Don Ayres Honda - Service Center

They do what it takes My normal service rep, Doug Waltz, was on vacation, but he arranged ahead of time for Pete Ort to take good care of me in his place. I always get GREA My normal service rep, Doug Waltz, was on vacation, but he arranged ahead of time for Pete Ort to take good care of me in his place. I always get GREAT service, but this time was exceptional. I've been having problems with my AC system and this was the second service visit for that problem. Dave, the service technician who always works on my vehicle, came into the waiting area to listen to my first-hand experience with the problem, then kept me informed of all the things he was doing to find the problem and correct it. It turns out that this issue wasn't one that the Honda service forums had seen before, though the Don Ayres crew recently had the exact problem with another vehicle in the same model year. They not only figured out and solved the problem, they were going to share that information with the rest of the Honda service community so others could benefit from their knowledge. I cannot stress enough how impressed I was with Dave and the rest of the Honda service crew at Don Ayres. They're always courteous, efficient and helpful, but now that I understand the detail-orientation and commitment they have to helping me have the best Honda experience I can, I'm even more impressed. Thank you all! More

Above and Beyond Service I had a warranty expire by 9 days, but Doug Waltz and the service department were able to work their magic and get the part covered. I am always pleas I had a warranty expire by 9 days, but Doug Waltz and the service department were able to work their magic and get the part covered. I am always pleased with the knowledge and friendly service at Don Ayres Honda. That is why I have been a loyal customer for 17 years. More

Brakes not needed-SCAM When getting my oil changed 2 weeks ago, Don Ayers told me all 4 brakes needed to be replaced as they are at 2mm, well below the recommended. From pri When getting my oil changed 2 weeks ago, Don Ayers told me all 4 brakes needed to be replaced as they are at 2mm, well below the recommended. From prior experience, the Honda dealership is at least 2X the cost at other places for their Honda certified brakes. As a single mom, I can't afford that. Therefore, I have another technician who works on my cars, so I took it to him. He said my brakes were at 5mm, and would not need replaced for at least 6 months. I then took my car to Sears to have my tires rotated (bought my tires there) and they agreed that the brakes didn't need replaced. They said they would check them again at my next rotation (6k miles). It seems Honda was trying to get me to buy something that I didn't need. My next step is to report this to BBB. Not sure if this happens to everyone, but as a woman I feel like they might be taking advantage of me. More

Great Service Department!!! Unfortunately my radiator, on my Honda Accord, got a hole in it and I was left on the side of the road one morning. However, I was able to contact Ch Unfortunately my radiator, on my Honda Accord, got a hole in it and I was left on the side of the road one morning. However, I was able to contact Chuck Suter in the service department and he worked me into the schedule the same day. He had a radiator located and ready to be put in by that afternoon. Chuck has also been the family service guy when my wife brings in our Honda Odyssey. He does an excellent job looking out for our needs and taking care of our vehicle! We can always feel confident that our vehicles are being taken care and we are not being taken advantage of. More

Replace a recalled part Ron called me to schedule an appointment for a recalled part. When i came in on the scheduled time, the part was replaced very quickly and I was out o Ron called me to schedule an appointment for a recalled part. When i came in on the scheduled time, the part was replaced very quickly and I was out of there in no time. Ron also offered to take care of anything else I might need for the car. I had to get back to work - so i declined his offer. The whole process was very quick and efficient. - Thanks Ron!!! More

Best Car Dealership around First thing, I purchased a Honda CR-V from them. By far it was the best car buying experience I've ever had. No hassles and they quoted me a great p First thing, I purchased a Honda CR-V from them. By far it was the best car buying experience I've ever had. No hassles and they quoted me a great price. I've had the vehicle in for service (oil changes) twice. Both times everything went smooth. I got the car back when promised. The check in process was efficient. I would highly recommend Don Ayres to anyone considering buying a vehicle or looking for service. More

Good service department The service department has taken care of all my needs. I have only been in for general maintenance. They even took me in once for an oil change and I The service department has taken care of all my needs. I have only been in for general maintenance. They even took me in once for an oil change and I didn't have a appointment. Very nice More

Great Service We have been leasing a 2015 Honda Accord and have been impressed with the service at Don Ayres each time we have brought it in. At the last service ap We have been leasing a 2015 Honda Accord and have been impressed with the service at Don Ayres each time we have brought it in. At the last service appointment, Doug showed me once again why I always tell people that working with Don Ayres is the best. He was fantastic! More

Continued Great Service I recently purchased my second Honda Odyssey from Don Ayres. I always go to Don Ayres for service. All service advisors that I've met are always fri I recently purchased my second Honda Odyssey from Don Ayres. I always go to Don Ayres for service. All service advisors that I've met are always friendly and efficient. Charles Suter was no exception. More

Efficient and effective service All needs met. All issues resolved. recommended future service times. Pleasant conditions for waiting. Cost more than reasonable. Employees were fri All needs met. All issues resolved. recommended future service times. Pleasant conditions for waiting. Cost more than reasonable. Employees were friendly, courteous and very knowledgeable. More