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Dolan Toyota
Reno, NV
1,154 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,154 reviews
May 06, 2020
I brought my Toyota forerunner in for service, spoke with the sales team about new vehicles. Waylon Tipton and Steve Nadeau Is my sales team. They are the best. I also had contact with the service department the sales team about new vehicles. Waylon Tipton and Steve Nadeau Is my sales team. They are the best. I also had contact with the service department for my service and spoke with one of the ladies about my bill. Received five star service as always. I really appreciate this dealership. More
by John M
Employees Worked With
Steve Nadeau, Waylon Tipton
May 04, 2020
Considering that I have taken my car into the Toyota dealership service department two times in the last 3 months without a fixed car is the majority of the reason for my low rating. The free check engi dealership service department two times in the last 3 months without a fixed car is the majority of the reason for my low rating. The free check engine reading at an auto parts store, did a better job at telling me what the problem was then the mechanic at Toyota. I have taken my car here for years and have never felt like they were just trying to get money out of me until this last service visit. It came down to me spending more money on something that had already been replaced recently before they would consider looking into other problems. Tried to reach out to the service manger with no return call. In their defense it may not be easy to know exactly what the problem was, but they went about it the wrong way. Even though I’m unhappy with the money I spent for a car that isn’t fixed, the customer service was great . I appreciated the extra sanitation r/t covid. I will not be returning for any services. More
by urplejo88
Employees Worked With
Don’t remember
April 30, 2020
First Ever New Car Purchase! I bought my first EVER new car from Dolan Toyota and I couldn't have been more pleasantly surprised. Having never bought a new car before, I expected I bought my first EVER new car from Dolan Toyota and I couldn't have been more pleasantly surprised. Having never bought a new car before, I expected to be "sold" by sharky car salesmen like all of the stereotypes, and that couldn't have been further from the truth. James and Jeremy were incredibly informative, supportive, and took time to explain my options in great detail. I never felt pressured, and I drove away in a great new car. More
by chrisdcloyd
Employees Worked With
James Souza, Jeremy Sinner
April 22, 2020
Dolan Auto Group is a great dealership. The service provider, Nick, came right up to my car and explained what would be done for my appointment. The price turned out to be less than expected, as was th provider, Nick, came right up to my car and explained what would be done for my appointment. The price turned out to be less than expected, as was the waiting time. More
by dimi8x
Employees Worked With
Nick in Service
April 05, 2020
Great buying experience! Helpful staff, thank you for the experience. Had the product we were looking for. Paperwork was easy and completed within hours of negotiations. High Helpful staff, thank you for the experience. Had the product we were looking for. Paperwork was easy and completed within hours of negotiations. Highly recommended! More
by nevadabarnes
Employees Worked With
Drew Swanson & Weston., Mark Miller
April 04, 2020
I love Dolan Toyota in Reno. I get excellent service there! Thank you for being supportive! Jessica Padilla was conscientious and great! Thank you, Jessica!! there! Thank you for being supportive! Jessica Padilla was conscientious and great! Thank you, Jessica!! More
by ❤️my highlander
Employees Worked With
Jessica Padilla
March 17, 2020
Regular Maintenance It truly does feel like "home", from the friendly employees to the comfortable waiting area. I brought my 2016 RAV4 in for regular maintenance on M It truly does feel like "home", from the friendly employees to the comfortable waiting area. I brought my 2016 RAV4 in for regular maintenance on March 11th. It was serviced and washed within 2 hours. Andrew Lopez was my service rep and he was professional and efficient. I trust Toyota to do just what needs to be done. I bought my first RAV4 in 2002 at Reno Toyota, both new. My Grandson is driving the 2002 now and it still looks new. I love my Toyotas!!! Lois Lesher More
by loislesher
Employees Worked With
Andrew, Lopez
March 11, 2020
I had an appointment for the 10,000 mile service. I I had an appointment for the 10,000 mile service. I also needed to replace the weather strip for the back hatch and called the week before and was t I had an appointment for the 10,000 mile service. I also needed to replace the weather strip for the back hatch and called the week before and was told it would happen. When Ii got there nobody knew about it so I have to make another 180+mile trip to get it done. I paid for the part and was told it would be in the following day. Haven't heard anything yet. Not happy. More
by andaroth
Employees Worked With
Ashley Williams
