Don Carlton Honda - Service Center

Took my car in on Veterans day with a leak from the heavy rain the Saturday before Veterans Day. Did not hear from anyone until the following week and they told me it was the seal on the sunroof. They left rain the Saturday before Veterans Day. Did not hear from anyone until the following week and they told me it was the seal on the sunroof. They left the car outside on the lot locked with windows up for 3 weeks before working on the vehicle. $2,076.00 later I now have a car that has black mold in it. Can not get the service manager Kristi Cates to return my call. Will never use this dealership again. Worse experience ever with a dealership. Now working with an attorney and insurance company. More

Had my Acura TLX service today, Anthony was my service tech, he was prompt, friendly, and helpful. Thanks Don Carlton Honda tech, he was prompt, friendly, and helpful. Thanks Don Carlton Honda More

Just had my 2019 Honda HR-V routine oil and filter change at the Express Service. Everyone was polite and friendly. I waited a total of 48 minutes and they washed my car to boot. Cost was 50 bucks. at the Express Service. Everyone was polite and friendly. I waited a total of 48 minutes and they washed my car to boot. Cost was 50 bucks. More

Will NEVER purchase and service my Hondas with this dealer. Very POOR customer service. Period… dealer. Very POOR customer service. Period… More

Took my car for a repair. It took 3 hrs to diagnose, then when they fixed it they caused another problem, blamed it on us and tried to make us pay to have it fixed. We sat in the dealership for 6 hours spen when they fixed it they caused another problem, blamed it on us and tried to make us pay to have it fixed. We sat in the dealership for 6 hours spent over $500 and my car is still not fixed. Would not recommend them for service. More

I was quoted a otd price last week with warranty and delivey to my house called to make a purchase different otd, different warranty, and now they dont deliver to me. Company seems shady delivey to my house called to make a purchase different otd, different warranty, and now they dont deliver to me. Company seems shady More

Express service for routine maintenance Joseph guest was very courteous and fully explained the maintenance to be completed. It was raining when I left and he graciously pulled the vehicle i Joseph guest was very courteous and fully explained the maintenance to be completed. It was raining when I left and he graciously pulled the vehicle into the covered area so I wouldn’t get wet. More

Helped within stolen Pilot I am always proud to recommend Don Carlton because over the last 15 years your staff has taken care of al of our Honda’s and has always had exceptiona I am always proud to recommend Don Carlton because over the last 15 years your staff has taken care of al of our Honda’s and has always had exceptional service and staff. Thank you for your honest and high quality service. More

new tire time I was made aware of pricing and time for the service ahead of time. The work was done on time and I was notified of what will be coming up on the next I was made aware of pricing and time for the service ahead of time. The work was done on time and I was notified of what will be coming up on the next maitenance visit. More