Don Ayres Honda - Service Center

Outstanding service! Matt really cared that I was happy with the service plan before the work even started. He made sure to check over the vehicle while I was still there and look for any issues that migh with the service plan before the work even started. He made sure to check over the vehicle while I was still there and look for any issues that might come up during the srvice appointment. I really like the attention to detail and that even if I forget to mention something, Matt was more than willing to suggest a service that I might be interested in. More

We always have a wonderful experience at this dealership. Even when things go wrong, they are extremely helpful and friendly. They have a very knowledgeable, courteous staff. Even when things go wrong, they are extremely helpful and friendly. They have a very knowledgeable, courteous staff. More

The Don Ayres Honda service team have serviced my Hondas for years and the team members mentioned above have always provided the best advice and service that the Fort Wayne area market has to offer. They a for years and the team members mentioned above have always provided the best advice and service that the Fort Wayne area market has to offer. They are part of a sterling service team that cannot be beaten, in Fort Wayne. I can always count upon quality service provided courteously. Thanks for all you do! More

JAY WAS THE PERSON THAT WROTE MY SERVICE UP,I AM ALWAYS ON THE PHONE WITH WORK. HE TOOK TIME OUT OF HIS BUSY DAY TO WALK INTO THE WAITING RO0M TO TELL ME THAT I WAS PAGED BECAUSE MY CAR WAS READY TO GO. SU ON THE PHONE WITH WORK. HE TOOK TIME OUT OF HIS BUSY DAY TO WALK INTO THE WAITING RO0M TO TELL ME THAT I WAS PAGED BECAUSE MY CAR WAS READY TO GO. SURE IS NICE TO DO BUSINESS WITH CARING PEOPLE, THAT WAS THE THIRD TIME HE HAS WAITED ON ME. IT WAS SURE A VERY NICE EXPERIENCE FOR ME. WHILE I AM HERE I WOULD LIKE TO SPEAK ABOUT ANOTHER PERSON. KEVIN AND I SEEM LIKE WE ARE ALWAYS RUNNING INTO EACH OTHER AT THE DEALERSHIP. I SERVICE MY CAR EVERY THREE THOUSAND MILES AND I PUT A LOT OF MILES ON MY CAR IN A SHORT PERIOD OF TIME. SO I AM ALWAYS AT THE DEALERSHIP FOR A SERVICE AND THE ITEMS THAT GO ALONG WITH THE MILES.. EVERY TIME KEVIN SEES ME HE ALWAYS GREETS ME WITH A ( HI JOHN OR HOW ARE YOU DOING JOHN). HOW NICE IS THAT? SEEMS TO REALLY CARE ABOUT HIS JOB JUST LIKE JAY DOES.WHAT CAN I SAY ECEPT THANKS TO THOSE GUYS THAT TAKE TIME OUT TO DO A JOB THAT KEEPS ME COMING BACK TO DON AYRES! I BROUGHT MY DOG WITH ME ONE TIME. AND YOU MIGHT WANT TO PASS ALONG A BIG THANK YOU FROM ME TO THE GIRLS IN THE OFFICE WAITING ROOM. SOME WHERE THAY CAME UP WITH A DOGGIE TREAT FOR MY DOG. JOHN J HILE More

Jeremy is very proffesional and helpful. The Service Jeremy is very proffesional and helpful. The Service area is always very clean They washed our car after the service and this was not mentioned when Jeremy is very proffesional and helpful. The Service area is always very clean They washed our car after the service and this was not mentioned when scheduling the service. More

I am customer 640404 on Invoice 382039. I visited Don Ayres on October 1, 2012 at 1 PM for a recall software upgrade. I was told the fix would take maybe 2 hours. While waiting in the waiting room I wi Ayres on October 1, 2012 at 1 PM for a recall software upgrade. I was told the fix would take maybe 2 hours. While waiting in the waiting room I witnessed some of the best customer service from Mr. Wells who repeatedly visited with his client throughout the afternoon keeping him well informed. I applaud this type of customer service. I think my service was handed off from Chuck to Troy without letting Troy know I was in the waiting room. I believe I was forgotten until one of the nice cashiers finally asked my name at 5:45 PM. My battery was tested at 1:31 PM. This was my first experience visiting Don Ayres Honda for a Honda Service call, I am not sure I will be back. More

I had my Odyssey in for an oil change on Friday, August 31st. The morning after my oil change I noticed a rather large oil spot on my drive way. I called in to see whether they could get it in the same day 31st. The morning after my oil change I noticed a rather large oil spot on my drive way. I called in to see whether they could get it in the same day, which they couldn't, so I had to make an appointment for the next business day. What I thought was going to be a minor oil change turned into 5 days that I could not use my car. I live 30 miles from Don Ayres, so I had to waste my time and gas taking my car back to Ft. Wayne. Come to find out the person changing my oil did not drain the oil properly and there was oil stuck in a reservoir, so that is why it was dripping. The service department did not offer to pay for my oil change or compensate me in any way for the major inconvenience this caused. More

Chuck in the Service Center, showed excellent customer service while I was in on 9/4/12. I would say I've always had a really good experience at Don Ayres Honda, but Chuck has got to be the best Service service while I was in on 9/4/12. I would say I've always had a really good experience at Don Ayres Honda, but Chuck has got to be the best Service person I've had yet. He went above and beyond on what I usually get from your Employees. Just wanted to give a great review. Thanks again. More

The last three visits to the service department have left me disappointed. Today I came in to because of a safety recall on my can. I made an appointment for 1pm. I arrived at 12:45pm. I was asked if I w me disappointed. Today I came in to because of a safety recall on my can. I made an appointment for 1pm. I arrived at 12:45pm. I was asked if I wanted an inspection. I agreed. I heard nothing during the course of my visit until I made an inquiry 2 hours later. I was told the van would be ready in 10 minutes. Forty minutes later I had to ask again. Prior work on the van was also less than satisfactory. The instrument panel had to be replaced. I left the van, things were replaced. I left the dealership to find that several lights and points on the panel were not working. I returned to have things made right. However, several bulbs had to be replaced and were not in stock. My SRS light was lite when it had not been before. I know things happen and I am usually graceful about a mishap. However, three visits in a row makes me not want to return. Sincerely, Dean J Johnson Owner 2002 Odyssey and 2005 Civic More

Not only has our experience with both sales and service Not only has our experience with both sales and service at Don Ayre's Honda met our expectations across the years, but even exceeded them. Not only has our experience with both sales and service at Don Ayre's Honda met our expectations across the years, but even exceeded them. More