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2,089 Reviews of Don Ayres Honda - Service Center
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September 05, 2019
Rick Kruger ROCKS!! Rick helped me figure out how to get my Apple car play working! I could not figure it out for months and came back to the dealership and he worked wi Rick helped me figure out how to get my Apple car play working! I could not figure it out for months and came back to the dealership and he worked with me on it for over an hour and got it figured out! Talk about service! Even after the sale he cared so much! Rick totally ROCKS and will get my return business the next time I buy another Honda! More
by Shelly
July 12, 2019
Price changed three times in a couple of days We called the service dept to ask how much it would be to diagnose an error light. The service man said it would cost $85.00. So we made a morning app We called the service dept to ask how much it would be to diagnose an error light. The service man said it would cost $85.00. So we made a morning appt. My spouse showed up and all of a sudden to agree to the diagnosis the cost was now $98.00. After waiting 3 hours the service man said the cost was $100.00 because there was now another $2.00 administrative fee. Since $100.00 was paid for the diagnosis of a code, That means the $85.00 phone quote and the signed agreement for $98.00 were both lies to the client. Then they wonder why we won't let them repair our car. We don't trust liars. More
by MAP48
Employees Worked With
Zach
September 27, 2018
The absolute top notch service advisor Although everyone in the service dept are truly wonderful, I am specifically writng a review of Charles Suter. He has been my service advisor for app Although everyone in the service dept are truly wonderful, I am specifically writng a review of Charles Suter. He has been my service advisor for approximately 6 years. Charles is truly focused on making the experience at the Don Ayres service department as painless as it can be. He is constatnly trying to find ways to save me a bit of money. Charles integrity is beyond approach. If he tells me something in my car needs to be replaced, I know it does. When I recently had a problem with my radio in my new Honda Fit not working intermittently, Charlies spent a lot of time trying to reproduce the problem. He was able to get the problem to show up which got the ball rolling on replacing the audio unit. He gives me advice on wheels, tires and anything car related. Charles is a true asset to Don Ayres. I look forward to having him be my service advisor for many, many years. Thank you Charles!!!!!!!!! More
by edlchiang62
September 14, 2018
We were Krugered!! Rick Kruger made our experience in purchasing a car at Don Ayres Honda in Ft Wayne a pleasure! Rick focused on finding the right car to meet our need Rick Kruger made our experience in purchasing a car at Don Ayres Honda in Ft Wayne a pleasure! Rick focused on finding the right car to meet our needs. He represents the dealership well; quality and service are a priority for his customers. More
by Honda owner
July 04, 2018
Great Friendly Service Had appointment to get car serviced. Helpful, Friendly, Professional, And Quick Service Staff. Job Well Done. When it comes to buying a new car, we Had appointment to get car serviced. Helpful, Friendly, Professional, And Quick Service Staff. Job Well Done. When it comes to buying a new car, we will return to Don Ayres. More
by paul howard
July 01, 2018
Service on CRV & Ridgeline The service we have at Don Ayres is always the best, Chuck always has the answer for our questions and the needs we have on our vehicles. The service we have at Don Ayres is always the best, Chuck always has the answer for our questions and the needs we have on our vehicles. More
by CRVRidgeline
Employees Worked With
June 11, 2018
awesome fast service Had an auto accident and they did everything right! They took care of the insurance for me so I had little worries! They did a great job and I would Had an auto accident and they did everything right! They took care of the insurance for me so I had little worries! They did a great job and I would recommend them to anyone with a honda!! More
by ianhonda
June 09, 2018
Excellent customer service Tony provided me with excellent service. He was always pleasant and he always tries to set up my appointment as convenient as possible. Thank you! Tony provided me with excellent service. He was always pleasant and he always tries to set up my appointment as convenient as possible. Thank you! More
by Alda
Employees Worked With
Tony Vincent
May 24, 2018
Recall work. Car was dropped off. Repair was done in a timely manner and was completed sooner than was told. Dillon did a great job telling us everything. Car was dropped off. Repair was done in a timely manner and was completed sooner than was told. Dillon did a great job telling us everything. More
by BigDave
Employees Worked With
May 21, 2018
Personal Service I can't begin to tell you how pleased I am with there service! They take care of me like I was a member of their own family! I can't begin to tell you how pleased I am with there service! They take care of me like I was a member of their own family! More
by LeeLee22
Employees Worked With
Pete Ort
