Don Davis Ford

Nice and professional They were very nice and professional. They helped me to get into the car I wanted. The atmosphere was very friendly and they also had a lot of patienc They were very nice and professional. They helped me to get into the car I wanted. The atmosphere was very friendly and they also had a lot of patience. The overall experience was great. More

Consistent Superior Service We have purchased our last 8 vehicles from Don Davis Ford because they take the time to help us find the car we want, answer all our questions fully, We have purchased our last 8 vehicles from Don Davis Ford because they take the time to help us find the car we want, answer all our questions fully, and make the process as smooth as possible. More

Welcome to the Family The Don Davis Team made the entire car buying process an enjoyable experience. I am so thankful for the excellent customer service. I look forward t The Don Davis Team made the entire car buying process an enjoyable experience. I am so thankful for the excellent customer service. I look forward to doing future business and highly recommend Don Davis. More

Horrible service department I was sold a truck with an extended warranty. I was told that all I had to do is drive the truck and not worry about anything out of the ordinary beca I was sold a truck with an extended warranty. I was told that all I had to do is drive the truck and not worry about anything out of the ordinary because I would be covered. The brakes went out in the first couple months, despite it being a certified used truck. This problem was only resolved after making a public complaint on the website. Now the engine is having trouble, they are 3 days behind on even looking at the truck and no loaner will be available for at least a week. This loaner was promised to me by the salesman, if I purchased the warranty. I tried to speak to the service manager, I was told they would leave a message for him. When I asked for his last name, I was hung up on. This company will sell you empty promises, empty promises that you will pay for, for years. More

Excellent service & sales dept's. Long standing customer experience. slightly out of the way for me, however I enjoy visiting the staff and when necessary I have the valet service if n Long standing customer experience. slightly out of the way for me, however I enjoy visiting the staff and when necessary I have the valet service if needed. Valet service is excellent also. More

Service Experience I made my service appointment ahead of time. You team kept me informed of where the valet person was and their arrival. The valet person was courteous I made my service appointment ahead of time. You team kept me informed of where the valet person was and their arrival. The valet person was courteous. While in Service, I was kept informed of the status. My loaner was clean and I appreciate that. Thank you for the overall experience of not having to go in to the dealership for a normal oil change. This perk helped make my decision to purchase a Lincoln. More

Finance department I pay cash in full for my new vehicle. I do NOT have to provide insurance to your finance department* send your kidds to finance school before hire I pay cash in full for my new vehicle. I do NOT have to provide insurance to your finance department* send your kidds to finance school before hire them). State of TX. Requires NOT DON DAVIDS* STOP harassing. More

excellent customer service I have bought a few cars from Don Davis before and the customer service has always been great. I would recommend the dealership to family and friends. I have bought a few cars from Don Davis before and the customer service has always been great. I would recommend the dealership to family and friends. More

So disappointed! I arrived 1:45 for my 2:00 service appointment. I was greeted by other employees. When my service advisor did come out he was busy making small ta I arrived 1:45 for my 2:00 service appointment. I was greeted by other employees. When my service advisor did come out he was busy making small talk with another employee and never introduced himself. It was Mr. Fox I was having an oil change, tire check done. I waited in waiting room for just over 2 hours with no word on status. I went to cashier desk to inquire. She pages Mr. Fox. He finally comes in there and by then it was 2 and 1/2 hours in...I asked why was it taking so long. He told me just because I have appointment for specific time does not mean it goes in at that time. I told him it would have been nice for better communication during the wait. He walked off, no apologies no manners. Never saw him again. My car finally brought around and I get in The the low tire sensor light still on!! WHAT!! I go back inside. Rocky the man that came had to take it back to shop and I waited another 20 minutes. Why was this not checked when tires were rotate?? Why did he not see sensor light on when he pulled it up to office?? I finally pulled off lot at 5:15....3 and 1/2 hour oil change with no communications that it would be that long. No apologies other from poor cashier who was doing all she could. Mr. Fox was so unprofessional and rude. More

Customer service I waited 5 mins for a service writer to greet me and see What type of service I needed. Waited again for the assigned service writer to write up the I waited 5 mins for a service writer to greet me and see What type of service I needed. Waited again for the assigned service writer to write up the order when I had made anapptointment. Still have problem but have decided to go to another dealer to resolve the problem with my vehicle. More