Don Ayres Honda - Service Center

I have been taking my Honda (previously my 1981 Prelude, now my 2001Accord) to Don Ayres since the mid 1990's, when I moved to the area. As a female, I have always been treated with respect. They are and now my 2001Accord) to Don Ayres since the mid 1990's, when I moved to the area. As a female, I have always been treated with respect. They are and always have been good listeners and helpful. On my most recent visit, I was having an issue with my new cell phone, not ringing. Concerned about receiving a call from the service department, I asked Mr. Suter for assistance. He figured it out and adjusted my phone to ring. They certainly are not in the business of cell phones but they have always been kind and helpful with me. I also use the shuttle service (free) that they offer while my vehicle is being serviced. This really helps me out when leaving my car so I can accomplish other things (usually attending classes at Ivy Tech or IPFW). I always allow more time than I need when using that service during busy times of the day (especially first thing or toward the end of the day) so that I can get to where I need to go on time. That is a very small "price" to pay for the ability to get around! More

I normally love working with Don Ayres. But since the scheduling process has changed (it appears to me that it has been outsourced), I am not happy with the appointment process.I came in for an oil chang scheduling process has changed (it appears to me that it has been outsourced), I am not happy with the appointment process.I came in for an oil change and tire rotation. I have been hearing an odd noise and asked for them to take a look at it. I was told it would take several hours and I did not have that kind of time to wait on that day. In the meantime, I had some medical issues and have been off work and unable to drive. I called today for an 'appointment' to have the car looked at and am told I cannot get it in until Thursday. This doesn't seem to me that this is offering excellent service. I should be able to get my car in for a serious sounding problem in less than three days. So, I have rated my service as 'good' because there was no accommodation from the dealership to get my car in for an evaluation in a timely manner. And I hate the new appointment process. More

Honest cost effective service. Highly recommended. This dealership has integrity. I am thinking about having even my non-Honda vehicles serviced here. The work is done as promised without any redundancy. dealership has integrity. I am thinking about having even my non-Honda vehicles serviced here. The work is done as promised without any redundancy. More

I had a great experience. The work was done correctly and efficiently. I was treated with respect. A problem arose but was treated very effectively and professionally. and efficiently. I was treated with respect. A problem arose but was treated very effectively and professionally. More

I went in so that they could perform the service required at 10,000 miles The entire process was flawless from the time I made the appointment to the time I drove out of the dealership. The staff, especially at 10,000 miles The entire process was flawless from the time I made the appointment to the time I drove out of the dealership. The staff, especially Matt Connett was very attentive and frequently visited the waiting area to give me updates on the progress of the work. The waiting area is pleasant. I particularly like the fact that it has tables and chairs on which one can set a laptap or other electronic device. I also liked the fact that the dealership washed my car as part of its service. I also liked the fact that the TV was not too loud so one could read or listen to other sources of information via headphones. Muted with captions would be even better. The coffee bar was also welcome. More

The Service team worked very hard to get my vehicle in on a busy Saturday.They were very friendly and kept me updated on the problem with my vehicle.They were able to finish the work that same day and did on a busy Saturday.They were very friendly and kept me updated on the problem with my vehicle.They were able to finish the work that same day and did only the work needed. More

The service experience was good. It seems like it takes so long to set up an appointment. The earliest that I could get in when I called was one week. The time before was 3 days. Even though it was warrant so long to set up an appointment. The earliest that I could get in when I called was one week. The time before was 3 days. Even though it was warranty work they didn't offer and I forgot to ask for a receipt for service performed. I called Friday and left a message for them to mail me one, but I haven't hear back yet. They normally wash the vechile, but it wasn't done when I picked up the vechile this time. I didn't ask for it to be washed, since I was in a hurry to leave when I returned. I had to ask one other time for it to be washed, which they did. More

Troy had informed me that my timing belt was due on this visit. Also, he called to reschedule my appointment due to work load. I was not expecting a $1300.00 bill. It was all explained to me. visit. Also, he called to reschedule my appointment due to work load. I was not expecting a $1300.00 bill. It was all explained to me. More

It was time for an oil change, we called made an appt. got there about 15 minutes early. They took the car in and within the hour it was done. Everyone was very friendly. We were on our way home. got there about 15 minutes early. They took the car in and within the hour it was done. Everyone was very friendly. We were on our way home. More

My car was towed into the dealership as it would not start. Doug and his team performed a thorough examination of the problem and identified a solution. It was not a normal problem and took some time start. Doug and his team performed a thorough examination of the problem and identified a solution. It was not a normal problem and took some time to identify. The teams' perserverance and resolution was greatly appreciated. The car with, over 215K miles, is running like a top again... More