Don Ayres Honda - Service Center

Doug was very helpful. He listened to my concerns/questioned and offered answers and is following up with one of my concerns. He did not rush me and took the time to explain everything to me concerns/questioned and offered answers and is following up with one of my concerns. He did not rush me and took the time to explain everything to me. More

Don Ayres Honda Service is the only shop I've trusted to care for my 2004 Honda Pilot. I bought my Pilot new from Don Ayres and followed their recommended service schedules. Although I'm not an expert to care for my 2004 Honda Pilot. I bought my Pilot new from Don Ayres and followed their recommended service schedules. Although I'm not an expert mechanic, it has been comforting to know Doug Settle and his team of experts have been there to proactively keep my car running well and my family safe. With 280,000 miles on my car, I can honestly tell you my car still feels and drives like new! I have not had to worry about how I would get my family every where we needed or wanted to go, including taking us on Spring Break safely to Florida each year. What a great value the quality of a Honda vehicle and the expertise of the Don Ayres service team have provided to me and my family! More

I had a coupon for an oil change which was great. A regular oil change without coupon is priced a little high, I am not sure I would drive out if my way for a full price oil change. regular oil change without coupon is priced a little high, I am not sure I would drive out if my way for a full price oil change. More

Our car was in for service for the 100,000 miles service. We also needed new tires and a recall service was completed. Jay kept us informed throughout the day on what needed done and the progress of work. We We also needed new tires and a recall service was completed. Jay kept us informed throughout the day on what needed done and the progress of work. We are very happy with Doug Settle and Jay Hyland. They always provide great service providing detail of the work. They are the reason we keep coming back to Don Ayres and why we stick with a Honda! More

Outstanding service! Matt really cared that I was happy with the service plan before the work even started. He made sure to check over the vehicle while I was still there and look for any issues that migh with the service plan before the work even started. He made sure to check over the vehicle while I was still there and look for any issues that might come up during the srvice appointment. I really like the attention to detail and that even if I forget to mention something, Matt was more than willing to suggest a service that I might be interested in. More

We always have a wonderful experience at this dealership. Even when things go wrong, they are extremely helpful and friendly. They have a very knowledgeable, courteous staff. Even when things go wrong, they are extremely helpful and friendly. They have a very knowledgeable, courteous staff. More

The Don Ayres Honda service team have serviced my Hondas for years and the team members mentioned above have always provided the best advice and service that the Fort Wayne area market has to offer. They a for years and the team members mentioned above have always provided the best advice and service that the Fort Wayne area market has to offer. They are part of a sterling service team that cannot be beaten, in Fort Wayne. I can always count upon quality service provided courteously. Thanks for all you do! More

JAY WAS THE PERSON THAT WROTE MY SERVICE UP,I AM ALWAYS ON THE PHONE WITH WORK. HE TOOK TIME OUT OF HIS BUSY DAY TO WALK INTO THE WAITING RO0M TO TELL ME THAT I WAS PAGED BECAUSE MY CAR WAS READY TO GO. SU ON THE PHONE WITH WORK. HE TOOK TIME OUT OF HIS BUSY DAY TO WALK INTO THE WAITING RO0M TO TELL ME THAT I WAS PAGED BECAUSE MY CAR WAS READY TO GO. SURE IS NICE TO DO BUSINESS WITH CARING PEOPLE, THAT WAS THE THIRD TIME HE HAS WAITED ON ME. IT WAS SURE A VERY NICE EXPERIENCE FOR ME. WHILE I AM HERE I WOULD LIKE TO SPEAK ABOUT ANOTHER PERSON. KEVIN AND I SEEM LIKE WE ARE ALWAYS RUNNING INTO EACH OTHER AT THE DEALERSHIP. I SERVICE MY CAR EVERY THREE THOUSAND MILES AND I PUT A LOT OF MILES ON MY CAR IN A SHORT PERIOD OF TIME. SO I AM ALWAYS AT THE DEALERSHIP FOR A SERVICE AND THE ITEMS THAT GO ALONG WITH THE MILES.. EVERY TIME KEVIN SEES ME HE ALWAYS GREETS ME WITH A ( HI JOHN OR HOW ARE YOU DOING JOHN). HOW NICE IS THAT? SEEMS TO REALLY CARE ABOUT HIS JOB JUST LIKE JAY DOES.WHAT CAN I SAY ECEPT THANKS TO THOSE GUYS THAT TAKE TIME OUT TO DO A JOB THAT KEEPS ME COMING BACK TO DON AYRES! I BROUGHT MY DOG WITH ME ONE TIME. AND YOU MIGHT WANT TO PASS ALONG A BIG THANK YOU FROM ME TO THE GIRLS IN THE OFFICE WAITING ROOM. SOME WHERE THAY CAME UP WITH A DOGGIE TREAT FOR MY DOG. JOHN J HILE More

Jeremy is very proffesional and helpful. The Service Jeremy is very proffesional and helpful. The Service area is always very clean They washed our car after the service and this was not mentioned when Jeremy is very proffesional and helpful. The Service area is always very clean They washed our car after the service and this was not mentioned when scheduling the service. More

I am customer 640404 on Invoice 382039. I visited Don Ayres on October 1, 2012 at 1 PM for a recall software upgrade. I was told the fix would take maybe 2 hours. While waiting in the waiting room I wi Ayres on October 1, 2012 at 1 PM for a recall software upgrade. I was told the fix would take maybe 2 hours. While waiting in the waiting room I witnessed some of the best customer service from Mr. Wells who repeatedly visited with his client throughout the afternoon keeping him well informed. I applaud this type of customer service. I think my service was handed off from Chuck to Troy without letting Troy know I was in the waiting room. I believe I was forgotten until one of the nice cashiers finally asked my name at 5:45 PM. My battery was tested at 1:31 PM. This was my first experience visiting Don Ayres Honda for a Honda Service call, I am not sure I will be back. More