Don Ayres Honda - Service Center

The Don Ayres Honda service team have serviced my Hondas for years and the team members mentioned above have always provided the best advice and service that the Fort Wayne area market has to offer. They a for years and the team members mentioned above have always provided the best advice and service that the Fort Wayne area market has to offer. They are part of a sterling service team that cannot be beaten, in Fort Wayne. I can always count upon quality service provided courteously. Thanks for all you do! More

JAY WAS THE PERSON THAT WROTE MY SERVICE UP,I AM ALWAYS ON THE PHONE WITH WORK. HE TOOK TIME OUT OF HIS BUSY DAY TO WALK INTO THE WAITING RO0M TO TELL ME THAT I WAS PAGED BECAUSE MY CAR WAS READY TO GO. SU ON THE PHONE WITH WORK. HE TOOK TIME OUT OF HIS BUSY DAY TO WALK INTO THE WAITING RO0M TO TELL ME THAT I WAS PAGED BECAUSE MY CAR WAS READY TO GO. SURE IS NICE TO DO BUSINESS WITH CARING PEOPLE, THAT WAS THE THIRD TIME HE HAS WAITED ON ME. IT WAS SURE A VERY NICE EXPERIENCE FOR ME. WHILE I AM HERE I WOULD LIKE TO SPEAK ABOUT ANOTHER PERSON. KEVIN AND I SEEM LIKE WE ARE ALWAYS RUNNING INTO EACH OTHER AT THE DEALERSHIP. I SERVICE MY CAR EVERY THREE THOUSAND MILES AND I PUT A LOT OF MILES ON MY CAR IN A SHORT PERIOD OF TIME. SO I AM ALWAYS AT THE DEALERSHIP FOR A SERVICE AND THE ITEMS THAT GO ALONG WITH THE MILES.. EVERY TIME KEVIN SEES ME HE ALWAYS GREETS ME WITH A ( HI JOHN OR HOW ARE YOU DOING JOHN). HOW NICE IS THAT? SEEMS TO REALLY CARE ABOUT HIS JOB JUST LIKE JAY DOES.WHAT CAN I SAY ECEPT THANKS TO THOSE GUYS THAT TAKE TIME OUT TO DO A JOB THAT KEEPS ME COMING BACK TO DON AYRES! I BROUGHT MY DOG WITH ME ONE TIME. AND YOU MIGHT WANT TO PASS ALONG A BIG THANK YOU FROM ME TO THE GIRLS IN THE OFFICE WAITING ROOM. SOME WHERE THAY CAME UP WITH A DOGGIE TREAT FOR MY DOG. JOHN J HILE More

Jeremy is very proffesional and helpful. The Service Jeremy is very proffesional and helpful. The Service area is always very clean They washed our car after the service and this was not mentioned when Jeremy is very proffesional and helpful. The Service area is always very clean They washed our car after the service and this was not mentioned when scheduling the service. More

I am customer 640404 on Invoice 382039. I visited Don Ayres on October 1, 2012 at 1 PM for a recall software upgrade. I was told the fix would take maybe 2 hours. While waiting in the waiting room I wi Ayres on October 1, 2012 at 1 PM for a recall software upgrade. I was told the fix would take maybe 2 hours. While waiting in the waiting room I witnessed some of the best customer service from Mr. Wells who repeatedly visited with his client throughout the afternoon keeping him well informed. I applaud this type of customer service. I think my service was handed off from Chuck to Troy without letting Troy know I was in the waiting room. I believe I was forgotten until one of the nice cashiers finally asked my name at 5:45 PM. My battery was tested at 1:31 PM. This was my first experience visiting Don Ayres Honda for a Honda Service call, I am not sure I will be back. More

I had my Odyssey in for an oil change on Friday, August 31st. The morning after my oil change I noticed a rather large oil spot on my drive way. I called in to see whether they could get it in the same day 31st. The morning after my oil change I noticed a rather large oil spot on my drive way. I called in to see whether they could get it in the same day, which they couldn't, so I had to make an appointment for the next business day. What I thought was going to be a minor oil change turned into 5 days that I could not use my car. I live 30 miles from Don Ayres, so I had to waste my time and gas taking my car back to Ft. Wayne. Come to find out the person changing my oil did not drain the oil properly and there was oil stuck in a reservoir, so that is why it was dripping. The service department did not offer to pay for my oil change or compensate me in any way for the major inconvenience this caused. More

Chuck in the Service Center, showed excellent customer service while I was in on 9/4/12. I would say I've always had a really good experience at Don Ayres Honda, but Chuck has got to be the best Service service while I was in on 9/4/12. I would say I've always had a really good experience at Don Ayres Honda, but Chuck has got to be the best Service person I've had yet. He went above and beyond on what I usually get from your Employees. Just wanted to give a great review. Thanks again. More

The last three visits to the service department have left me disappointed. Today I came in to because of a safety recall on my can. I made an appointment for 1pm. I arrived at 12:45pm. I was asked if I w me disappointed. Today I came in to because of a safety recall on my can. I made an appointment for 1pm. I arrived at 12:45pm. I was asked if I wanted an inspection. I agreed. I heard nothing during the course of my visit until I made an inquiry 2 hours later. I was told the van would be ready in 10 minutes. Forty minutes later I had to ask again. Prior work on the van was also less than satisfactory. The instrument panel had to be replaced. I left the van, things were replaced. I left the dealership to find that several lights and points on the panel were not working. I returned to have things made right. However, several bulbs had to be replaced and were not in stock. My SRS light was lite when it had not been before. I know things happen and I am usually graceful about a mishap. However, three visits in a row makes me not want to return. Sincerely, Dean J Johnson Owner 2002 Odyssey and 2005 Civic More

Not only has our experience with both sales and service Not only has our experience with both sales and service at Don Ayre's Honda met our expectations across the years, but even exceeded them. Not only has our experience with both sales and service at Don Ayre's Honda met our expectations across the years, but even exceeded them. More

Thank you for the quality service you provided for my wife and I today. We truly appreciate your expertise, low cost, and fast turn around time. The Fort Wayne area is certainly blessed to have a servi wife and I today. We truly appreciate your expertise, low cost, and fast turn around time. The Fort Wayne area is certainly blessed to have a service department like the One at Don Ayers Honda. Thank you again. More

As someone new to the area, I asked my co-workers where to take my car to get an oil change and they suggested you. After an oil change that took an hour and a half, we were informed that we needed new tir to take my car to get an oil change and they suggested you. After an oil change that took an hour and a half, we were informed that we needed new tires and a re-alignment. While we were grateful they noticed this and let us know, we are immensely unhappy with how long it took and will not be returning. We brought our car in the next week for a re-alignment and a procedure that we were told would take an hour, hour and a half at max, ended up taken three hours. This is absolutely ridiculous. At one point they even told us, oh it will only be another 20 minutes. A full hour later we finally left with our car. If it was going to take that long, tell us so we can make other plans! No one offered us any compensation for it taking twice as long, whether it was a free oil change or taking a few dollars off the cost of the alignment. We didn't need that, and think their service prices are very reasonable, but it would have been a customer service-ly gesture at the least. Quite a disappointment! More