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Dolan Toyota

Reno, NV

4.1
1,166 Reviews

2100 Kietzke Ln

Reno, NV

89502

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Showing 1,166 reviews

December 12, 2019

Overall bad experience! Oil change took almost three hours with an appointment. Was given the “wrong” information about my car needing an air filter. Then was given an excuse about not being to locate m More

by MK Conrin
Recommend Dealer
No
Employees Worked With
Dylan Ernst
Jan 06, 2020 -

Dolan Toyota responded

There are a number of issues mentioned here and I can understand why you were frustrated. I'd like to help address these concerns, but without additional information I won't be able to find your phone number. Would you please contact me so we can talk this through? Thank you, Ken Cerny - Service Manager - 775-826-5050

December 12, 2019

Great job by all. Thank you thank you. Merry Christmas and happy new year. The truck is driving great. My wife is not allowed in it More

by madreamsky
Recommend Dealer
Yes
Employees Worked With
Beth Pollard, Zac Barrett
Dec 13, 2019 -

Dolan Toyota responded

Thank you for the 5 stars! We are so happy to hear that you enjoyed working with us here at Dolan Toyota. Merry Christmas and Happy Holidays!

December 08, 2019

Very professional, very helpful. Very kind. I would send anyone to James, he took great care of us and knew exactly what he was talking about More

by Lynnettelopez
Recommend Dealer
Yes
Employees Worked With
James and sarah, Craig Burkham
Dec 09, 2019 -

Dolan Toyota responded

Thank you for the kind review! All of us here at Dolan Toyota are so pleased to hear that you enjoy working with James. We will be sure to let him know that you appreciate his help!

December 07, 2019

Every time I need service of any kind for my 4-Runner, Dolan takes care of me in a timely manner and treat like an important person. Thank you Dolan. More

by Barb
Recommend Dealer
Yes
Employees Worked With
Dylan in the Service Department
Dec 09, 2019 -

Dolan Toyota responded

Barb, thank you for the review! Your satisfaction is very important to all of us here at Dolan Toyota, and we are pleased that we have earned your business. We are looking forward to working with you again!

December 05, 2019

I had an emergency codition with my car, there was something falling down on its bottom. The dealer is very nice. They handled it quickly and didn't charge fees at all. Thanks to them my road trip cou More

by bowen
Recommend Dealer
Yes
Employees Worked With
Brady Dolan
Dec 05, 2019 -

Dolan Toyota responded

Hi Bowen - We are so glad we could help out in this challenging situation and get your car running smoothly and safely. Thank you for stopping by to share your story!

December 03, 2019

Our sales person Toby Jennings went out of his way to provide us with exceptional service - great to work with Knowledgeable about his cars and personable I would definitely refer my friends and fami More

by Denise Fox
Recommend Dealer
Yes
Employees Worked With
Toby Jennings
Dec 04, 2019 -

Dolan Toyota responded

Denise - We really appreciate you recommending Toby to your friends and family! It's wonderful to hear that he was so helpful during your car search. Thank you for shopping with us at Dolan Toyota!

November 30, 2019

Great place to buy a 4Runner huge selection many colors to choose from with no pressure from the salesman easy transaction to make a deal happen More

by John g
Recommend Dealer
Yes
Employees Worked With
Oscar bravo , Zac Barrett
Dec 02, 2019 -

Dolan Toyota responded

Hi John - Thank you for the positive feedback about our service and inventory! All of us at Dolan Toyota hope that you are enjoying your Toyota 4Runner. Have a wonderful week!

November 28, 2019

I took my vehicle in for routine service and the mechanics found a major oil leak. They ordered the parts, made the corrections, all in a timely manner. Jesse kept me abreast of my vehicle status. I More

by Jim2423
Recommend Dealer
Yes
Employees Worked With
Jesse Arguello
Dec 02, 2019 -

Dolan Toyota responded

Thank you, Jim! We are so happy that our team could take care of your oil leak and make sure your vehicle is running smoothly and safely. We look forward to serving you for years to come at Dolan Toyota!

November 28, 2019

I had a great experience. There was no pressure to buy a vehicle. Brandon kept me updated on the status of my car. I was able to get a competitive price for a very in demand 2020 RAV4 hybrid. More

by thai77
Recommend Dealer
Yes
Employees Worked With
Brandon Jones
Dec 02, 2019 -

Dolan Toyota responded

I'm happy to see you had a great experience here at Dolan Toyota. No-pressure sales processes and great pricing are important to us here so we're glad to see your feedback. Thanks for choosing to purchase your new 2020 Toyota RAV4 with us. We hope to see you when it's time for your first service appointment.

November 25, 2019

Great experience at Dolan Toyota I was there to trade in my Toyota Corolla to lease out a new car and Aaron Green was the key player in my experience at Dolan Toyota. He was personabl More

by racheltiffany12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Greene, Casey Yocom
Nov 26, 2019 -

Dolan Toyota responded

Hi Rachel - It's great to hear that Aaron was able to help you transition into a great new car! We especially love that you felt comfortable throughout the process. Thanks so much for reviewing Dolan Toyota and rating us five stars!

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