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Don Ayres Honda - Service Center

Fort Wayne, IN

4.9
2,111 Reviews

2,111 Reviews of Don Ayres Honda - Service Center

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February 07, 2025

I was very pleased with the level of services I received. Courtney was very helpful and explained everything clearly and answered all of my many questions. I have been a customer for many years and always ha More

by diamondguerin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Crook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Don Ayres Honda responded

Thank you so much, Diamond, for your kind words, and for taking the time to leave us this wonderful feedback!

February 06, 2025

Danien was great today for service of our cr v hybrid. Prompt polite informative He Informed us about what to expect for our next appt. He even took & picked me up from my hair appt! More

by koomlers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dainen Hickey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Don Ayres Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Dainen delivered such a great experience!

February 05, 2025

Dan, service advisor and service was 100%. Kudos to Don Ayers Honda dealership. Thank you! More

by gaschenkel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan, Service Advisor
Feb 05, 2025 -

Don Ayres Honda responded

Thank you for choosing Don Ayres Honda. Your feedback and rating mean a lot to us. We're glad Dan was able to help, and we hope to see you again!

February 05, 2025

My service advisor Dillon Steenport is phenomenal. Always friendly, knowledgeable, and professional. He knows his stuff and is a joy to work with. He is the BEST of the BEST! Thank you! Also, t More

by faunsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon Steenport
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Don Ayres Honda responded

Thank you for your kind words for Dillon! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Don Ayres Honda.

February 04, 2025

I have always had excellent service at Don Ayres and would recommend using them for your service needs! More

by blsta43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Feb 04, 2025 -

Don Ayres Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Don Ayres Honda.

February 03, 2025

Don Ayres Honda is amazing. So very well organized with excellent service and friendly, helpful staff. Thank you for your hard work! More

by Bev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Latta
Feb 03, 2025 -

Don Ayres Honda responded

Thanks for sharing about your experience with Don Ayres Honda. We appreciate your business and hope to see you again soon!

February 03, 2025

The remodeled facilities are an excellent update with comfortable chairs that in the waiting area. My service advisor, John D., provided excellent communication and was very professional. More

by Rick S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Djurdjevich
Feb 03, 2025 -

Don Ayres Honda responded

Thank you so much for your excellent review, Rick! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Don Ayres Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

February 03, 2025

I would like my service issue resolved. As of right now, I am waiting for a callback from Kevin regarding my issue today.It's been 40 min since he promised to call me back. I scheduled a More

by Carol
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Cappelli
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dillon Steenport
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emma
Feb 06, 2025 -

Don Ayres Honda responded

Thank you for providing this feedback, Carol, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 02, 2025

Personable, professional, reassuring. They have always taken good care of me as a customer and of my vehicles. More

by jeannette_matthews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dainen Hickey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Don Ayres Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Jeannette, and look forward to your next visit.

February 01, 2025

The staff is professional and make sure I understand any repairs that may be needed. More

by Heyindygal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Djurdjevich
Feb 03, 2025 -

Don Ayres Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Don Ayres Honda.