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Dolan Toyota
Reno, NV
1,197 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,197 Reviews of Dolan Toyota
March 29, 2026
⭐⭐⭐⭐⭐ A Truly Exceptional Experience at Dolan Toyota – Thanks to Tyler Larsen & Preston My recent experience at Dolan Toyota of Reno was nothing short of extraordinary, and it’s due entirely to the rem Thanks to Tyler Larsen & Preston My recent experience at Dolan Toyota of Reno was nothing short of extraordinary, and it’s due entirely to the remarkable leadership of Manager Tyler Larson and the outstanding professionalism of new sales consultant Preston. What they delivered went far beyond a standard car‑buying experience — it was personal, thoughtful, and executed with a level of care that deserves recognition at the highest level. From the very beginning, the process was seamless. I initially reserved a vehicle and began exploring rental options while waiting for it to arrive. Once Tyler learned more about my situation — specifically that I was unexpectedly without a car — he immediately stepped in with a level of empathy and urgency that truly set him apart. He sourced my vehicle from another dealership, accelerated the delivery timeline, and even crafted a custom contract and payment schedule aligned with my insurance process. This was not just customer service; it was personal curation during a time when I genuinely needed support. When the vehicle arrived, the handoff to Preston was flawless. Despite being new to Dolan Toyota, Preston demonstrated the kind of transparency, professionalism, and genuine willingness to educate that reflects incredibly well on the dealership’s future. He took the time to understand my preferences, walked me through every detail of the vehicle, and communicated in a way that fit my busy schedule — primarily through timely, clear text messages. His approach gave me tremendous confidence not only in this purchase, but in the next generation of Dolan’s sales team. What stands out most is how intentional Tyler was in pairing me with the right salesperson. He knew Preston’s style and personality would be a perfect match for my situation, and he was absolutely right. The entire experience — from sourcing the car, to customizing the contract, to the final delivery — was painless, supportive, and even enjoyable during what was otherwise a difficult personal moment. This was my second purchase from Dolan Toyota, and because of Tyler and Preston, I can say with complete sincerity that I will return again. Their above‑and‑beyond service, thoughtful execution, and genuine care for their customers make Dolan Toyota a dealership I recommend without hesitation to anyone looking for a new vehicle. I am incredibly grateful for everything they did. More
by Andrew Gauthier
Employees Worked With
Tyler Larsen, Preston
March 28, 2026
We had a very good experience with the advisor, Anthony Sullivan when we checked in. He was very professional, courteous, and friendly. We would go back to him every time in the future. Sullivan when we checked in. He was very professional, courteous, and friendly. We would go back to him every time in the future. More
by zenniski
Employees Worked With
Anthony Sullivan
March 09, 2026
Very customer accommodating. Very professional . Prices for parts and service are extremely high but the customer service is stellar. Very professional . Prices for parts and service are extremely high but the customer service is stellar. More
by doublebee44
Employees Worked With
Bill Taylor
March 02, 2026
Alannah Moen was very kind and professional. She ensured my truck was taken care and I was completely satisfied with the service I received. I truly appreciate her and all she does. I thank her She ensured my truck was taken care and I was completely satisfied with the service I received. I truly appreciate her and all she does. I thank her kindly. More
by Marcella
Employees Worked With
Maddie, Joey, and the entire service department.
January 25, 2026
I am sharing this experience to ensure other buyers know their rights when dealing with Dolan Toyota. I had a clear, written email agreement for an Out-The-Door (OTD) price of $48,530 on a 2026 Toyota Crown their rights when dealing with Dolan Toyota. I had a clear, written email agreement for an Out-The-Door (OTD) price of $48,530 on a 2026 Toyota Crown (Deal #113651). However, upon arrival, the 'pencil' math changed drastically. Tyler (Manager) and Hector (Sales) presented a worksheet totaling over $59,000. They attempted to pack the deal with $11,803 in undisclosed 'Pro Packs' and fees, a blatant attempt to claw back the discount I had already negotiated. This is a classic bait-and-switch tactic and a violation of NRS 598. I refused to be bullied into an extra $11k in junk fees. I informed the management that I would be filing formal complaints with the Nevada DMV Compliance Enforcement Division. Only when faced with the threat of a state investigation did the GM, Casey Yukon, step in to honor the original price. While I eventually purchased the vehicle at the agreed-upon price, no consumer should have to threaten a dealership's license just to get them to stand by their word. If you shop here, bring your paperwork, know the Nevada deceptive trade practice laws, and do not back down. Better yet, save yourself the stress and go to Jim Bagan instead. Toyota Brand Engagement (Ref #260125000002). More
by emmycutting
Employees Worked With
Hector Banuelos, Tyler Larsen, Casey Yocom
December 23, 2025
George Hillman was especially knowledgeable and quite cordial. I liked his steady communications regarding the vehicle, despite the heavy work load in the service department. He also provided me with tra cordial. I liked his steady communications regarding the vehicle, despite the heavy work load in the service department. He also provided me with transportation home which I really appreciated. More
by Paul
Employees Worked With
George Hillman
November 02, 2025
The customer service was excellent. Lizabeth explained everything that would happen for my vehicle. I will continue to bring my vehicle to Dolan for service. Lizabeth explained everything that would happen for my vehicle. I will continue to bring my vehicle to Dolan for service. More
by 4RunnerOwner
Employees Worked With
Lizabeth
October 27, 2025
This place is AMAZING! I love the great customer care . This is the second vehicle I buy from them . I recommend 💯 hands down . I love the great customer care . This is the second vehicle I buy from them . I recommend 💯 hands down . More
by Dragonflew1
Employees Worked With
Emily, Christine , among others
