Don Ayres Honda

I recently purchased my second Honda through Don Ayres. Justin Price, a new member of their team, answered every question and concern. He was highly knowledgeable and completely focused on the needs I was Justin Price, a new member of their team, answered every question and concern. He was highly knowledgeable and completely focused on the needs I was looking for in a new vehicle. Sales to service, Don Ayres is second to none. Thank you Justin for making my car buying experience enjoyable. More

Andy Yergler was a great salesman. He was able to answer all of my questions and point me toward the right vehicle for me. When I initially came in I had a few different ideas on what kind of car I was loo all of my questions and point me toward the right vehicle for me. When I initially came in I had a few different ideas on what kind of car I was looking for. Andy discussed all of my options and was very helpful in determining the pros and cons. At the end of the day, I decided to purchase a 2010 Honda Accord. It is a great vehicle and my family and I are very satisfied. Thank you Don Ayres Honda. More

Friendly greeting on arrival. I was immediately connected with my service advisor. He discussed with me all of the things that should be done and the length of time it would take. He called me wi connected with my service advisor. He discussed with me all of the things that should be done and the length of time it would take. He called me with a few additional things that were found that should be added and explained how much longer it would take. He communicated very well and the experience was great. More

I came in for an oil change, and a noise in the front end. When they couldn't see anything wrong, I asked him to please drive it; he did, and found the problem. They fixed it that very day! I was thrille end. When they couldn't see anything wrong, I asked him to please drive it; he did, and found the problem. They fixed it that very day! I was thrilled. And it cost even less than the quote he gave me. (He did forget to replace my windshield wipers but that's not so important to me). I really appreciated the service I got and the time he took to explain to me what he did, and why. I will definitely come back, and will refer others as well, if the topic arises. More

First service on our new CR-V. All was great except the car wash they provided (free with the OLF). If was so badly water stained I took it straight to get it washed as it was not presentable. Other than car wash they provided (free with the OLF). If was so badly water stained I took it straight to get it washed as it was not presentable. Other than that all was great! More

Ask these guys a lot of questions. I still feel there's something funny about our car; something they didn't tell us. Financing, although Jami was great, I felt duped. We stated 60 months in our cr there's something funny about our car; something they didn't tell us. Financing, although Jami was great, I felt duped. We stated 60 months in our credit application and were presented with a 72 month loan. Having driven all the way from Cleveland for the car, that was unsettling for my wife and I. Returning home, it took us a couple of days to look at the car without distaste - sort of like leaving a bad taste in our mouths. We'd like to believe the dealership was helpful, but I felt the price should have been more negotiable on the car, and then that 72 month surprise - both reflect poorly on the dealership to us. Having just sold the same model of car, I am more than aware of the bargaining in selling a car. Sitting in the dealership, we realized the car we HAD was better than the one we were purchasing. Dave Smith did his best to contend with us, but we were wavering at that point. When I questioned the price again, he offered to show us older cars instead of offering us a better deal on the car we came to buy. It felt like the dealership was just playing hardball, and being a business owner myself, I know the give and take in pricing. Don Ayers was not giving a dime and that made us feel like we were being taken advantage of, since we had traveled so far. Overall, I wouldn't say we wouldn't go back, but in all the years of buying cars, this was probably one of the least enjoyable transactions. More

Since I purchased my vehicle on-line it was important to have quality/accurate communication. Joe Parro provided all the necessary information and follow through to make it a great transaction. The people have quality/accurate communication. Joe Parro provided all the necessary information and follow through to make it a great transaction. The people at Don Ayres were professional, friendly,and made my visit feel like a family get together. Also, Joe spent all the time I needed to go over all the information about the car, from the multiple features, operating recommendations, and service options. I would highly recommend this dealership and would definitely purchase another vehicle from them. More

Have always been courteous, friendly and honest. Have assisted resolving problems, even if the issue is beyond warranty. BTW, I selected good for the price, because I obviously would always prefer t assisted resolving problems, even if the issue is beyond warranty. BTW, I selected good for the price, because I obviously would always prefer to pay less. More

This car was purchased out of state for us, and the dealer did not tell us up front that Inidana did NOT collect all of Ohio tax, therefore when we were discussing price, I thought it included everythi dealer did not tell us up front that Inidana did NOT collect all of Ohio tax, therefore when we were discussing price, I thought it included everything, but in fact we discovered we would have to pay an addition $700 for Ohio tax. I feel that he should have disclosed this at the time of price negotiation. I had an issue with the purchase contract after looking over it the next day. I realize it was my mistake not to review it in detail at the time of signing. The purchase price and the trade in price was not what we originally discussed. Although the out the door price was the same, the purchase price and the trade was raised $2032. Since Ohio tax is based on the purchase price, this caused us to owe additional Ohio sales tax. I called Bill to ask if he could have the buyers order changed showing the price that he originally quoted rather than the inflated price that they chose to use. I was told that it was a sign contract and they would do nothing. I was made to feel that I was asking them to do something illegal when I was just asking them to use the figures that we were originally quoted rater than their inflated price. When I asked why it was changed from what we originally discussed, he hung up on me!!!! Although I was upset about the situation, I was not rude or mean, I merely wanted a reason for the price change. I have purchased close to 20 Honda products over my lifetime and will continue to buy Honda as it is a solid, great vehicle. I will never again consider Don Ayres for a purchase. I see absolutely no reason for a salesman to hang up on a customer. More

Rick met us on site with a friendly, non-pushy attitude, asked what interest we had and calmly, warmly invited us to review several autos on the lot. One vehicle struck my fancy and he did not but encourag asked what interest we had and calmly, warmly invited us to review several autos on the lot. One vehicle struck my fancy and he did not but encourage me to know more about the car. An invitation to drive it was welcome and he accompanied me around the block. All the presentation impressed me and it was easy to enter into a discussion that resulted in a sale. Rick represented Don Ayres Honda in a professional manner. His style was pleasant but not overpowering, combining the "closing" that both the company and we expected. He is a credit to the sales staff, and I am pleased to recommend both he and Ayres to my friends. Rev. William E. D. Barlow 5217 Goldfinch Lane Fort Wayne, IN 46818 More