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Dolan Toyota
Reno, NV
1,166 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,166 reviews
September 16, 2023
I had come back for a service on my vehicle after using a different dealership for a while - sadly the customer service in the last few years seems to have gone downhill. Long waits to get my vehicle checked different dealership for a while - sadly the customer service in the last few years seems to have gone downhill. Long waits to get my vehicle checked in despite many staff members standing around in the entrance. The courtesy driver I needed to get me to work after I finally got checked in ignored me while he spent quite a bit of time rearranging the coffee area. When he finally answered my request for ride it was still an arduous walk for him to the vehicle, not sure how safe he is to be in that role. More
by excustomer
Employees Worked With
Service dept
August 29, 2023
We recently purchased (08-16-2023) a new 2023 Toyota 4Runner Limited from Dolan Toyota. We were shopping for the best overall deal, the lowest FINAL "out the door" price with ALL fees, taxes, add-ons an 4Runner Limited from Dolan Toyota. We were shopping for the best overall deal, the lowest FINAL "out the door" price with ALL fees, taxes, add-ons and extra costs included - EVERYTHING - we were very clear that we wanted to pay for the vehicle IN FULL and have no surprises after the sale ... well, when we started the DMV registration process a few days ago, we found out that Dolan had failed to disclose that there would be an additional fee at the DMV of over $700! NOT COOL! We had anticipated going to Dolan for future purchases, but not now - all we asked for was a clear, transparent negotiation with a low FINAL price ... too bad neither salesman comprehended the meaning of TOTAL and FINAL price - we will be steering our family and friends elsewhere for Toyota purchases .. More
by tntquintero
Employees Worked With
Brandon Jones, Anthony Vides Garcia
August 28, 2023
Took 3. 5 hrs to change oil, wiper blades, rotate tires and perform vehicle check. Got there at 7:30 am and was not complete until after 11:00 am. Was told 5 hrs to change oil, wiper blades, rotate tires and perform vehicle check. Got there at 7:30 am and was not complete until after 11:00 am. Was told would be complete by 9:30 am. Very high prices but very inefficient service!!! More
by ferre3
Employees Worked With
Service dept - very inefficient or over scheduled!
August 23, 2023
They are a service mill, creating their own demand above and beyond manufacturer's recommendations. I serviced two cars there in the last two days. Each day they recommended un-needed services at high costs and beyond manufacturer's recommendations. I serviced two cars there in the last two days. Each day they recommended un-needed services at high costs. More
by CPTJack76
Employees Worked With
IAndrew Lopez
July 25, 2023
I've lived in 4 metro areas and have purchased cars in all 4 of those markets over the years. By far, Dolan Toyota has been the easiest to work with, each and every employee is outstanding and ownership all 4 of those markets over the years. By far, Dolan Toyota has been the easiest to work with, each and every employee is outstanding and ownership understands what customer satisfaction means. Thank you all for making this process the easiest ever, and for your loyalty to me as a customer. I will definitely purchase my next vehicle from Dolan Toyota. More
by kenmowad
Employees Worked With
Thank you Kris, Thank you Cesar, Jeremy Sinner, Brady Dolan, Steve Nadeau, Zac Barrett
July 12, 2023
great inventory of certified toyota trucks! easy to work with this dealer on a remote purchase. continued to be helpful after the purchase with the ca dmv registration process. easy to work with this dealer on a remote purchase. continued to be helpful after the purchase with the ca dmv registration process. More
by dpodesto
Employees Worked With
Toby
April 10, 2023
great! easy quick process. in and out with a great deal that matches offers from carson city. easy quick process. in and out with a great deal that matches offers from carson city. More
by sanpea2
Employees Worked With
Craig Burkham, Mark Miller, Daniel Frank, Andrew Swanson, Zac Barrett
April 02, 2023
Outstanding Service Department. I immensely recommend it. Cory made my and Jesse's, my dog's, day. He welcomed us with a smile. He appeared a very nice and kind; and handed Jesse a I immensely recommend it. Cory made my and Jesse's, my dog's, day. He welcomed us with a smile. He appeared a very nice and kind; and handed Jesse a treat. Thank you, Cory! Logan Striplin, Service Specialist was superbly professional, respectful and personable. Gentleman. Thank you, Logan! Christian Gerodias, Service Advisor communicated with me clearly via texting. It was so plausible and refreshing. Thank you, Christian! More
by katherinepiegdon
Employees Worked With
Cory/Logan Striplin (Service Specialist)/Christian Gerodias (Service Specialist)
