Don Davis Dodge Chrysler Jeep - Service Center

Best service department in DFW!! Highly recommend. Fast friendly and fair friendly and fair More

Very helpful and fair, service was fast and efficient and the longe was very clean and the longe was very clean More

I've been without my vehicle for over a month now, and at this point I wouldn't be surprised if I don't get it back for another month. It's incredibly disappointing. My vehicle is under MaxCare warranty, and this point I wouldn't be surprised if I don't get it back for another month. It's incredibly disappointing. My vehicle is under MaxCare warranty, and yet my issues cannot seem to get resolved in a timely manner. My experience with Mary has been less than stellar, which is unfortunate because my previous experience with Don Davis was exceptional. I understand service advisors are busy, but at a bare minimum I expect updates on my vehicle. With Mary, I've NEVER received an update without having to call her first to ask for it. (I've texted, but Mary does not reply via text... my messages seem to go into a black hole.) Beyond the absence of proactive updates, my biggest frustration is I feel like I'm having to do all the work to check and make sure my vehicle is being tended to appropriately. "Has anyone seen my vehicle?" or "Has there been a diagnosis?" or "When did you give the warranty team the information on the vehicle?" or "When should we expect the warranty team to respond?" My experience with Mary suggests she is a very REactive service advisor, rather than someone who is working on my behalf to make sure things are taken care of. She's friendly, certainly. But friendliness without accountability or answers is beyond disappointing. When my vehicle was first brought in to Don Davis, it went multiple days without being seen, despite me having scheduled an appointment. When I asked Mary directly for an update, she offered ambiguous commentary: "Well, you noted you have an intermittent issue... this takes time." Whether my issue is intermittent is irrelevant if no one has even taken a look at my vehicle! Those types of generic responses without specifics are not only frustrating, they're disrespectful and let's me know I'm not a priority. Don't BS me! As I mentioned before, my vehicle has been in Don Davis's care for over four weeks now. I feel it's no longer reasonable for me to just have to sit back and wait for good things to happen. It's no longer reasonable for me to accept it's the fault of the warranty company and their delays. If it's truly an issue with the warranty company, at some point someone at Don Davis should have some empathy to my situation and proactively reach out to the warranty company and stay on top of them, i.e., make sure they are holding up to their commitments. Most recently I asked for an update and was told the warranty company never assigned an inspector to take a look at my vehicle. Now I need to add more days for the inspection, then the repairs. AFTER MY VEHICLE ALREADY BEING THERE FOR A MONTH! How is this acceptable? For what it's worth, my prior experience with Don Davis was great. I was working with Nick, and he gave me updates on my vehicle every day, even if only to tell me it would need to stay in the shop for another day. I don't know what's changed, but at this point I have to believe it's the service advisor. I HATE leaving bad reviews. But at this point I'm desperate and I'm not sure what else to do. My family and I NEED an operational vehicle. More

Jo was excellent, just hoping parts can get my radio in timely. She was able to get the information on my vehicle so if the issue started again it was proactive and appreciated timely. She was able to get the information on my vehicle so if the issue started again it was proactive and appreciated More

no matter the reason for my jeep needing service ( scheduled maintenance or warranty ) the folks at Don Davis Jeep are always easy to deal with. I do not have my Jeep serviced anywhere else scheduled maintenance or warranty ) the folks at Don Davis Jeep are always easy to deal with. I do not have my Jeep serviced anywhere else More

Just came in for an oil change, but Mark Daniel was quite helpful with an operational question regarding the Electronic Trailer Brake Controller on my 2019 Ram 1500. helpful with an operational question regarding the Electronic Trailer Brake Controller on my 2019 Ram 1500. More

Brought my Hellcat for service and told them the batty is constantly discharging. When I picked the car up they told me battery is fine. Guess what, same problem after the service. I called them and told the constantly discharging. When I picked the car up they told me battery is fine. Guess what, same problem after the service. I called them and told them And the answer was, call road service. I told them I live two Miles from the shop and asked if they have one of those portable jumpstarters which was denied. I’m stuck with a car that could be easily fixed but I guess that’s too much of an inconvenience for them. One of their mechanics just hung up on me. I bought the car brand new from them and expected more service wise but I guess that was unrealistic. I also bought a new GC at Classic in Arlington and what a difference. One things for sure, the next Hellcat will be from Classic. Don Davis will Never see me again. Stay away from them. More

Mary Franco was great to deal with and keep me well informed on status of vehicle being serviced. She was able to answer and available for any questions that I had about my vehicle, that is greatly app informed on status of vehicle being serviced. She was able to answer and available for any questions that I had about my vehicle, that is greatly appreciated. More

This was a horrible experience. I dropped my Jeep off early Friday (6/4) morning and it was not even looked at until the following Friday 6/11. I was not given a loaner and it sat there for a whole week early Friday (6/4) morning and it was not even looked at until the following Friday 6/11. I was not given a loaner and it sat there for a whole week before they even looked at it. It wasn’t released until yesterday 6/15. My Jeep is (still) making a loud popping noise when taking off from a dead stop in 1st gear. I was told that it is “slack in the transmission gears” and it won’t cause any damage which I refuse to believe. I was told that “another guy has the same Jeep with the same issue and many more miles and it’s fine.” No remedy there. I’ve owned 3 wranglers- all manual transmission- and I’ve never had this issue before. I am also well versed in the mechanics of them as well. So for the service team to tell me that’s “normal” is not acceptable. I also had service do an oil change and 5 tire rotation as well. After I picked up my Jeep yesterday morning, I had a flat tire on my way to work. No one put air in the spare tire. I am a 5’0 130lb woman.. I cannot pick up that tire to change it so this became a safety issue. From beginning to end and even after I left the service department- horrible service. More

Made buying my truck easy . Z z z z z z z z z z z z z z Made buying my truck easy . Z z z z z z z z z z z z z z z z z z z z Made buying my truck easy . Z z z z z z z z z z z z z z z z z z z z More