Don Ayres Honda - Service Center

Excellent service dept. My experience at Ayres service dept. is always top rate. My service advisor Chuck Suter, does an excellent job every time. He is always courteous, hel My experience at Ayres service dept. is always top rate. My service advisor Chuck Suter, does an excellent job every time. He is always courteous, helpful, and explains what work is done, as well as any problems found. As a woman, it is very important that I am treated as well as any other customer would be, regardless of gender. This visit was for my 2nd car, a 2000 Mazda Miata, and this dealership has been handling my routine service on it since it was new. My last 3 vehicles have all been Hondas, and Ayres has done/will do all my service on them. More

Oil change and transmission drain and fill. All work was on time. Doug caught an error in billing and corrected it to my favor. I appreciate Doug's being alert and looking out for me. All work was on time. Doug caught an error in billing and corrected it to my favor. I appreciate Doug's being alert and looking out for me. More

Better Customer Service than Walt Disney World From the moment that you drive your vehicle into their service department, you are treated like a VIP. After moving from Rhode Island to Fort Wayne, From the moment that you drive your vehicle into their service department, you are treated like a VIP. After moving from Rhode Island to Fort Wayne, I needed servicing on my 2008 Honda Pilot. Don Ayres Honda treated me as if I had been a loyal customer of theirs for twenty years. During my last visit, I arrived after their shuttle had left, but that wasn't a problem as my Service Advisor, Dillon Steenport, arranged for driver to take me right away to my work. Dillon called me to review the required work and to ensure that I was in agreement. Then, Dillon called me later in the day to let me know that the car was ready and to ask if I needed a ride. After working a long day, I arrived after their normal hours so I was not sure that I would be able to pickup my car; all I had to do was to speak to a Sales Representative and they made it all happen. I was able to pay my bill and drive my car away. The bottom line is that it is a super Team that you deal with. More

Consistent Excellence We have owned or leased Hondas from Don Ayres since 2010. We have always received excellent service each time we have brought our Hondas to Don Ayres. We have owned or leased Hondas from Don Ayres since 2010. We have always received excellent service each time we have brought our Hondas to Don Ayres. The staff and technicians are on top of the daily activities and are willing to work around our schedule. We highly recommend Don Ayres sales, service and parts. More

Excellent Service I'm always greeted with a smile. I feel Jeremy is knowledge of my Honda Civic and it's service needs. He knowledge provides him the ability to answe I'm always greeted with a smile. I feel Jeremy is knowledge of my Honda Civic and it's service needs. He knowledge provides him the ability to answer my questions and that is appreciated. I normally wait for my car and it is always ready within a few minutes of stated time. Jeremy is one of the reasons I continue to have my car serviced at Don Ayres. More

Excellent!! ad a visit to Don Ayres for a safety recall on my civic. Upon entering the lot I knew just where to go because of the nice lady who scheduled my apt. ad a visit to Don Ayres for a safety recall on my civic. Upon entering the lot I knew just where to go because of the nice lady who scheduled my apt. Who instructed me over the phone when making my apt. The ship wad easy to find and the bay door was promptly opened. I was then greated by a man who was.polite took my name and told me who my associate would be. Zach then came over took info, was extremely polite. I was still getting over a sickness so I was.very quiet and not feeling well. He walked me to the waiting room with free drinks and snacks and tv. He even came to check on me and update me during the wait. The staff was excellent, the service was excellent, the waiting room was extremely nice and clean. And it's really nice to pull into a dealer and not be in the same area of the noisey shop! I will return glut future service More

Exceeding Customer expectations I have had my Odyssey for 5 years and Chuck and the Service department have performed all service work. Except for a couple oil changes when I was o I have had my Odyssey for 5 years and Chuck and the Service department have performed all service work. Except for a couple oil changes when I was out of the area. Service is always explained completely. All product recalls (2) were attended to as well as easing my concerns. All recommended maintenance intervals performed in a professional manner and the need is understood. The work is timely, courteous, and the wait is usually on target. I believe these folks go above and beyond to retain me as a customer. They have gained my loyalty for my next vehicle. Thanks Michael Bechdol More

Regular scheduled service Doug Waltz worked with me to accommodate my work scheduled to get my car there and pick me up. He is usually the one who helps me so he knows me and m Doug Waltz worked with me to accommodate my work scheduled to get my car there and pick me up. He is usually the one who helps me so he knows me and my car which is very helpful. More

Always same great service. When the service is always the same, great, one keeps coming back. I have purchased 4 cars from Don Ayres Honda, and they have been serviced only by When the service is always the same, great, one keeps coming back. I have purchased 4 cars from Don Ayres Honda, and they have been serviced only by Don Ayres Honda. More

Service experience. My service writer is Charles Suter. He is always very friendly and very professional. I always recommend Don Ayres to everyone who needs service work My service writer is Charles Suter. He is always very friendly and very professional. I always recommend Don Ayres to everyone who needs service work or are in the market for a new or used car. I also know they have one of the very best body shops in the mid west. I personally have experienced their workmanship and it is by far some of the highest quality work I have ever seen. Good job by the whole dealership. More