Don Ayres Honda - Service Center

I had my Odyssey in for an oil change on Friday, August 31st. The morning after my oil change I noticed a rather large oil spot on my drive way. I called in to see whether they could get it in the same day 31st. The morning after my oil change I noticed a rather large oil spot on my drive way. I called in to see whether they could get it in the same day, which they couldn't, so I had to make an appointment for the next business day. What I thought was going to be a minor oil change turned into 5 days that I could not use my car. I live 30 miles from Don Ayres, so I had to waste my time and gas taking my car back to Ft. Wayne. Come to find out the person changing my oil did not drain the oil properly and there was oil stuck in a reservoir, so that is why it was dripping. The service department did not offer to pay for my oil change or compensate me in any way for the major inconvenience this caused. More

Chuck in the Service Center, showed excellent customer service while I was in on 9/4/12. I would say I've always had a really good experience at Don Ayres Honda, but Chuck has got to be the best Service service while I was in on 9/4/12. I would say I've always had a really good experience at Don Ayres Honda, but Chuck has got to be the best Service person I've had yet. He went above and beyond on what I usually get from your Employees. Just wanted to give a great review. Thanks again. More

The last three visits to the service department have left me disappointed. Today I came in to because of a safety recall on my can. I made an appointment for 1pm. I arrived at 12:45pm. I was asked if I w me disappointed. Today I came in to because of a safety recall on my can. I made an appointment for 1pm. I arrived at 12:45pm. I was asked if I wanted an inspection. I agreed. I heard nothing during the course of my visit until I made an inquiry 2 hours later. I was told the van would be ready in 10 minutes. Forty minutes later I had to ask again. Prior work on the van was also less than satisfactory. The instrument panel had to be replaced. I left the van, things were replaced. I left the dealership to find that several lights and points on the panel were not working. I returned to have things made right. However, several bulbs had to be replaced and were not in stock. My SRS light was lite when it had not been before. I know things happen and I am usually graceful about a mishap. However, three visits in a row makes me not want to return. Sincerely, Dean J Johnson Owner 2002 Odyssey and 2005 Civic More

Not only has our experience with both sales and service Not only has our experience with both sales and service at Don Ayre's Honda met our expectations across the years, but even exceeded them. Not only has our experience with both sales and service at Don Ayre's Honda met our expectations across the years, but even exceeded them. More

Thank you for the quality service you provided for my wife and I today. We truly appreciate your expertise, low cost, and fast turn around time. The Fort Wayne area is certainly blessed to have a servi wife and I today. We truly appreciate your expertise, low cost, and fast turn around time. The Fort Wayne area is certainly blessed to have a service department like the One at Don Ayers Honda. Thank you again. More

As someone new to the area, I asked my co-workers where to take my car to get an oil change and they suggested you. After an oil change that took an hour and a half, we were informed that we needed new tir to take my car to get an oil change and they suggested you. After an oil change that took an hour and a half, we were informed that we needed new tires and a re-alignment. While we were grateful they noticed this and let us know, we are immensely unhappy with how long it took and will not be returning. We brought our car in the next week for a re-alignment and a procedure that we were told would take an hour, hour and a half at max, ended up taken three hours. This is absolutely ridiculous. At one point they even told us, oh it will only be another 20 minutes. A full hour later we finally left with our car. If it was going to take that long, tell us so we can make other plans! No one offered us any compensation for it taking twice as long, whether it was a free oil change or taking a few dollars off the cost of the alignment. We didn't need that, and think their service prices are very reasonable, but it would have been a customer service-ly gesture at the least. Quite a disappointment! More

Branden was great. Very knowledgeable, friendly, and not pushy (which I really appreciated) with his sales. He listened to my desires, needs, concerning the vehicle that I purchased, which actually fitted e pushy (which I really appreciated) with his sales. He listened to my desires, needs, concerning the vehicle that I purchased, which actually fitted everything that I was looking for, especially my pockets. And he was considerably patience with me. Thank-you once again Branden!! More

Thanks a lot to Jeremy Sullivan for helping with my car. I will recommend him to my friends.He test drove with me and then called me that the problem was fixed. Very professional service. Also, thank you fo I will recommend him to my friends.He test drove with me and then called me that the problem was fixed. Very professional service. Also, thank you for washing my car. Sincerely, Marek & Ewa Forgalski Service on 02/2/12, Honda CR-Z 2011 INVOICE#351286 More

We bought a used conversion can from Don Ayres a few years back. At the time, it had an ABS sensor light on. When we took it to Dimension Ford, they told us that there were two sensors that could be inv years back. At the time, it had an ABS sensor light on. When we took it to Dimension Ford, they told us that there were two sensors that could be involved but we wouldn't know which one needed to be replaced until we tried it. The estimate was $400 and if it turned out that the wrong one was replaced, we could expect another $400 to be added to the bill. We got a second opinion at Hires and were told the same thing, so we elected to drive without ABS. This last week we were at Don Ayres for a $12.95 oil change and asked them to check out an engine hesitation. This was repaired and they told us that the mechanic, Dan Thompson had noticed the ABS light. We explained what we had been previously told and they asked if we minded if Dan confirmed that. Tom called us back and told us that Dan's estimate was $50! Turns out Dan had paid to update his engine scan tool and was able to diagnose it as a lesser known sensor. Needless to say, we had it fixed and will heartily recommend Dan and Don Ayres to everyone!!! More

I was very pleased with the great customer service given by Kevin Cappelli and the gentleman who drove the shuttle. I will definitely recommend Don Ayers and will be back in the future for any mechanical re by Kevin Cappelli and the gentleman who drove the shuttle. I will definitely recommend Don Ayers and will be back in the future for any mechanical repairs. Sincerely, Kathleen Holland More