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Dolan Toyota
Reno, NV
1,154 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 28, 2023
We purchased a car from the dealership in December. Jayden did a fantastic job on sales. I do not see his name in the sales department below. I was completing the transaction and the dealership phones Jayden did a fantastic job on sales. I do not see his name in the sales department below. I was completing the transaction and the dealership phones kept ringing, no one answered. I left messages, no reply. The Sales person noted above, took my call on his day off from home and tried to support the sale. He gets 5 stars for his support of the transaction. There was no way of getting to the others on the sales team at the dealership. I tried for hours. The financial person, Yasmine, did kindly pick up her phone in the late morning but indicated she was not working yet. She told me until EVERY penny was accounted for and all transactions were complete and on HER desk, there would be no key, no sale, or anything. She gave me a direct phone number and told me to contact her directly with any other questions. I tried to call later when I still needed support to finalize the transaction and get the funds to the dealership. She must have been busy, did not pick up. She told me no certified check or cashier's check was accepted. I was not trying to take something for less than the agreed price. It was not a very good conversation. I felt as though the dealership thought I was trying to steal their vehicle. I had to go through more paperwork than when I purchased my home. This was a cash sale. Thank you. More
by tej2
Employees Worked With
Jayden, Yasmine Quintero
December 28, 2023
I bought my car just before leaving VA from a dealership I loved. I bought the extended warranty and my car has about 13,528 miles on it. The first time I was in Dolan for service t was great. The car ha I loved. I bought the extended warranty and my car has about 13,528 miles on it. The first time I was in Dolan for service t was great. The car has had a few recall items that Donal has addressed. I had service maintenance done and the recall issues were addressed at the same time. But the last couple of times I have been in to talk to someone the team seems indifferent to say the least. The last visit made me rethink who I want working on my car. I have a small piece on the hood of my car that is missing. Service told me to go to parts, parts had to go talk to service to see if it was covered. Service says they will need it for the whole day to even tell me if it is covered? They sent me to talk to Andrew Lopez who said they need it the whole day because they may need information from the vehicle. So the way it was explained they need a whole day to determine the part number and if it is covered then they will need another whole day to put this small part on. I live in Cold Springs and they claim they can give me a ride home and pick me up but I am not sure I believe it. More
by lachappell65
Employees Worked With
none, none, none, Stan Arnold
December 08, 2023
Wish I would not have made purchase with Dolan. Sales person rushed the process and didn't walk the car with me before purchase. Found paint chips and dings that should have been fixed by the deale Sales person rushed the process and didn't walk the car with me before purchase. Found paint chips and dings that should have been fixed by the dealership after I signed paperwork that every thing looked good (That was my fault, but for a place that says they treat you like family? Really?). Stripped the car after I said I would go with them instead of enterprise. Floor mats, cargo cover, skid plate, running boards, and spare key were all removed for no reason and lost? Spare key, floor mats, and cargo cover were replaced, but almost drove off the lot without cargo cover. Car was detailed 3 times and is still has stains on the passenger seats and dog hair in the middle console. Finance manager called me cheap for not getting additional warranties. Lost my spot in the customer que and had to wait additional 3 hours. After 1st detail was unsatisfactory, sales rep said it would take 15 mins to fix. Waited another hour and just washed the car. I am not one to leave reviews, but I would not purchase from Dolan again. Spent so much money and just keep getting told we are really busy and doing our best. Doesn't really seem like you care about customers, more about moving overpriced vehicles. Try my hardest to keep a positive relationship with the dealership since I am stuck with them. More
by MMNV
Employees Worked With
Toby, Dani, Doug, and Maddy
November 24, 2023
They took half a day to get to work. But they did a very good job. My truck handles better than it has in years. But they did a very good job. My truck handles better than it has in years. More
by gsand
Employees Worked With
Service Manager, George Moran, Jeremy Sinner, Jesse Huggins, Waylon Tipton, Jonathan Duarte
October 04, 2023
The facility was clean. Staff were helpful and greeted me as I walked onto the lot. Nate in Finance was very helpful and made sure my new truck was in working order. The gi Staff were helpful and greeted me as I walked onto the lot. Nate in Finance was very helpful and made sure my new truck was in working order. The girls in rental helped get me into a rental while the truck was serviced. They were more than friendly and helpful. This isn’t my first purchase from Dolan and I will continue to use them. More
by Montanagirl1987
Employees Worked With
Nate in finance.
September 24, 2023
I have been buying cars for many years (60) and Dolans is the best car business I have ever dealt with.. The service personnel are great, very knowledgeable and always keep their committments. I would not g the best car business I have ever dealt with.. The service personnel are great, very knowledgeable and always keep their committments. I would not go any where else for service on my Tacoma. More
by bobchidester10
Employees Worked With
Sierra Murphy
September 16, 2023
I had come back for a service on my vehicle after using a different dealership for a while - sadly the customer service in the last few years seems to have gone downhill. Long waits to get my vehicle checked different dealership for a while - sadly the customer service in the last few years seems to have gone downhill. Long waits to get my vehicle checked in despite many staff members standing around in the entrance. The courtesy driver I needed to get me to work after I finally got checked in ignored me while he spent quite a bit of time rearranging the coffee area. When he finally answered my request for ride it was still an arduous walk for him to the vehicle, not sure how safe he is to be in that role. More
by excustomer
Employees Worked With
Service dept
