Don Davis Ford

Disappointed 1. Over the last 6 months, I have sent several emails to Don Davis Ford-Lincoln, requesting an appointment to resolve the air bag factory recall on my 1. Over the last 6 months, I have sent several emails to Don Davis Ford-Lincoln, requesting an appointment to resolve the air bag factory recall on my Lincoln MKX. Nobody wanted to take ownership to assist me, to keep me up-to-date, or to schedule an appointment. I finally found someone to answer my questions and to schedule an appointment. 2. Although the recall notice stated that a loaner vehicle would be available, Don Davis said they would not provide one, since "parts are now readily available." Not until I called a Lincoln customer service rep did Don Davis make the arrangements to obtain a loaner. 3. The 1/2-to-1 day promise to complete 2 recalls turned into 3 days, with no explanation from Don Davis staff. 4. When I checked in the MKX at Don Davis, I requested that they determine and provide me the factory default door unlock code. The service sales person gave me an "OK," so I assumed it would be handled. At checkout, when i inquired about the code, I learned it had not been handled. I encountered so many deer-in-the-headlights looks, I thought it was hunting season! Rather than provide it, the service manager sent me to the pre-owned vehicle lot (where I originally purchased the MKX). The pre-owned department manager then drove the MKX back to the Service Department and told them how to use the vehicle analyzer to find the information. Generally, I found Don Davis' service staff to have a tin-plated, aloof, don't care attitudes. It was further aggravated by interdepartmental hostility. Why would anyone want to purchase a vehicle - new or used - from Don Davis or have it serviced, with the incompetence I encountered? More

just a straight up business transaction that was pleasant. no haggling. comfortable. did not waste our time. everything was easy and smooth. all the other people associated with the dealership were helpful an no haggling. comfortable. did not waste our time. everything was easy and smooth. all the other people associated with the dealership were helpful and friendly. More

Better service than last time Service provided was good. Wait time was longer than expected. Service advisor was courteous and followed up after service was complete. Shutting down Service provided was good. Wait time was longer than expected. Service advisor was courteous and followed up after service was complete. Shutting down the truck service area for drop off has made a simple process cumbersome and timely. I would recommend this service center if the truck service area was reopened to the customer. More

Excellent Service Brought my car in for service, got a rent car. Steven kept me informed on the status of my car. Had extended warranty which everything was covered. St Brought my car in for service, got a rent car. Steven kept me informed on the status of my car. Had extended warranty which everything was covered. Steven was professional and very helpful. Will definitely use Don Davis again. thank you More

Well beyond my expectations!!! I pulled up to the dealership expecting to be bombarded with salesmen and sales pitches instead, I met Bo Bosuro (Sales Consultant) He made my purchas I pulled up to the dealership expecting to be bombarded with salesmen and sales pitches instead, I met Bo Bosuro (Sales Consultant) He made my purchase of my 2014 Ford F-150 the best experience possible. I was then introduced to Willie Woodard (Finance). Being a first time buyer I expected an outrageous percentage rate but much to my surprise I received a much lower rate I thought possible. I recommend these two gentlemen to anyone looking for a vehicle wanting the best buying experience possible. Thank you both very much!! Michael S. More

Best experience ever This was the best car buying experience I have ever had. It began with Chad contacting me to schedule a time to test drive, then I came in and met wi This was the best car buying experience I have ever had. It began with Chad contacting me to schedule a time to test drive, then I came in and met with Erick Westerholm, my salesman who was absolutely wonderful, compassionate and honest - made me feel my satisfaction was the only thing that mattered. Edward Vallejo, Sales Manager, worked magic with the numbers to get me the best price for this fantastic vehicle that I really appreciate. Emilia Gonzalez the Finance Manager was awesome - she was very organized, friendly and extremely professional. She has such a warm and welcoming demeanor - made the process so easy even with a hundred forms, Quince the Finance Director went to bat for me to get the deal I wanted. I do not believe that I will ever go to another dealership - this was as I said earlier the best experience ever! Thank you for making it great - great vehicles can easily be found but exceptional staff is not that easy - and this entire team is exceptional! More

No hassle or back and forth. Upfront and honest. I got in touch with Leroi after emailing the dealership and explained that I was interested in their Camaro but I live in MO, over 600 miles away so I I got in touch with Leroi after emailing the dealership and explained that I was interested in their Camaro but I live in MO, over 600 miles away so I needed to know that a trip to Arlington wasn't going to be wasted. We exchanged details about their car and my trade, came to an agreement and I made the trip 2 days later. Leroi was waiting with the car when I pulled on to the lot. The deal we had worked out was honored with not a single bit of the normal dealership hassle. I already had my financing approved, they sent the needed paperwork to the bank and we were done. Willie in finance was courteous and never tried to up-sell or add-on. I've bought my share of cars, probably close to 20, and this was BY FAR the best experience I've ever had. I'm not exaggerating to say that they'll be the first dealership I'll contact when it's time for the next car, even though it means a 600+ mile trip. More

Service maintenance Good work at a fair price, but 3 hours seemed a little long to wait for tire rotation and oil change. Cashier was extremely polite and patient with co Good work at a fair price, but 3 hours seemed a little long to wait for tire rotation and oil change. Cashier was extremely polite and patient with complaining customer in front of me. More

Dirty car returned A very clean MKZ was picked up, serviced, and returned not only unwashed , but filthy, it evidently was left out overnight in the rain I have never se A very clean MKZ was picked up, serviced, and returned not only unwashed , but filthy, it evidently was left out overnight in the rain I have never seen a vehicle of mine that bad. More

THEY TRULY WANTED MY BUSINESS AND MADE THE DEAL HAPPEN!!! I WASN'T REALLY LOOKING FOR A NEW CAR AND I WAS MORE THAN A LITTLE CREDIT CHALLENGED AND UPSIDE DOWN ON MY OLD CAR (IT WAS A 2013 KIA RIO WHICH I HAVE I WASN'T REALLY LOOKING FOR A NEW CAR AND I WAS MORE THAN A LITTLE CREDIT CHALLENGED AND UPSIDE DOWN ON MY OLD CAR (IT WAS A 2013 KIA RIO WHICH I HAVE SINCE FOUND OUT ARE A BASIC THROW AWAY CAR WITH NO STAYING VALUE) AND MY DASHBOARD LOOKED LIKE A CHRISTMAS TREE WITH ALL OF THE LIGHTS ON IT. BETWEEN EDWARD, THE SALES MANAGER, EMILY MY SALES CONSULANT AND WILLIE, THE FINANCE MANGER THEY MADE THE DEAL HAPPEN, I AM PAYING LESS THAN I WAS BEFORE, AND I AM NOW FINANCED WITH A REPUTABLE COMPANY SO I CAN REBUILD MY CREDIT, AND SINCE MY DAD WORKED AS AN EXECUTIVE AT FORD FOR 35 YEARS, I AM VERY HAPPY TO BE BACK IN A FORD, I BOUGHT A 2019 FORD FIESTA WHICH I ABSOLUTELY LOVE AND IT IS PERFECT FOR ME AS I AM SINGLE. I HIGHLY RECOMMEND THIS PLACE AND THESE THREE PEOPLE I WORKED WITH. I HOPE THE THE OWNER AND GENERAL MANAGER OF THE DEALERSHIP SEES THIS TO GIVE THESE THREE PEOPLE SPECIAL RECOGNITION!! More