Don Ayres Honda

I have been a long-time customer of this dealership, both as a new car buyer and a service customer. My experience has always been very positive. I wish all businesses with which I deal had the same degree o as a new car buyer and a service customer. My experience has always been very positive. I wish all businesses with which I deal had the same degree of customer-friendly attitude. More

I had my 20 year old daughter take my car in for an oil change and she said the gentleman she dealt with was very short with her and when he stated the problem might be a leak in the oil pan she told him I change and she said the gentleman she dealt with was very short with her and when he stated the problem might be a leak in the oil pan she told him I had just had that fixed and he said "When?" Well she wasn't sure of the date but I have always had my service done at Don Ayers so why did he not go look it up on the computer? She said he was unhappy with her the minute she stopped in without an appt. and made her feel she was not welcome there. I told her next time to find Doug or Jay since I have been coming there since I purchased my first Honda in 1988. I will be sure and bring in my car myself next time in order to make sure that I get my questions answered without an attitude. I thought it would be ok for my daughter to bring it in since it was just an oil change, but I guessed wrong! More

I have always found Don Ayres and Shawn Baney, in particular to be great to work with. The price we negotiate was fair and the personal relationship was great. Would I recommend to friends, YOU BET. particular to be great to work with. The price we negotiate was fair and the personal relationship was great. Would I recommend to friends, YOU BET. More

We've serviced both of our Hondas @Don Ayres and appreciate their politeness, promptness and their courtesy van to shuttle us to either work or the mall while the cars we're being serviced. They're appreciate their politeness, promptness and their courtesy van to shuttle us to either work or the mall while the cars we're being serviced. They're all very professional from their sales staff to the technicians. I would recommend their dealership to friends & family. More

We needed a quick oil change on our Odyssey and I called and they got me in on the same day. The price was also very reasonable. Very personable service personnel also. and they got me in on the same day. The price was also very reasonable. Very personable service personnel also. More

Very good experience in replacing my outside mirror of my CRV. The man who usually works there ordered the work. Thank you, Mrs. Pamela Werling CRV. The man who usually works there ordered the work. Thank you, Mrs. Pamela Werling More

Had an appointment for service and tire rotation and was told that the power steering fluid smelled burnt and did I want the system cleaned and fluid replaced. I asked when this was supposed to be done and told that the power steering fluid smelled burnt and did I want the system cleaned and fluid replaced. I asked when this was supposed to be done and was told around 50 thousand miles and my Civic had 88 thousand miles on it. So my bill was $80 more that I expected.Also I change oil every three thousand miles and ask the guys to put that on the reminder sticker but the last three time that has not happened. The good news is that I like this dealership very much !! Vern Frisby More

We own two Honda automobiles and the service department at Don Ayres is the textbook example of outstanding customer service. All the service people there are very friendly and helpful. I am especially p at Don Ayres is the textbook example of outstanding customer service. All the service people there are very friendly and helpful. I am especially pleased with the service adviser Doug Settle, however they are all excellent. Just as important is that their work is first-rate. They have always correctly diagnosed and fixed problems the first time. I never feel they are trying to rip me off. In fact sometimes they will bring to my attention a problem that does not need to be repaired immediately, but rather should just be monitored. In other words they don't recommend to get something fixed right away unless it is absolutely necessary. We could not be any more happier with the service department and would recommend them to anyone. We will keep buying Hondas and getting them serviced at Don Ayres. More

We like to deal with Doug Settle in service and have dealt with him for many years. He knows how particular we are with our vehicles and always tries to please my wife and I. He's the best! dealt with him for many years. He knows how particular we are with our vehicles and always tries to please my wife and I. He's the best! More

I did not answer several of the questions because I wanted to rate both my salesman, Rick Z. and the sales manager, Bill and the finance lady, Jami on duty at the time of signing paperwork 7-9-11. R wanted to rate both my salesman, Rick Z. and the sales manager, Bill and the finance lady, Jami on duty at the time of signing paperwork 7-9-11. Rick was fantastic. Rick tried to get neccessary things taken care of before my complete purchase transaction. He is still wanting to assist in issues that were addressed at the time of deposit and purchase that I feel was just "iced" over since I'm a woman and to get me out the door. While in Jami's office signing paperwork she was rude and very impersonable. I had the feeling that she was ticked off because I was approved elsewhere on my own for a much lower interest rate than she offered Rick to present to me. That is my right to "shop" elsewhere for financing. When completing signing paperwork, I went into the showroom and looked for Rick, whom was at the sales managers desk. Bill was reprimanding Rick for promises made that should have not been promised. Bill stated that he was not going to put tires on the vehicle that he was already losing money on the deal and he might not even close the deal even though it was promised by the sales manager on 7-9-11, if that's what it took to close the deal, I heard that myself. I felt sorry for Rick for this managers actions, volume and attitude. Had I not already signed paperwork or been another prespective customer in the showroom I would have hit the doors quickly and took my business elsewhere. After leaving Don Ayres I received a phone call from Bill apologizing. Quite frankly he didn't want to hear me out. It was a phone call like he was "covering his butt". I am a returning customer. I have purchase 2 vehicles prior, along with my parents and my son in purchasing vehicles and service. After Bill's tyrant and Jami's attitude I would not be so committed to Don Ayres. I can not believe that for a new set of tires, what $300 maybe, that I would recieve such the run around. The noise that I heard is still present, and I stopped by on 7-12 and talked to Rick. I will be bringing the car back on 7-14 per Rick because that is my next day available due to my work schedule. On the day of pick up 7-11, Rick told me that he was told that the noise we heard was a low tire. Rick went above what was to be expected for his customer service, in which I would purchase from HIM again. I was highly disappointed. Sincerely, Shelly Habegger More