Don Ayres Honda - Service Center

From the moment I pulled in it was a great experience. From the gentleman in the parking lot who greeted me to Mark explaining everything in detail about the service & asking if I had questions,the very f From the gentleman in the parking lot who greeted me to Mark explaining everything in detail about the service & asking if I had questions,the very friendly cashier who rang me up and getting into my nicely washed car. And let me not forget to mention the great price!! Don Ayres is stellar and I have recommended numerous friends and family! More

Friendly greeting on arrival. I was immediately connected with my service advisor. He discussed with me all of the things that should be done and the length of time it would take. He called me wi connected with my service advisor. He discussed with me all of the things that should be done and the length of time it would take. He called me with a few additional things that were found that should be added and explained how much longer it would take. He communicated very well and the experience was great. More

I came in for an oil change, and a noise in the front end. When they couldn't see anything wrong, I asked him to please drive it; he did, and found the problem. They fixed it that very day! I was thrille end. When they couldn't see anything wrong, I asked him to please drive it; he did, and found the problem. They fixed it that very day! I was thrilled. And it cost even less than the quote he gave me. (He did forget to replace my windshield wipers but that's not so important to me). I really appreciated the service I got and the time he took to explain to me what he did, and why. I will definitely come back, and will refer others as well, if the topic arises. More

First service on our new CR-V. All was great except the car wash they provided (free with the OLF). If was so badly water stained I took it straight to get it washed as it was not presentable. Other than car wash they provided (free with the OLF). If was so badly water stained I took it straight to get it washed as it was not presentable. Other than that all was great! More

Have always been courteous, friendly and honest. Have assisted resolving problems, even if the issue is beyond warranty. BTW, I selected good for the price, because I obviously would always prefer t assisted resolving problems, even if the issue is beyond warranty. BTW, I selected good for the price, because I obviously would always prefer to pay less. More

Doug Settle always makes me feel like I am the only client he has that day. I actually look forward to going to get my car serviced! He does a nice job of demanding such service through his employees a client he has that day. I actually look forward to going to get my car serviced! He does a nice job of demanding such service through his employees as well. There is no question that besides Honda reliability, Doug and his team are the main reasons we buy new Hondas at Don Ayres. Keep up the great work !!! More

I have been taking my Honda (previously my 1981 Prelude, now my 2001Accord) to Don Ayres since the mid 1990's, when I moved to the area. As a female, I have always been treated with respect. They are and now my 2001Accord) to Don Ayres since the mid 1990's, when I moved to the area. As a female, I have always been treated with respect. They are and always have been good listeners and helpful. On my most recent visit, I was having an issue with my new cell phone, not ringing. Concerned about receiving a call from the service department, I asked Mr. Suter for assistance. He figured it out and adjusted my phone to ring. They certainly are not in the business of cell phones but they have always been kind and helpful with me. I also use the shuttle service (free) that they offer while my vehicle is being serviced. This really helps me out when leaving my car so I can accomplish other things (usually attending classes at Ivy Tech or IPFW). I always allow more time than I need when using that service during busy times of the day (especially first thing or toward the end of the day) so that I can get to where I need to go on time. That is a very small "price" to pay for the ability to get around! More

I normally love working with Don Ayres. But since the scheduling process has changed (it appears to me that it has been outsourced), I am not happy with the appointment process.I came in for an oil chang scheduling process has changed (it appears to me that it has been outsourced), I am not happy with the appointment process.I came in for an oil change and tire rotation. I have been hearing an odd noise and asked for them to take a look at it. I was told it would take several hours and I did not have that kind of time to wait on that day. In the meantime, I had some medical issues and have been off work and unable to drive. I called today for an 'appointment' to have the car looked at and am told I cannot get it in until Thursday. This doesn't seem to me that this is offering excellent service. I should be able to get my car in for a serious sounding problem in less than three days. So, I have rated my service as 'good' because there was no accommodation from the dealership to get my car in for an evaluation in a timely manner. And I hate the new appointment process. More

Honest cost effective service. Highly recommended. This dealership has integrity. I am thinking about having even my non-Honda vehicles serviced here. The work is done as promised without any redundancy. dealership has integrity. I am thinking about having even my non-Honda vehicles serviced here. The work is done as promised without any redundancy. More

I had a great experience. The work was done correctly and efficiently. I was treated with respect. A problem arose but was treated very effectively and professionally. and efficiently. I was treated with respect. A problem arose but was treated very effectively and professionally. More