Don Ayres Honda - Service Center

BAD SERVICE My husband and I were in to purchase a car about December and they offered us a lease option. We agreed to do the LEASE option with the perk of the c My husband and I were in to purchase a car about December and they offered us a lease option. We agreed to do the LEASE option with the perk of the car being maintenance free to us for the life of the lease. When husband took car into get routine oil change, they are trying to charge us for a tire rotation. So we were lied to from the beginning. When the sales person tells you "maintenance free," make sure to ask what that includes because if we knew that it only meant free oil changes we would have just bought the car out right; not lease. More

Always excellent service! My CRV has experienced some structural issues in recent years and the guys in the Don Ayres service department didn't stop looking for what was causin My CRV has experienced some structural issues in recent years and the guys in the Don Ayres service department didn't stop looking for what was causing the problems. After a two-step process over several months, the car finally drives like a dream again. Highly recommend these guys! More

"Great Service Experience" Tony greets us with a very pleasent professional attitude for all service appointments. The work has always been completed thoroughly and in a timely Tony greets us with a very pleasent professional attitude for all service appointments. The work has always been completed thoroughly and in a timely manner. Thank you Tony & Don Ayres More

Excellent customer service I was pleased by the customer service I received recently during my oil change. Would definitely be coming back. Thank you and Keep up the good work! I was pleased by the customer service I received recently during my oil change. Would definitely be coming back. Thank you and Keep up the good work! More

Exceptional Service Visit Brought our Honda CRV in for airbag recall. Received courteous service from the time I pulled into the bay, Met by Zach Bloom, Service Advisor. He Brought our Honda CRV in for airbag recall. Received courteous service from the time I pulled into the bay, Met by Zach Bloom, Service Advisor. He told me what they were going to do and about how long it would take. He kept me current on when they started and when they were about done. He made sure I was comfortable in the customer lounge. Zach also worked with me on what service items I was behind on and gave me a quote on what it would cost to get the things done that were needed. He also made sure they washed my car. It's nice to feel like an appreciated customer again. We don't get that much anymore at other places. More

Dillon is awesome! I have always had a great experience while taking my car to get the oil changed at Don Ayres Honda. Dillon is so polite and knowledgeable and not push I have always had a great experience while taking my car to get the oil changed at Don Ayres Honda. Dillon is so polite and knowledgeable and not pushy. I appreciate when a service person does not force me into unneccessary purchases. Thank you, Dillon! More

Moldings on car were peeling. Painting would cost more than replacing. Don Ayres was the cheapest. While there they also arranged to have seatbelt recall done. on car were peeling. Painting would cost more than replacing. Don Ayres was the cheapest. While there they also arranged to have seatbelt recall done. Great service and done on time More

Oil change and transmission drain and fill. All work was on time. Doug caught an error in billing and corrected it to my favor. I appreciate Doug's being alert and looking out for me. All work was on time. Doug caught an error in billing and corrected it to my favor. I appreciate Doug's being alert and looking out for me. More

Excellent service dept. My experience at Ayres service dept. is always top rate. My service advisor Chuck Suter, does an excellent job every time. He is always courteous, hel My experience at Ayres service dept. is always top rate. My service advisor Chuck Suter, does an excellent job every time. He is always courteous, helpful, and explains what work is done, as well as any problems found. As a woman, it is very important that I am treated as well as any other customer would be, regardless of gender. This visit was for my 2nd car, a 2000 Mazda Miata, and this dealership has been handling my routine service on it since it was new. My last 3 vehicles have all been Hondas, and Ayres has done/will do all my service on them. More

Better Customer Service than Walt Disney World From the moment that you drive your vehicle into their service department, you are treated like a VIP. After moving from Rhode Island to Fort Wayne, From the moment that you drive your vehicle into their service department, you are treated like a VIP. After moving from Rhode Island to Fort Wayne, I needed servicing on my 2008 Honda Pilot. Don Ayres Honda treated me as if I had been a loyal customer of theirs for twenty years. During my last visit, I arrived after their shuttle had left, but that wasn't a problem as my Service Advisor, Dillon Steenport, arranged for driver to take me right away to my work. Dillon called me to review the required work and to ensure that I was in agreement. Then, Dillon called me later in the day to let me know that the car was ready and to ask if I needed a ride. After working a long day, I arrived after their normal hours so I was not sure that I would be able to pickup my car; all I had to do was to speak to a Sales Representative and they made it all happen. I was able to pay my bill and drive my car away. The bottom line is that it is a super Team that you deal with. More