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Dolan Toyota

Reno, NV

4.1
1,166 Reviews

2100 Kietzke Ln

Reno, NV

89502

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Showing 1,166 reviews

January 11, 2019

Great experience Service advisor, Jesse, was first rate. Great communication and response. Shuttle drivers Dave and Kevin were prompt, professional and extremely per More

by Codowmca
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse
Jan 11, 2019 -

Dolan Toyota responded

We are honored to have you as a loyal Dolan Toyota customer! It's fantastic to hear that your latest service appointment went smoothly. Thank you so much for your five stars!

January 07, 2019

The Best Car Buying Experience of My Life From the start, Evelyn Araujo was extremely helpful in narrowing down what type of cars would fit my budget and needs. She checked in with me during t More

by JBegbie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Madison VanNostrand, Zac Barrett, Evelyn Araujo
Jan 07, 2019 -

Dolan Toyota responded

Thank you for sharing your experience so others will know what it's like to be a guest at Dolan Toyota! It's fantastic to hear that Evelyn and Madison helped find the best vehicle for you and truly listened to your needs, we really love that you had fun during the car-buying process! Congratulations on your new car and thank you again!

January 05, 2019

All employees were knowledgeable, nice and patient. No problems. Everyone nice, patient and knowledgeable. Questions answered quickly. Very satisfied with the jobs done by Brandon Jones, Eric Evans, Mic More

by Happy Prius owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Evans, Brandon Jones, Michael Parker, Sarah sasville,
Jan 07, 2019 -

Dolan Toyota responded

Thank you for the fantastic review! We are delighted that our team provided patient and knowledgeable service and were able to answer all of your questions. Hope to see you again at Dolan Toyota!

January 04, 2019

Great service I walked in and you had me out of there within a 2 hours. Everyone was nice and answered all of my questions. I will definitely be going back More

by Tvalentine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CJ
Jan 04, 2019 -

Dolan Toyota responded

Thank you so much! It's fantastic to hear that you received helpful service that earned your business. See you next time at Dolan Toyota!

January 03, 2019

The Extra Mile I was looking for a hard to find Toyota Tacoma, low miles, 4 doors, 4x4, in good condition and of course for a low price. Most places would tell you More

by Acroz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sara Rooker, Chris Clark, George Moran, Jeremy Sinner, Brady Dolan, Jesse Huggins
Jan 03, 2019 -

Dolan Toyota responded

There is nothing we love more than hearing that our customers are getting into their dream cars! It's fantastic that our team was able to find you the perfect Toyota Tacoma at a fair price. Congratulations and thank you for the review!

January 03, 2019

Excellent service as always Beth Pollard and the Dolan team never fail to impress. This is our 5th purchase from them and we will be back. Always get a fair deal with no hassle More

by Del R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sara (Beth's Assitant), Beth Pollard, Daniel Frank
Jan 04, 2019 -

Dolan Toyota responded

Thank you so much for being a loyal Dolan Toyota customer! We love that you can count on us for a hassle-free car-buying experience. Enjoy your new car!

January 01, 2019

Toyota Cares for your Toyota! Dolan Toyota in Reno is where I bought my 2018 Corolla and they have been my go-to for all of my car’s maintenance. I have brought it in 3 times so fa More

by tat2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Umphress
Jan 02, 2019 -

Dolan Toyota responded

Thank you for sharing your experience so others will know what it's like to be a guest at Dolan Toyota! We love that you've received consistently quick and thorough service during your maintenance appointments and that you've driven off in a freshly-washed car. We also are glad you can relax comfortably while you wait. Happy New Year!

December 30, 2018

New car purchase Our buying experience at Dolan Toyota was great from start to finish.We worked with Steve Umphress, he was very helpful and we never felt pressured, i More

by Dawgfan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Umphress and Alexia Guzman, Craig Burkham, Zac Barrett
Dec 31, 2018 -

Dolan Toyota responded

We strive to provide a pressure-free car-buying experience and are thrilled that Steve made this true for you. Thanks so much for taking the time to write us a review. We will see you again at Dolan Toyota!

December 30, 2018

Buying a 2019 4 Runner Process was very smooth. Great salesperson in Eric Evans. Very Straight forward process with Michael Parker in finance office. The person doing the More

by Harvey1965
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Evans, Michael Parker
Dec 31, 2018 -

Dolan Toyota responded

Hi Harvey - Thanks for coming to Dolan Toyota for your second Toyota 4Runner! We are happy to hear that the process was simple and straightforward and that you got a great deal on your new car. We appreciate your business and your review!

December 29, 2018

Took 2 unscheduled visits to fix a simple problem. Disappointed that it took two trips to fix a skid plate on my 4 Runner. I almost lost the skid plate because they didn't bolt it on correctly after a More

by nvmtman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
A young man who greets.
Jan 02, 2019 -

Dolan Toyota responded

I am very sorry to read that you are disappointed. It is concerning to hear about the issue with your skid plate - would you consider giving me a call so I can look into what happened here? Thank you, Lucas Kunze - Service Manager - 775-384-5285

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