the way.) Working with Ryan Butler was a pleasure. H Second purchase from Don Davis in the past six months. (Both cars were an excellent value, by the way.) Working with Ryan Butler was a pleasure. He was extremely knowledgeable about the Ford Escape Titanium, demonstrated the features we weren't familiar with, was exceptionally courteous at all times. A storm had passed through the area the night before -- he personally washed and wiped down the vehicle we were most interested in so that we could examine the exterior carefully before making our decision. Fantastic customer service attitude. Thank you, Ryan! More

Be ready to wait 3 hours I came to do the oil change of my car at 8:00 in the morning. The employee told me that I waited an hour and a half and I said yes it was fine. I wait I came to do the oil change of my car at 8:00 in the morning. The employee told me that I waited an hour and a half and I said yes it was fine. I waited 3 hours and nobody gave me a reason about my car. I had to go to the front desk and ask if my car was ready because it was time to go pick my children up to school. finally they gave me my car When i get in my car they left the paper they put down in the pedalea and the plastic bag in the seat and poster with a number in the mirror nobody took the time to remove all those things I had to remove them And throw it away. Nobody apologized for making me wait 3 hours I was late to pick up my children to school. More

Excellent customer service,Daniel Reyes is a great Advisor t Great place to buy and service your vehicle,will definitely recommend.Graet facility very clean environment.I have been using both service and sales f Great place to buy and service your vehicle,will definitely recommend.Graet facility very clean environment.I have been using both service and sales for the past 12 years. More

Awesome salesmen Gus and Leroi made my car-buying experience so much smoother than I could have ever imagined. Don Davis made me feel comfortable with choosing the rig Gus and Leroi made my car-buying experience so much smoother than I could have ever imagined. Don Davis made me feel comfortable with choosing the right car for me. I will definitely be going back for any other future car purchases I make! More