Dolan Toyota

We USED to love Dolan/Reno Toyota and we bought 4 NEW cars from them and the last one we had for 8 years and we still have an older Corolla that is still in perfect condition over almost 15 years old. Th cars from them and the last one we had for 8 years and we still have an older Corolla that is still in perfect condition over almost 15 years old. They used to care for people, and do great work but it seems they have gotten too big for their britches. They used to have a top notch service department but now it is a dangerous place to be and especially if you are a woman! The service people are serial killer slick, smile while they look over your head as they talk at you. They gaslight better than any seasoned narcissist could imagine! Our last experience was only the very last straw!!! I'll try to make this the shortest story possible but it's so much deeper and several calls that spaned over a few days. : We had a problem with our Prius that we bought new there and we were never notified by anyone of this recall that happened 4 years prior (we only had 5 years to be able to participate) so when our car had some warning lights that came on we found out they are known for being part of this recall which is a software update but can cause catastrophic damage to the whole hybrid system if not addressed (remember we were never notified and have had same address phone and email the whole time) so first when we brought it in they refused to do the recall because there was warning lights on.. I explained that my husband called Toyota and they confirmed these lights would be on. Then after I called Toyota again they explained the process..software update..diagnostic to ensure these lights weren't an actual problem or just software...fix what is wrong because the software involved interfered with stystems reporting properly and could cause hybrid system issues! So then Dolan called and said they would do me a favor and install the update, but that "it wasn't going to fix my problem". Then called and said they needed to run a diagnostic, for $200... then he said he founf a problem that has nothing to do with the recall...I said the diagnostic was part of the recall..back and forth to them and Toyota, then Dolan said my car was done I got a call back from Toyota and I told them i guess it's done.. the woman at Toyota said based on their computers it hasn't been done. That she would know when it was done. This being the 3rd experience with Dolan saying they did work that may or may not have been done! I have proof they DIDN'T do the work twice before (once my breaks had a known issue and they said they did the work but didn't...and it still made the noise while i was still there and the service manager told me they did what they knew to do and there was nothing else they were going to do... even going as far to say it was fixed even though it still made the noise.) Now having to do with a huge component of a prius and I can not take it to another dealer now because Dolan "said" it was done. We got rid of that car same day we got it back! Now we drive a Jeep! We will never buy a Toyota again which is so sad because we have had a committed relationship with them for over 25 years! If you are in Reno please do yourself a favor and go to Carson City for your Toyota dealership needs!! More

No loaners, left me stranded, even after i asked about it on the phone, no rentals at the rental service there at the dealership, which toyota doesnt have any affliciation with and they even tell you this. on the phone, no rentals at the rental service there at the dealership, which toyota doesnt have any affliciation with and they even tell you this. Was told id have to wait for one to come back so i had to catch an uber to enterprise rentals and spend more just to get back home 45 miles away. The only reason for that drive was for the great customer service. Had i been told there was no loaner while my truck stayed over night, i would have made other arrangments to save myself a rental fee. More

From drop off to pick up Dolan has made the progress about a client Unfriendly as possible… incompetent and uneducated people in the service department doest build confidence… only reason i went back th about a client Unfriendly as possible… incompetent and uneducated people in the service department doest build confidence… only reason i went back there was for transmission service which i thought was best done by Toyota… Wont go back again unless its warranty work More

Terrible customer service. After sales, salesperson wont reply calls or texts. Service department even terrible- fixed car all day waiting at dealership for repairs came back t After sales, salesperson wont reply calls or texts. Service department even terrible- fixed car all day waiting at dealership for repairs came back to home with dash light back again. More