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Dolan Toyota

Reno, NV

4.1
1,166 Reviews

2100 Kietzke Ln

Reno, NV

89502

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Showing 1,166 reviews

October 13, 2019

Stress free! I originally came into Dolan Toyota 2 weeks ago looking for a car. I didn’t love anything I looked at and thought I had something specific in mind tha More

by Shughes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris Surabotsopon
Oct 14, 2019 -

Dolan Toyota responded

For you to say that you had one of your best car-buying experiences with us at Dolan Toyota makes our day! We are thrilled that Kris helped you find the best option for you. Thank you for your business!

October 11, 2019

Outstanding Service I notified Ryan Dolan by mail complimenting my Service Advisor and Staff Brett arranged for Uber as well as a rental Dolan Toyota is amazing More

by Reno2011
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett
Oct 11, 2019 -

Dolan Toyota responded

Thank you so much! We are grateful for your support and kind review of Dolan Toyota.

October 11, 2019

New car repair Over all great service, but very concerned that my whole navigation system and radio had to be replaced with less then a 1000 miles on the a 2019 High More

by Greg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nile Bremerton, Ken Cerny
Oct 14, 2019 -

Dolan Toyota responded

Hi Greg, I'm glad to hear that you had a good service experience with our team. If there's anything I can do to answer questions about the nav and radio please don't hesitate to call me directly. Thank you, Ken Cerny - Service Manager - 775-826-5050

October 11, 2019

Brandon and Steve Brandon Jones and Steve Umphress at Dolan Toyota were very professional and helpful in every way . they are awesome auto sales professionals. They are More

by Cheryl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Jones, Steve Umphress
Oct 11, 2019 -

Dolan Toyota responded

Hi Cheryl - We love hearing kind words about our wonderful team and really appreciate you sharing your positive feedback about Brandon and Steve! Thank you so much.

October 10, 2019

Excellent employees great service everyone’s friendly everything went fine I felt like I knew everyone there I hat I had a great experience I will go back to Dolan Toyota to buy a vehicle no problem More

by Juandp
Recommend Dealer
Yes
Employees Worked With
Irma Mendoza
Oct 11, 2019 -

Dolan Toyota responded

We can’t thank you enough for your support of Dolan Toyota! We hope to see you again soon and thank you for your business. Have a great day!

October 08, 2019

Another exceptional experience. This is the third family car we've purchased from Dolan Toyota and I continue to be impressed by the quality of service, price, ease to work with and how well we're treated d More

by Andy
Recommend Dealer
Yes
Employees Worked With
Brady Dolan
Oct 08, 2019 -

Dolan Toyota responded

Hi Andy! Congrats on purchasing your third car from Dolan Toyota. Your loyalty to our dealership is wonderful and we are thankful to have you as a customer. We look forward to seeing you soon. Have a great week!

October 08, 2019

This was the second time I had a service appointment the they could not honor. This last time I had an appointment to get an oil change at 2:45. When I got there I was told it was going to take 3 hours ( wh More

by WD
Recommend Dealer
No
Employees Worked With
Service
Oct 23, 2019 -

Dolan Toyota responded

It's very disappointing to receive this feedback as we strive to deliver five-star service to all of our guests. Clearly, there were mistakes made on our end and I appreciate you bringing these concerns to my attention so we can address them. I apologize for the inconvenience we've caused and am available to take your call if you would like to discuss anything further. Thank you, Ken Cerny - Service Manager - 775-826-5050

October 06, 2019

Awesome experience Professionally greeted by Philip Truong who took the time and had the patience to help me find the vehicle I was looking for. Absolutely no pressure w More

by Dan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Truong, Jairo Vega and Casey
October 04, 2019

We have bought a couple of vehicles from Toyota. This will be the third one. Every time we go in, the sales team, management and finance are always helpful. This last purchase was with Wyatt Tanner, he w More

by Candy Cagle
Recommend Dealer
Yes
Employees Worked With
Wyatt Tanner
Oct 04, 2019 -

Dolan Toyota responded

Thank you so much for coming back to Dolan Toyota! We are very glad to hear that you can depend on our team to make the buying process easy. We truly appreciate your continued support and look forward to working with you for years to come.

October 03, 2019

Jackie Beauchman is a wonderful person at your dealership. She always takes such good care of me anytime I have come in for service. Being handicapped, she makes sure I'm comfortable at all times, More

by Connie D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Beauchman, Beth Pollard
Oct 03, 2019 -

Dolan Toyota responded

Hi Connie - Reviews like this one really mean a lot to us. We are so happy that you can depend on Jackie to take excellent care of you and your vehicle. Thank you so much for being part of the Dolan Toyota family!

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