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Don Brown Chevrolet, Inc.

St Louis, MO

Overview
Employees
Reviews
Vehicles
4.4
744 Reviews
Welcome to Don Brown Chevrolet If you're looking for a new and used Chevrolet dealer to buy or lease your next vehicle from, consider Don Brown Chevrolet in St Louis. We've assisted hundreds of drivers near Kirkwood, Webster Groves or Clayton with their auto needs. We offer much more than a large inventory though. Benefit from our auto financing options, trade-ins, certified service center, and much more. We've been committed for 30 years providing exceptional customer service for every person that contacts us. Give us a call at if you have any questions for our St. Louis Chevy Dealers today.
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2244 S. Kingshighway Blvd.

St Louis, MO

63110

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Showing 744 reviews

August 31, 2023

Employee error caused me to get my car an entire day late and caused me a lot of pain as I'm physically disabled and had to haul my wheelchair around for two hours because they wouldn't give me my keys which More

by L R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk who the service guy was but he's the entire reason this ordeal happened as he forgot to give me the lock combo to access my keys.
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Sep 03, 2023 -

Don Brown Chevrolet, Inc. responded

Im so sorry for the trouble you had, we did not make an error . Service sent a text to you at on August 28th at 9:21 am stating your vehcle was done and ready for pick up , they also asked if you needed a shuttle ride and you were provided with service advisors direct line . You sent a response at 6:22 pm we are so sorry we were not here to recieve your response as service closes at 5:00pm. We care so much and we are truly sorry for any inconvience this may have caused.

Sep 03, 2023 -

L R responded

I listened to what your service worker said to me morning of when I dropped off my car. I asked if I could still pick up my car after my shift which ends at 6:30 pm, to which he responded yes, up until 8 pm you can pick up your keys with the lockbox, and we will text you the lockbox code to access your keys, then you can take your car home that night. It seems very odd that you will not stand by your own employee's word and will instead blame the customer for taking their word, as I was very unprofessionally told this situation is all my fault by Pam in customer service during my work break (I have also seen a lot of Google reviews complaining about her behavior as well). It seems unreasonable that I'm apparently expected to not take your employee's word about how they do business, but also apparently take an entire day off work and just wait by the phone for when you all finish. Other people work during 9-5 normal business hours as well (I actually work 8-6:30, which makes it difficult to talk with Pam as she gets off her shift at 4:30); people also need income for rent, utilities, medicine, bills. I cannot be expected to take an entire day off at Don Brown Chevrolet when I can instead go somewhere else and get my car back the same day, while being able to trust the word of employees, know that management will stand by their employee's word, not have to spend multiple hours income on Ubers, not be in unnecessary pain and have to take extra pain medicine from additional physical activity during this run around trying to get my own car that is difficult due to being physically disabled, not have to inconvience my friends and stay at their apartment due to being refused my apartment keys on my keyfob until almost 8 pm, and then not get an extremely unprofessional phone call blaming me for an employee's error after leaving an honest review that happened to reflect poorly on them. Edit: Also, please stop acting so apologetic just because you happen to be in the public eye right now. It's nauseating and causing mental whiplash considering how I was treated by your customer service (who called me, mind you, it's not as if I called to leave a complaint).

August 30, 2023

This dealership is always there to help with all my needs. From new car to service after the sale, even ten years later. Very pleased with Don Brown Chevy. More

by trekce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for the great review! See you next time.

August 30, 2023

Waiting too long for certain service, and customer service sometimes is not good . Other than that I like the dealership. More

by pbivens54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barney Rodebaugh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGarvey
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you for taking the time to share feedback on your visit. Our team hopes to have the chance to work with you again!

August 29, 2023

They did a incredible job on my truck, great employees. I would refer them to my friends and colleagues More

by paulc7201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Dillion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for the great review! Our team wishes you many happy miles, and we are here for any future needs. See you next time!

August 29, 2023

I love my new car. I had a great experience with Zach... I will definitely go back. More

by parkerlakeshia1977
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach and Ricky
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Aug 30, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much! We are happy to hear that our team took great care of you, and we wish you many happy miles!

August 29, 2023

Excellent Customer Service! Best service advisor (Glenda)! Best Dealership in St. Louis & Missouri (Don Brown Chevrolet)! More

by Driddle1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenda Elder
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Aug 30, 2023 -

Don Brown Chevrolet, Inc. responded

We appreciate the great review and your business! See you next time!

August 28, 2023

I have had 1 good experiences with you guys since I purchased my vehicle I would never ever recommend Don Brown to anyone! More

by dwaynewilliams1118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Horrible
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Aug 28, 2023 -

Don Brown Chevrolet, Inc. responded

Good moring we are so sorry your experience was not up tp par your repair was not covered because it was considered a maintenace item. We hope we can make you happy in the future. Please reach out to Pam in customer service.

August 28, 2023

Easy to work with, Professional service. Had just the vehicles we were needing. Good location for us. More

by cliff.sweeney
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paul DeYoung
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for the great review and for your business! Our team is here for any future needs. See you next time!

August 27, 2023

THE STAFF IS GREAT TO WORK WITH NO MATTER WHAT YOU ARE THERE FOR THEY TREAT YOU WITH THE MOST RESPECT. More

by albertrucker54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Lokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul DeYoung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JEREE
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Aug 28, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you for the wonderful review and your business! Our team wishes you all the best, and we will see you next time!

August 26, 2023

Tom Fascetti helped me so much during the car buying experience. He was amazing!! We will definitely be back. More

by Daniel McKelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for the great review! We will see you next time.

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