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Dolan Toyota

Reno, NV

4.1
1,166 Reviews

2100 Kietzke Ln

Reno, NV

89502

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Showing 1,166 reviews

June 01, 2020

Honest & Authentic Experience at Dolan Toyota Both Toby & Zac were incredible to work with! I am so happy with my purchase and the customer service was perfect. Toby found me multiple options to t More

by Jhcorey03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toby Jennings, Tyler Larsen, Zac Barrett
Jun 02, 2020 -

Dolan Toyota responded

At Dolan Toyota it's our goal to pair our customers with the best option for them and we are thrilled that Toby and Zac helped find that for you! Thank you so much for sharing this feedback about your buying process. We are grateful for your business and hope that you enjoy your new vehicle!

May 30, 2020

Greatest Sales and Finance Customer Service Ever! 3 years ago I went to Dolan Toyota to test drive Tacomas. I was working closely with James Souza and he gave me his full attention and listened to ev More

by vmadera7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Souza, Zac Barrett
Jun 01, 2020 -

Dolan Toyota responded

Thank you so much for taking the time to write us this kind and thoughtful review. We are proud that we earned your returning business here at Dolan Toyota, and we will certainly let James and Zac know that you appreciate their help. We hope that you continue to enjoy your Toyota Tacoma, and we look forward to your next visit!

May 30, 2020

Tom and the guys have always taken good care of vehicles bought there at Dolan Toyota! I have bought many cars from Stan Arnold since 1976 and will not go anywhere else. More

by Dan Ariaz
Recommend Dealer
Yes
Employees Worked With
Wade, Stan Arnold, Steve Nadeau
Jun 01, 2020 -

Dolan Toyota responded

Hi Dan, we are so grateful for your loyalty to Dolan Toyota! Our team is looking forward to taking care of you during your next visit!

May 29, 2020

Very efficient and made me feel comfortable. Wore mask and kept distance Thank you cheerful gave time estimate which was quicker than quoted. Everything very clean More

by Crazy grandma
Recommend Dealer
Yes
Employees Worked With
Drew Lopez 5 stars
Jun 01, 2020 -

Dolan Toyota responded

Thank you for the positive feedback about our service and facilities! We are so glad that you felt comfortable working with our Dolan Toyota team.

May 28, 2020

Always come to Dolan for Oil Change service , for my Prius 3 2010,which I bought also here @Dolan in 2016. Best Service in Reno. More

by CHIE
Recommend Dealer
Yes
Employees Worked With
JAMES Fischer
May 29, 2020 -

Dolan Toyota responded

Thank you for the review! It is always a pleasure to service your Toyota Prius here at Dolan Toyota, and we look forward to your next visit!

May 23, 2020

Excellent service My Highlander 40,000 mile check. My service advisor greeted me on time, advised me about service points, and estimated how long it would take. He ca More

by Baconini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Lopez
May 26, 2020 -

Dolan Toyota responded

Thanks for trusting the Dolan Toyota team! We're glad to hear that your service visit was such a smooth process.

May 21, 2020

It was again rediculas to visit. Disappointed. I went for my tire service to get warranty, the cost of warranty tires were more than regular price they give me. More

by zekmateen
Recommend Dealer
No
Employees Worked With
Yareydi Valdovinos
Jul 15, 2020 -

Dolan Toyota responded

I'm sorry to hear that you are frustrated. I would be more than willing to discuss your tires and warranty with you - unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Ken Cerny - Service Manager - 775-384-5285

May 16, 2020

Being a first time car buyer of course it’s going to be stressful. I went to a few dealers and felt very pressured but at Dolan Toyota I was treated very well and all my needs were exceeded, on top of that More

by H.paulina3054
Recommend Dealer
Yes
Employees Worked With
Zac Barrett
May 18, 2020 -

Dolan Toyota responded

Thank you for the 5-star review! We are honored that you chose to come to us for your first car purchase, and it means a lot to know that our team at Dolan Toyota took good care of you. We hope that you continue to enjoy your Toyota Corolla!

May 14, 2020

Best Service and Experience Purchased my Tacoma from Dolan Toyota recently. I had a great experience with the help of their great service. No stress, easy to navigate my options. More

by Trigueros
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo Martinez, Stevie D,, Zac Barrett
May 14, 2020 -

Dolan Toyota responded

Thank you for sharing your wonderful feedback. At Dolan Toyota, our team is committed to helping customers find the best option and we're glad to hear that we're doing our job right. Enjoy your Tacoma!

May 12, 2020

Great service, but I was surprised by the lack of social distancing, despite what the website says. Very long wait. Seem to have not increased staff when increasing appointments. More

by taystacy
Recommend Dealer
Yes
Employees Worked With
Nick Stephens always great.
May 12, 2020 -

Dolan Toyota responded

Thank you for taking the time to write us a review. Customer safety is our priority and I appreciate you bringing this concern to my attention. I'm going to share what you've written with my team so we can take the appropriate actions. Please give me a call if there is anything that I can do to assist you. Thank you, Ken Cerny - Service Manager - 775-384-5285

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