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Don Brown Chevrolet, Inc. - Service Center

St Louis, MO

4.2
235 Reviews

235 Reviews of Don Brown Chevrolet, Inc. - Service Center

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July 31, 2023

Dennis your service agent is very focused on making sure all aspects of Don Brown’s service to my new C8 Vette is carried out with the utmost care. Thank you! Dennis knows how to Shake & Bake Glenn More

by GDOUGHTY
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you for the wonderful review and your business! We are here for any future needs!

July 31, 2023

Everything was good and perfect andy was very helpful i appreciate everything done in a timely manner More

by jeannereck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy
Aug 01, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for the great review! Our team is here for any future needs.

July 31, 2023

The service writer and the way they handled the service was professional . Completed work in a very timely manner. More

by STEVEGARDNERKIDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Don Brown Chevrolet, Inc. responded

We appreciate you taking the time to share your experience with us. It was truly a pleasure working with you, and we hope to see you again!

July 31, 2023

Over charged $200+ for service that was advertised on site at different price. Nobody wants to fix the discrepancy. Result: Discrepancy fixed by Pam in customer service. I appreciate your work Pam! More

by girlygrl102075
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Heitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGarvey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Customer Service
Jul 31, 2023 -

Don Brown Chevrolet, Inc. responded

Please call Pam in customer service she can be reached at 314-772-1400.

July 31, 2023

I brought my car into the service station for an oil change. The work was great and done in a timely manner. More

by tomrunco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenda Elder
Aug 01, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for the great review and your business. See you next time!

July 29, 2023

I came in for an oil change. The work was did in a timely manner. More

by dianeiswright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for the great review! See you next time.

July 29, 2023

Did not address why I brought my car in for repairs. Did upcharge me for over $1600 for something else that had nothing to do with why I brought my car to them. I will NEVER return or refer Don Brown to More

by burkeclark08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2023 -

Don Brown Chevrolet, Inc. responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.

July 28, 2023

Don in the service department contacted me first thing in the morning (after dropping my car off the night before) and kept in communication with me all day, took my payment, and arranged for my after-hours More

by pattimartineau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don
Jul 31, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for sharing this with us! Our team truly enjoyed working with you, and we are here for any future needs!

July 27, 2023

Overall my service was very good. Was having difficulties with my vehicle and battery. They were able to diagnose the issue. Unfortunately they did not fix it correctly the first time More

by jvincent91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Michael
Jul 28, 2023 -

Don Brown Chevrolet, Inc. responded

We appreciate the feedback and your business. Our team hopes to have the chance to work with you again. Thank you!

July 26, 2023

My service was great as always. I enjoyed working with Trevor, But Don Brown always has a wonderful staff. More

by iross37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you for the wonderful review and we will be sure to let Trevor know !!!

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