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Don Brown Chevrolet, Inc.
St Louis, MO
747 Reviews
Welcome to Don Brown Chevrolet
If you're looking for a new and used Chevrolet dealer to buy or lease your next vehicle from, consider Don Brown Chevrolet in St Louis. We've assisted hundreds of drivers near Kirkwood, Webster Groves or Clayton with their auto needs. We offer much more than a large inventory though. Benefit from our auto financing options, trade-ins, certified service center, and much more. We've been committed for 30 years providing exceptional customer service for every person that contacts us. Give us a call at if you have any questions for our St. Louis Chevy Dealers today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 747 reviews
February 04, 2024
I was contacted by this dealership’s Manager-Service Department and asked to take down my initial review concerning the inability to get a response from my Service Advisor about the 2.4k+ worth of work Department and asked to take down my initial review concerning the inability to get a response from my Service Advisor about the 2.4k+ worth of work being performed on my Camaro SS. In good faith, I took the review down after being reassured by Pam-Customer Service Manager that they would be able to provide a great experience moving forward. Over the timespan of one week, I’ve had ONE 3 minute conversation by phone with my Advisor during the initial car intake process. Lack of follow up continued and I received zero diagnostic updates throughout the week and no response to my text messages or calls about service. Interestingly enough…25 minutes prior to their closing for the weekend on Friday, 2/2/24 5 days later I received a TEXT message from my advisor stating my car is ready for pick up. How is completion of service possible without verbally communicating details of the diagnostic and services performed, and providing a breakdown of total costs? There is zero regard for the customer experience, and it’s feels very intentional and deceptive to avoid communication and complete services without advising of parts and labor. As a customer, Don Brown was my go to choice (5+ years) for servicing my Camaro. Something has drastically changed within the last year. You’ll see other recently posted reviews with shared, yet individual experiences about this, so I’ll refrain from mentioning that again here. My focus is to ensure my car has been thoroughly inspected (this time) and the 2.4k worth of services performed, are well done. I’ll update my review at a later date to recap my experience and if an escalation to the MO consumer protection complaint filing channels were necessary =/ More
by Mari P.
January 28, 2024
Took 2011 Malibu in because check engine light was on. Was told after a $230.. diagnostic test it needed a water pump and a timing chain, almost $4000. worth of work to pass inspection and turn off the Was told after a $230.. diagnostic test it needed a water pump and a timing chain, almost $4000. worth of work to pass inspection and turn off the check engine light. Went somewhere else and they changed the thermostat, a sensor and a tie rod end at a 1/4 of the price. The check engine light went out the error codes were gone and it passed inspection and running fine for over a month. Stay away from this service department . Overpriced and lack troubleshooting skills beyond a diagnostic tool. O Reilly auto parts will plug into for free. Sorry I wasted my time and money. Sincerely Robert Koehler and Amanda Krouper More
by rlakoehler
Employees Worked With
November 14, 2023
Paul greeted me outside ready to sell me a car on Nov 11! He was engaging and asked good questions as I wasn't really sure I was ready to make a deal that day. I was in the fortunate position to not need t He was engaging and asked good questions as I wasn't really sure I was ready to make a deal that day. I was in the fortunate position to not need to finance this purchase so it was a fairly straightforward negotiation and went smoothly. Andrea, the vehicle delivery specialist, was delightful to work with and she asked me if she could use my delivery consult to help train new people. I was glad to include them. She was thorough and complete in showing me all of the features of my new Trailblazer and I enjoyed her sense of humor in pointing out some of the features that most people don't even realize they have during their relationship with their vehicle. A life long south city boy and the son of a GM retiree, I've purchased all of my cars, trucks and SUV's new and used through Don Brown. I have always received excellent service from their sales team and service center and have always been pleased with my purchases and follow up. Paul and Andrea are to be commended for their representation of the Chevrolet brand. This was a really great experience! More
by rodjones66
November 08, 2023
Terrible service after sale. Sold us an electric vehicle and the battery does not fully charge. Saleman Paul DeYoung will not return calls and make the issue right. When the secr Sold us an electric vehicle and the battery does not fully charge. Saleman Paul DeYoung will not return calls and make the issue right. When the secretary does answer, she is rude. Do not buy from Don Brown. More
by cnbeal03
Employees Worked With
October 24, 2023
Very easy professional process. Got me in and out. Also got a rental car at no charge. Got me in and out. Also got a rental car at no charge. More
by yashicabryant2
Verified CustomerEmployees Worked With
October 19, 2023
Nice and friendly service department. Very helpful, and seemly honest with what work needs to be done. Very helpful, and seemly honest with what work needs to be done. More
by timmartha1964
Employees Worked With
October 15, 2023
I have delt with them for a long time and have always been very happy with them Paul was very patient with me and showed me the car I would buy been very happy with them Paul was very patient with me and showed me the car I would buy More
by claudesauto
October 14, 2023
i needed a vehicle quickly and saw some used cars there and met with the salesman. found the one i wanted and it was handled quickly and very professionally. and met with the salesman. found the one i wanted and it was handled quickly and very professionally. More
by cgeyermann
October 14, 2023
I am very proud to thank them all for making me a happy customer thanks customer thanks More
by jtimes0321
October 10, 2023
The service was excellent, enjoyed the people an experience. The wait was a little to long experience. The wait was a little to long More
by crysROBIN1
Employees Worked With
