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Dolan Toyota
Reno, NV
1,161 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,161 reviews
November 24, 2023
They took half a day to get to work. But they did a very good job. My truck handles better than it has in years. But they did a very good job. My truck handles better than it has in years. More
by gsand
Employees Worked With
Service Manager, George Moran, Jeremy Sinner, Jesse Huggins, Waylon Tipton, Jonathan Duarte
October 04, 2023
The facility was clean. Staff were helpful and greeted me as I walked onto the lot. Nate in Finance was very helpful and made sure my new truck was in working order. The gi Staff were helpful and greeted me as I walked onto the lot. Nate in Finance was very helpful and made sure my new truck was in working order. The girls in rental helped get me into a rental while the truck was serviced. They were more than friendly and helpful. This isn’t my first purchase from Dolan and I will continue to use them. More
by Montanagirl1987
Employees Worked With
Nate in finance.
September 24, 2023
I have been buying cars for many years (60) and Dolans is the best car business I have ever dealt with.. The service personnel are great, very knowledgeable and always keep their committments. I would not g the best car business I have ever dealt with.. The service personnel are great, very knowledgeable and always keep their committments. I would not go any where else for service on my Tacoma. More
by bobchidester10
Employees Worked With
Sierra Murphy
September 16, 2023
I had come back for a service on my vehicle after using a different dealership for a while - sadly the customer service in the last few years seems to have gone downhill. Long waits to get my vehicle checked different dealership for a while - sadly the customer service in the last few years seems to have gone downhill. Long waits to get my vehicle checked in despite many staff members standing around in the entrance. The courtesy driver I needed to get me to work after I finally got checked in ignored me while he spent quite a bit of time rearranging the coffee area. When he finally answered my request for ride it was still an arduous walk for him to the vehicle, not sure how safe he is to be in that role. More
by excustomer
Employees Worked With
Service dept
August 29, 2023
We recently purchased (08-16-2023) a new 2023 Toyota 4Runner Limited from Dolan Toyota. We were shopping for the best overall deal, the lowest FINAL "out the door" price with ALL fees, taxes, add-ons an 4Runner Limited from Dolan Toyota. We were shopping for the best overall deal, the lowest FINAL "out the door" price with ALL fees, taxes, add-ons and extra costs included - EVERYTHING - we were very clear that we wanted to pay for the vehicle IN FULL and have no surprises after the sale ... well, when we started the DMV registration process a few days ago, we found out that Dolan had failed to disclose that there would be an additional fee at the DMV of over $700! NOT COOL! We had anticipated going to Dolan for future purchases, but not now - all we asked for was a clear, transparent negotiation with a low FINAL price ... too bad neither salesman comprehended the meaning of TOTAL and FINAL price - we will be steering our family and friends elsewhere for Toyota purchases .. More
by tntquintero
Employees Worked With
Brandon Jones, Anthony Vides Garcia
August 28, 2023
Took 3. 5 hrs to change oil, wiper blades, rotate tires and perform vehicle check. Got there at 7:30 am and was not complete until after 11:00 am. Was told 5 hrs to change oil, wiper blades, rotate tires and perform vehicle check. Got there at 7:30 am and was not complete until after 11:00 am. Was told would be complete by 9:30 am. Very high prices but very inefficient service!!! More
by ferre3
Employees Worked With
Service dept - very inefficient or over scheduled!
August 23, 2023
They are a service mill, creating their own demand above and beyond manufacturer's recommendations. I serviced two cars there in the last two days. Each day they recommended un-needed services at high costs and beyond manufacturer's recommendations. I serviced two cars there in the last two days. Each day they recommended un-needed services at high costs. More
by CPTJack76
Employees Worked With
IAndrew Lopez
