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2,051 Reviews of Don Ayres Honda - Service Center
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May 16, 2011
When my Honda requires service, I would never take it to another dealer. My experience at Don Ayres has always been top rate. The employees care about my concerns, patiently attend to all the "noises" I h another dealer. My experience at Don Ayres has always been top rate. The employees care about my concerns, patiently attend to all the "noises" I hear, and spend what ever time is required to make certain the problem is diagnosed and solved. In a world where customer satisfaction takes a back seat, the opposite is true at Don Ayres Honda. The customer care does not stop when the sale is completed, it is the heart and soul of their organization. I would and have recommended Don Ayres Honda without hesitation or reservation. More
by singpinc
May 16, 2011
Doug was great...like always. He always seems to go out of his way to make sure we are taken care of properly. The times we have been in have always been a positive experience. Wouldn't take our 2011 Honda of his way to make sure we are taken care of properly. The times we have been in have always been a positive experience. Wouldn't take our 2011 Honda van anywhere else! Thanks Doug and Don Ayres. More
by stevenjamie2004
May 12, 2011
I find that when I schedule an appt for maintenance they are on time and take care of what I need in a timely fashion. They will also mention future considerations I may need to take care of the keep up wi are on time and take care of what I need in a timely fashion. They will also mention future considerations I may need to take care of the keep up with my warranty. The people are friendly, and cost is reasonable. I have purchased 2 vehicles from this dealership in the last 6 years. More
by ken.lilly.motley.33
May 12, 2011
Have been a regular service customer at Don Ayres and charging a diagnostic fee of $85 to look into any reported vehicle problem even for regular customers, seemed high to me. I ended up with a high repa charging a diagnostic fee of $85 to look into any reported vehicle problem even for regular customers, seemed high to me. I ended up with a high repair estimate and the service advisor was good enough to charge me only half the diagnostic fee since they didn't take too long to identify the problem. The diagnostic was correctly done which showcases their good quality of work. More
by Telbont
May 10, 2011
We purchased my 2010 Insight from Don Ayres. Their service was great and friendly, and we were in and out within 30 minutes. The one issue that dings the Customer Service score was that I put a servic service was great and friendly, and we were in and out within 30 minutes. The one issue that dings the Customer Service score was that I put a service request in using their website, but was never contacted to officially set it up. I had to call them back to set up the actual program. More
by hassgocubs
Employees Worked With
Unknown
May 08, 2011
Every one is always helpful, especially Doug. I always get good service. The price for an oil change is great. The prices for 90,000 mile service seems high. I enjoy the friendliness of everyone when I vi get good service. The price for an oil change is great. The prices for 90,000 mile service seems high. I enjoy the friendliness of everyone when I visit your place. It's nice to have your car washed when you get service if you ask someone. Thanks, floyd. More
by dahonda
May 05, 2011
I would highly recommend Don Ayres Service department, in fact in 7 years I have trusted "only" Don Ayres to service my vehicle. I purchased my Honda Pilot NEW from Don Ayres sales rep. George Widman (hard fact in 7 years I have trusted "only" Don Ayres to service my vehicle. I purchased my Honda Pilot NEW from Don Ayres sales rep. George Widman (hard wording honest)in 2004. I have followed the recommended service schedule. I appreciate the friendly service reminders mailed directly to my home with intuitive precision just as I'm about to hit the recommended mileage. With over 230,000 carefree miles serviced solely by Doug Settle's well managed team, my car still drives like new! As a single mother of two children, I have always felt confident that my pilot would take us safely to our destination. We live in the country and have easily navigated through a variety of harsh weather challenges. Stay tuned for my 300,000+ update. :-) In the spirit of full disclosure: Although the Auto Body shop may have employees with great skills and Dustin is kind and professional, I have not been as satisfied with the body shop due to what I perceived as an unprofessional communication style by the body shop manager to me. More
by jjjbhappy
May 05, 2011
I have always had a pleasant experience dealing with everone at this dealership. Always very professional and friendly at the same time. The service work I have had done has always been done very effici everone at this dealership. Always very professional and friendly at the same time. The service work I have had done has always been done very efficiently and in a timely manner. This is one of the best dealerships in Fort Wayne, Indiana! More
by kimmer412
May 03, 2011
I have always found that the service guys really take good care of my Civic. And the time involved is almost always acceptable. And the $12.95 oil change service is the best in town, so thank you so much good care of my Civic. And the time involved is almost always acceptable. And the $12.95 oil change service is the best in town, so thank you so much. The only complaint is I think that over $16 is a bit much for tire rotation!! Keep up the good work!! Vern Frisby PS Something I just thought of was once I called for a service rep. and got phone mail as every one was busy, so left a message asking for an appointment and after two hours I called back to find out the person I left message with was not in that day!! More
by vfrisby
Employees Worked With
Jay
May 02, 2011
4 Hondas so far. Doug Settle, service dept manager, is the only car repair person I have ever completely trusted (and I am an old guy who has owned 49 cars)! Honda makes a great car. However, with the hi the only car repair person I have ever completely trusted (and I am an old guy who has owned 49 cars)! Honda makes a great car. However, with the high number of miles I put on them even they need repairs at some point. Doug has always worked to get me in and out proptly at the least possible cost. More
by kaseitz
