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Don Brown Chevrolet, Inc.

St Louis, MO

Overview
Employees
Reviews
Vehicles
4.4
749 Reviews
Welcome to Don Brown Chevrolet If you're looking for a new and used Chevrolet dealer to buy or lease your next vehicle from, consider Don Brown Chevrolet in St Louis. We've assisted hundreds of drivers near Kirkwood, Webster Groves or Clayton with their auto needs. We offer much more than a large inventory though. Benefit from our auto financing options, trade-ins, certified service center, and much more. We've been committed for 30 years providing exceptional customer service for every person that contacts us. Give us a call at if you have any questions for our St. Louis Chevy Dealers today.
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2244 S. Kingshighway Blvd.

St Louis, MO

63110

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Showing 749 reviews

September 03, 2023

None of the staff was very friendly outside of the sales representative. Did not accept discount code even thought I was told to bring it in. Finance guy was condescending and added an extra fee on my auto More

by hellobreonia7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andrea Williams, Josiah Casby
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September 02, 2023

They are very helpful and professional. The deal was very smooth and fast. Thank you guys More

by crosario3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for the great review and your business. Our team wishes you many happy miles, and we are here for any future needs!

September 01, 2023

I had an appointment for an ID/OD inspection and it took them over 2 hours to read two numbers off my car. When I asked for a time estimate after 90 minutes they treated me like I was ridiculous for asking More

by nicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin McGarvey
2.0
This rating includes all reviews, with more weight given to recent reviews.
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September 01, 2023

I ALWAYS service my vehicle at Don Brown and have purchased my last three vehicles from Don Brown. I have never thought of purchasing anywhere else. My salesman Paul and the Business Manager Chris we More

by perkinsiv
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul DeYoung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrea Williams
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Sep 05, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for the great review and your business! Our team wishes you all the best, and we look forward to your next visit!

September 01, 2023

I've been very satisfied with my service with Don Brown, and I will continue to be a customer and will recommend others. More

by komegawilliams41.kw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you for the great review and recommendation! Our team is here for any future needs.

August 31, 2023

Employee error caused me to get my car an entire day late and caused me a lot of pain as I'm physically disabled and had to haul my wheelchair around for two hours because they wouldn't give me my keys which More

by L R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk who the service guy was but he's the entire reason this ordeal happened as he forgot to give me the lock combo to access my keys.
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Sep 03, 2023 -

Don Brown Chevrolet, Inc. responded

Im so sorry for the trouble you had, we did not make an error . Service sent a text to you at on August 28th at 9:21 am stating your vehcle was done and ready for pick up , they also asked if you needed a shuttle ride and you were provided with service advisors direct line . You sent a response at 6:22 pm we are so sorry we were not here to recieve your response as service closes at 5:00pm. We care so much and we are truly sorry for any inconvience this may have caused.

Sep 03, 2023 -

L R responded

I listened to what your service worker said to me morning of when I dropped off my car. I asked if I could still pick up my car after my shift which ends at 6:30 pm, to which he responded yes, up until 8 pm you can pick up your keys with the lockbox, and we will text you the lockbox code to access your keys, then you can take your car home that night. It seems very odd that you will not stand by your own employee's word and will instead blame the customer for taking their word, as I was very unprofessionally told this situation is all my fault by Pam in customer service during my work break (I have also seen a lot of Google reviews complaining about her behavior as well). It seems unreasonable that I'm apparently expected to not take your employee's word about how they do business, but also apparently take an entire day off work and just wait by the phone for when you all finish. Other people work during 9-5 normal business hours as well (I actually work 8-6:30, which makes it difficult to talk with Pam as she gets off her shift at 4:30); people also need income for rent, utilities, medicine, bills. I cannot be expected to take an entire day off at Don Brown Chevrolet when I can instead go somewhere else and get my car back the same day, while being able to trust the word of employees, know that management will stand by their employee's word, not have to spend multiple hours income on Ubers, not be in unnecessary pain and have to take extra pain medicine from additional physical activity during this run around trying to get my own car that is difficult due to being physically disabled, not have to inconvience my friends and stay at their apartment due to being refused my apartment keys on my keyfob until almost 8 pm, and then not get an extremely unprofessional phone call blaming me for an employee's error after leaving an honest review that happened to reflect poorly on them. Edit: Also, please stop acting so apologetic just because you happen to be in the public eye right now. It's nauseating and causing mental whiplash considering how I was treated by your customer service (who called me, mind you, it's not as if I called to leave a complaint).

August 30, 2023

Waiting too long for certain service, and customer service sometimes is not good . Other than that I like the dealership. More

by pbivens54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barney Rodebaugh
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Aug 31, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you for taking the time to share feedback on your visit. Our team hopes to have the chance to work with you again!

August 30, 2023

This dealership is always there to help with all my needs. From new car to service after the sale, even ten years later. Very pleased with Don Brown Chevy. More

by trekce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for the great review! See you next time.

August 29, 2023

They did a incredible job on my truck, great employees. I would refer them to my friends and colleagues More

by paulc7201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Dillion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for the great review! Our team wishes you many happy miles, and we are here for any future needs. See you next time!

August 29, 2023

I love my new car. I had a great experience with Zach... I will definitely go back. More

by parkerlakeshia1977
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach and Ricky
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Aug 30, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much! We are happy to hear that our team took great care of you, and we wish you many happy miles!

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