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Don Ayres Honda
Fort Wayne, IN
4,831 Reviews
We hope to provide you with all the information you need as well as give you an enjoyable shopping experience. If you have any questions or concerns, please feel free to contact us via e-mail at experience@donayres.com or by phone at (260) 484-0551
Don Ayres founded Don Ayres Honda in 1970. Today, Sara Ayres operates Don Ayres Honda on a 16-acre campus in Fort Wayne, Indiana. Don Ayres Honda has been family-owned and operated for over 50 years. Sara and the Don Ayres team look forward to seeing you in their showroom soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,831 reviews
June 06, 2011
Jeremy did a good job explaining that we needed new brakes and why. He was very thorough and helpful. In the past, we have mainly worked with Jay and Troy. The service advisors and the service a brakes and why. He was very thorough and helpful. In the past, we have mainly worked with Jay and Troy. The service advisors and the service are the main reasons that we would be reluctant to look at other dealerships. We would not like to give up Honda's service. More
by car2care
June 05, 2011
Jarred H was friendly and helpful. He answered my questions and was polite. He did a great job of showing me cars and explaining the features. On the other hand Rick Squires was high strung and c questions and was polite. He did a great job of showing me cars and explaining the features. On the other hand Rick Squires was high strung and came across as rude. When I asked questions about the buying process, his tone was impatient, and condescending. The first thing my husband and another person said when meeting Rick was,"boy is he high strung." Many people have asked me about my Honda CRV, and I tell them how much I love the car, but probably would take my business elsewhere the next time. More
by Speterson
June 04, 2011
Overall all staff was very helpful. waiting area was very clean and comfortable. The complementary refreshments were a very nice touch. I look forward to working with Don Ayres more in the future. Wh very clean and comfortable. The complementary refreshments were a very nice touch. I look forward to working with Don Ayres more in the future. When I called, an appointment was set up promptly. More
by docdad
Employees Worked With
clayton
June 04, 2011
After I bought the car, they did inspection to fix several problems, had to take the car back twice. They refused to fix brakes and told me squeaking was normal (George's mechanic replaced them after several problems, had to take the car back twice. They refused to fix brakes and told me squeaking was normal (George's mechanic replaced them after being paper thin and squealers were exposed), lights continued flashing and told it was normal (Alternator replaced, flashing stopped), got a very rude voicemail about no more service would be done on the vehicle and I needed to come get it now. Took 45 days to receive title after going and getting a dealer plate after my temporary plate expired, I had to call 3 times to question people about where my title was. The day after I got it, I received a phone call claiming I needed to return the dealer plate because I had had it way too long. I explained I just got my title yesterday, they seemed confused. The next week I receive a phone call from a manager claiming the plate was going to be reported stolen. I don't see why they had 45 days (21 legally) to get me my title and I didn't even have one day to get my new registration. After talking to several friends and reading reviews about Don Ayres, I found out this is normal. I will never come back or recommend this place of business. I will also make sure I add to the poor reviews. Hopefully someone will want to get it together... More
by igby012
Employees Worked With
Multiple manangers and Aaron Warner
June 04, 2011
I had a spring break in my trunk door over the weekend. I use my car, especially my trunk, in my work as I am a courier. Jeremy ordered the part which was in the next day and Doug asked when I could get in I use my car, especially my trunk, in my work as I am a courier. Jeremy ordered the part which was in the next day and Doug asked when I could get in for it to be installed. Doug, knowing that this repair was vital for my work, got me in the first thing the next morning and got me out in 20 minutes. Truly a great response to my problem. Doug and his staff are the very best in service at Don Ayres Honda. This is not the first time my wife and I have had terrific experience in their Service Dept. Not only is Honda a great car , the service couldn't be better!! That is why we will continue to buy from and always use Honda service from Don Ayres in the future. Great people!! More
by gerald. widenhofer
June 02, 2011
The sales experience was pleasant. Aaron was extremely knowledgeable about the vehicle; he was very helpful and not at all pushy. The service however, was extremely disappointing. I have encountered knowledgeable about the vehicle; he was very helpful and not at all pushy. The service however, was extremely disappointing. I have encountered two maintenance issues within the first 24 hours. A screw was broken off in the license plate holder and left unattended, which took several hours to get corrected and cost me two trips to service. The second issue, even more appalling, was a small plastic cover TAPED on the underside of the front bumper which of course fell off immediately at the first washing. For a "certified" Honda vehicle, these minor yet aggregating mishaps speak volumes for the quality of work that the service department puts out! Both items are completely unacceptable for the fact that they were identified and not corrected during the certification inspection...kind of makes me wonder what else I will uncover. More
by tbernhardt
Employees Worked With
Aaron Warner
May 31, 2011
We were very pleased with our experience with Don Ayres Honda and love our new Odyssey. Mark Harrison was very helpful along with other members of the Honda team in helping us receive the vehicle we wanted Honda and love our new Odyssey. Mark Harrison was very helpful along with other members of the Honda team in helping us receive the vehicle we wanted and for helping us with the transition of acquiring a new vehicle. More
by ejfrappier
Employees Worked With
Mark Harrison
May 31, 2011
Don Ayres has the best service by far. I have been a satisfied customer of theirs since 1998 when I purchased my 1st Honda (CRV). I now own a 2006 Pilot and all my service is done by Don Ayres, I would satisfied customer of theirs since 1998 when I purchased my 1st Honda (CRV). I now own a 2006 Pilot and all my service is done by Don Ayres, I wouldn't take my vehicle any place else! I also like the fact that even for a simple oil change, they will wash my car. More
by cracette
Employees Worked With
Can't remember.....
May 31, 2011
Our overall experience was great. Ben was very honest and up front about everything we asked. This is our 1st new car and our 1st experience with a Honda. So far so good!! We purchased seat covers and and up front about everything we asked. This is our 1st new car and our 1st experience with a Honda. So far so good!! We purchased seat covers and we have been called already about setting up a time to get installed. More
by dwilcoxson
Employees Worked With
Ben Maggert
