
Dolan Toyota
Reno, NV
Filter Reviews by Keyword
By Type
Showing 1,166 reviews
Stress free! I originally came into Dolan Toyota 2 weeks ago looking for a car. I didn’t love anything I looked at and thought I had something specific in mind tha I originally came into Dolan Toyota 2 weeks ago looking for a car. I didn’t love anything I looked at and thought I had something specific in mind that I wanted. My fiancé and I planned to go back out car shopping yesterday (10/12) but we were just going to look around again until I decided what I really wanted. We happened to get a text from Kris about a few cars he thought I would like, then he suggested we look through the inventory. I found a car I liked but it was at Dolan RAM. Kris said no problem and went over there to get it for me to test drive. I immediately fell in love with the car and took it for a test drive. Once we got back we started the process and Kris made it as easy as possible! One of the best car buying experiences! More
Outstanding Service I notified Ryan Dolan by mail complimenting my Service Advisor and Staff Brett arranged for Uber as well as a rental Dolan Toyota is amazing I notified Ryan Dolan by mail complimenting my Service Advisor and Staff Brett arranged for Uber as well as a rental Dolan Toyota is amazing More
New car repair Over all great service, but very concerned that my whole navigation system and radio had to be replaced with less then a 1000 miles on the a 2019 High Over all great service, but very concerned that my whole navigation system and radio had to be replaced with less then a 1000 miles on the a 2019 Highlander. More
Brandon and Steve Brandon Jones and Steve Umphress at Dolan Toyota were very professional and helpful in every way . they are awesome auto sales professionals. They are Brandon Jones and Steve Umphress at Dolan Toyota were very professional and helpful in every way . they are awesome auto sales professionals. They are Great! More
Excellent employees great service everyone’s friendly everything went fine I felt like I knew everyone there I hat I had a great experience I will go back to Dolan Toyota to buy a vehicle no problem everything went fine I felt like I knew everyone there I hat I had a great experience I will go back to Dolan Toyota to buy a vehicle no problem More
Another exceptional experience. This is the third family car we've purchased from Dolan Toyota and I continue to be impressed by the quality of service, price, ease to work with and how well we're treated d car we've purchased from Dolan Toyota and I continue to be impressed by the quality of service, price, ease to work with and how well we're treated during all phases of the process. I will only buy my cars here! More
This was the second time I had a service appointment the they could not honor. This last time I had an appointment to get an oil change at 2:45. When I got there I was told it was going to take 3 hours ( wh they could not honor. This last time I had an appointment to get an oil change at 2:45. When I got there I was told it was going to take 3 hours ( which it did). First I was told that they took to many walk ins and for some reason those people got priority. After complaining I was told they were short staffed. Later after walking around back I spoke to a mechanic who told me there always short staffed and on this particular day seven people called in sick. Finally after speaking to the service rep for the 10th time he came clean and told me the same thing the mechanic did. It took almost 3 1/2 hours to get an oil change.. I am giving 2 stars only because the service rep was so apologetic, and said I could come in for free car washes. God only knows how long that would take. The least they could of done is called before I left work. More
Awesome experience Professionally greeted by Philip Truong who took the time and had the patience to help me find the vehicle I was looking for. Absolutely no pressure w Professionally greeted by Philip Truong who took the time and had the patience to help me find the vehicle I was looking for. Absolutely no pressure whatsoever during my time with him. After my mind was made up directed to Jairo Vega in finance. One heck of a great time dealing with him. ALL questions answered and I really feel he went out of if way to get my payment and vehicle protection where I wanted it. Casey thank you for your final initials to ok THIS deal. Let me also add that Philip went out of his way in helping me get my rental car turned in as well as final banking “on a Saturday “ so I could end my part of the deal. These details do not go unnoticed and I know this is way Dolan Toyota is a very successful dealership. When they say “ get in and join the family” it’s just not small talk. Action is literally put behind those words. Thank you to all. More
We have bought a couple of vehicles from Toyota. This will be the third one. Every time we go in, the sales team, management and finance are always helpful. This last purchase was with Wyatt Tanner, he w will be the third one. Every time we go in, the sales team, management and finance are always helpful. This last purchase was with Wyatt Tanner, he was very professional and polite. I would totally recommend Dolan Toyota More
Jackie Beauchman is a wonderful person at your dealership. She always takes such good care of me anytime I have come in for service. Being handicapped, she makes sure I'm comfortable at all times, dealership. She always takes such good care of me anytime I have come in for service. Being handicapped, she makes sure I'm comfortable at all times, I just adore her. More